Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Hi I have had the same issue. 5. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. If it’s flashing green, it’s starting up. Router/WiFi mode is junk, the VM WiFi is totally rubbish. It should then pulse slowly as it connects to your Hub. Options. HUB 4 Bricked - Solid white light. 0 GHz. and tells you of more local issues down to street cab/ postcode level. If the power light is green, it means your hub is on and working correctly. • Switch the hub back on at the power. Hub3 flashing green lights. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. My service and speed are unaffected and the hub doesn’t feel unusually hot. The phone light represents the status of your Virgin Media phone service. 0) is showing a red light. It has it for about 30 minutes and then turns solid white but no devices can connect to it. The Hub5 is not officially released - that is it is still being tested by a few invited users. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Options. Been on for more than 24 hours and have had 3 frustrating calls with Techs who have reset and told me I'd be good to go in 30 mins and. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. 1. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. After it, navigate to the Admin settings and restart your Virgin Box. Go to solution. Power off the Hub 5 as it is already set in. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. It will also flash when the Hub is downloading new software. It can take 5 to 10 minutes to restart. These short-term issues can happen when we’re working to fix some other network issues in the area, or when we install. Please report back with the result. I have checked the. Manage Your Account. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Depending on your area. Now when I got home today I was met with no internet and a Red - 5239893. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you information about your internet. This light is shown for up to one minute. One blue/red light behind the wireless button on the front panel. Hi, First post so please be gentle. Don’t plug the power cable into a plug socket yet. We do not make commissions. Here is a step by step guide: How to put a VM hub into modem mode: 1) Access your hub on 192. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. . As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. I've not noticed anything is the way of connection drops either by ethernet able or wifi but the. Make sure all of your cables are secured properly, and then press the power button. The number to call is 0800 953 9500. At least 30Mbps download speeds in every room or £100 one-off credit. Use this button to reboot or reset your router to its factory default settings. Ethernet: Indicates the connection to the modem is working. I have followed all the steps online (checked connections, restarted router), spoken to the. The hub flashing red light. 13-12-2021 15:21. So first thing is to check for any “known network faults - Try in 2 places. Solid green: The Hub 5 is connected to the. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. The Broadband light – indicates whether the internet. The nest pro hasn’t got very good reviews. I am going to send you a private message. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. The new Media Hub 5, which will begin rolling out to. What do the lights on my Virgin Media Hub 3 mean? The lights on your Virgin Media Hub 3 tell you a lot about what's going on with your connection. I have switched it off and on and reset it a few times. Hi! This morning (10AM) my Hub 5 had a solid red light on and there was no internet connection. This flashes during set up, and then stays green for 2 minutes when you're done. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Stable Red – Cable connection issue. Middle –. No matter what I do the original pod won’t connect to the hub wirelessly. We do not make commissions. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Try a 30 second pinhole reset of the hub with no ethernet connection. . Hold the pinhole reset button for 10 seconds on the back of the Hub. Click on enter and next. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. It will also flash when the Hub is downloading new. The Super Hub is a Virgin Media Broadband cable access device. Stream from Virgin Media. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. 11-02-2023 13:45 - edited 11-02-2023 13:47. The Virgin Media Hub is offered as part of its Gig1 broadband package. I have logged in to the routers settings and nothing looks untoward there. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. All in one super nifty tool. 1 ACCEPTED SOLUTION. Get the Hub ready by connecting the wires. Options. With this knowledge, you’ll be better equipped to diagnose. Red light on Hub 3. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. When the power light is solid white, it indicates that the hub is on and working correctly. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. 02-02-2023 02:25 - edited 02-02-2023 02:25. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Stay safe online. No internet -hub 4 flashing yellow light. Did you mean: Virgin Media Community. Hi, My virgin WiFi Hub 3. I am not familiar with the Hub5 - others may comment soon - but. The Base LED will be Magenta when in modem mode. We have had out 1Gbps line for around 2 weeks and after just one week the problems started. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. If the red LED is persistant after a power cycle of the Hub, and the Hub is cool, it means the overheating waring is faulty. This could be caused by a fault in the network or a problem with the customer's equipment. The Super Hub 4 router will automatically display this color configuration anytime you switch on the router. Hi, First post so please be gentle. Excludes broadband faults and broadband network outages. You could either wait until your old hub stops working and then connect the hub 5, or call VM and get the hub 5 activated. Your Virgin Media hub lights are probably not something that you have given much thought to before, and we hope that this resource has helped in. 0. I followed all the instructions to restart and reset the hub 5 still i see flashing red light. Hub Lights. Once you have connected this up to your equipment, you'll just need to give your Hub 5 a quick reboot and it will then be configured on our end. Checking the Indicator Lights. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. Go to solution. In fact, weak WiFi security has nothing to do with Virgin Media at all. 1. After area broadband outage, hub 3 now just showing red light. Click next. hub 5 flashing blue light. It can take 5 to 10 minutes to restart. Internet has been down for a day, our router is flashing yellow. If that’s the case, simply. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. Further exclusions & legal stuff apply. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. Hub 5 blinking green base light. the hub is still flashing green lights 24 hours now. Now, disable both WPS options and click on save. Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar. 0 red led light. Use this button to reboot or reset your router to its factory default settings. street cabinet or omnibox etc. I didn't need an engineer to come as I had the. I have logged in to the routers settings and nothing looks untoward there. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hi there - got a constant very dark orange almost red light on my hub for the last few days. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do not understand what is going on. on 31-12-2022 12:53. So got an Archer D2 plugged in and everything is super stable on that. Take care, Nat. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. Hi, Our hub 3 currently has a solid red light, I’ve done a fair bit of research and understand this is due to it overheating. Different colours mean different things. The other parameters in this section are - channel auto and channel width 20/40 MHz. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. ). Have followed the instructions to the letter on set up and it is not working. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Connect the Hub’s power cable with the blue tab. Hi, Curious if anyone has had a flashing green light on the Hub 5. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. Tudor. Please report back with the result. BinghamBloke. There is a not too unlikely chance that the hub you received was a second-hand refurbished one and not brand new. 4GHz. The password is printed on the bottom of the Hub. My samsung galaxy s i9000 connects to my virgin media super hub but without internet access. hub 5 flashing blue light. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. What do the lights on my Virgin Media Hub V2 mean? Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. In itself that’s not really an issue especially if everything is working OK. The hub is in an open area and has shown no signs of overheating. The light is generally whitish in colour, but can show as. I've called the Helpdesk and they have just told me that they have no idea what is wrong but to live with it and ignore the red light until my. When the power light is solid white, it indicates that the hub is on and working correctly. If this is causing problems, ask to have your old Hub reinstalled. 5gb Hub 5 into 2. I installed my Hub 5 last week and I get perfect 1GB download via ethernet connection to my PC. on 06-09-2023 19:13. If the lights indicate a problem, try the next. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. I have tried a pinhole reset twice now but the light remains orange. If this is causing problems, ask to have your old Hub reinstalled. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. Virgin Hub 5, red flashing light. The honest truth is: no, Virgin WiFi does not have weak security. No lights are on. It normally is not a hub problem, but a VM cable/cab/network problem. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginGo to solution. Two LEDs on each RJ45 LAN socket (left = amber. Enter the password given to you. I have a Super Hub 3 (white) at the moment. 28-04-2023 08:31 - edited 28-04-2023 08:33. 4 GHz and 5. - Not all support team members are aware of this information when providing assistance. Wifi: Indicates the wifi is on and working. I believe it is having issues with the DHCP service. Currently we have a solid green light after putting the Hub into modem mode. Try a reset as this. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit. The Hub should now operate normally. I have had a solid red light on my hub for over a week. Each morning on the Virgin Media router denotes a different feature of your broadband connection. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). Super hub - Status lights and control buttons. 2) Turn off the hub and disconnect any Ethernet cables. See moreVirgin Media Hub 5 Phone Light. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The Hub should now operate. Everything is still working fine at the moment. Blinking blue wan light on virgin hub. Easy to set up, coverage has. I left it for over an hour and nothing changed. Turn the power switch off on the back of the Hub. To fix. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Your Boosters also have a socketHello @amyt2 . The power light of the Virgin Media Hub 3. If your Hub is warm to the touch, or smells like smoke, we would recommend unplugging the Hub from the mains as this could be a potential fire hazard. This light is shown for up to one minute. It will have no bearing on any other problems, you need to look elsewhere. Thanks for your help. Thank you for reaching out to us in our community and welcome back, regarding getting a Hub 5. A red light means there is a problem somewhere. Hub 3. Plug your Hub into the mains. However, if your WiFi light is blinking red, it’s possible that the WiFi is out of range or there is no WiFi signal. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched on and off. All user-configured settings are deleted, and the router restarts using its factory default settings. 0 port and a few other smaller differences – design etc. It has five lights which indicate the status of the connection. on 29-12-2022 23:18. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. Hi I have had the same issue. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Virgin Media 2. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Sorry to hear that you're having concerns with the flashing light on your hub 5. A VM Mod will pick this up in a day or two to discuss a replacement. connection. Virgin Media 2. Superstar. Once it’s in modem mode, the VM hub “MUST” then be powered off. Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. I've checked the network log and there's a lot of warnings and critical entries:Hello, i got a new hub 3 and tried setting it up now. Plug the cables into the Hub. Ive tried restarts and repositioning but it seems as if this is pretty common problem without a firmware update to the pod itself. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Hub 3. I even checked the cables and it all appears fine. Yellow flashing light on Hub 5. no activity at all on the LAN ports. I've been through the forums and tried all the solutions. You'll then need to configure your equipment as per the manufacturer's guide. The service status in our area shows no issues. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Molly_T. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). 4Ghz and 5Ghz channel support, the latter with three antenna. Hub 5 has a pulsing green light. This process can start again if there’s lots of interference. Options. When all four lights are green, it means that your connection is working properly and that your Virgin Media services are running as expected. . jem101. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. For example, if your Virgin Media Hub 3. The router restarts, using your existing settings. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light on the hub. I've had a red light on my router foe months now. Are there any tests that forum staff can run to check whether the router is working correctly. If the lights indicate a problem, try the next. Today I've received my hub 5 and green light is flashing for few hours now. Unfortunately firmware updates are not in your control, perhaps a VM staff member can arrange a ‘push’ of the latest firmware. Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. Find out what all those lights on the front of your Virgin Media Hub mean . – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. The Internet LED will be off when your Hub is connected to the network and can access the internet. Browse Virgin Media Virgin Media Community. 168. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Make sure the WPS Push button setting is enabled, as shown here. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. 3 Watts under standard load. Thank you for updating the thread RoneyCervinski. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. 2. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. If you see this color, there is no cause for alarm. Whenever connecting to my work-VPN, the entire router will experience intermittent outages, affecting not only the work laptop but anything connected via wifi. The lights are: Power: Indicates the power is on and the router is working. Virgin Media is a telephone operator in the UK that provides television, internet, mobile and fixed-line services. I received my Hub 3 today, I have plugged it in and followed all the instructions however there is just a flashing green light at the bottom and the wifi light is green. Just installing and setting up a new hub 5, yes we do use a split network at 2. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. Did you plug the Hub in yourself? When everything’s connected and you’ve called the Virgin Media activation number, your Hub will take about 15 minutes to download the latest software and reboot itself. Super hub - Status lights and control buttons. The router restarts, using your existing settings. 5Gbps speed LAN (Ethernet) port. 11-02-2023 13:45 - edited 11-02-2023 13:47. I did have a billing issue, but that has been solved. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. . – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. The software version I'm running is LG-RDK_4. The nearest exchange, located in Topsham, is equipped to handle all of your internet needs. So got an Archer D2 plugged in and everything is super stable on that. When that’s done, it’ll be online and broadcasting a wireless signal. See where this Helpful Answer was posted. Forum; Apps. Virgin Media is now available in South West, bringing lightning-fast internet straight to your doorstep. Joining in. Hi all, I got my service installed on Tuesday and has been working great. just in the past hour my HUB 4 decided to develop the white light of death. You will see a solid white light ring if you have a Hub 4. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Switch the hub back on at the power. We do not make commissions. Get the Hub ready by connecting the wires. Flashing Red – Updating firmware. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. A restart gets the light white flashing whilst resetting but then reverts back to yellow flash. Types of Booster. Don't forget to only have the Deco plugged in on the initial boot of the HUB,. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. No downtime reported in our area either. Otherwise nothing has changed. Understanding what each light signifies can. If you are in modem mode on a Hub5 then the LED should be green not white. The information below shows current status of this Hub 5. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I have had a new Hub 5 fitted for just 2 weeks now. Unfortunately no issues with broadband in my area according to this. Connection across the house has been worsening over the last few days. John-----I do not work for VM. Virgin Media offers superfast broadband, so it needs a super-powered router to handle that. Options. Wifi: Indicates the wifi is on and working. Connect your Hub to your phone line. To reset: press the button and hold it for more than ten seconds. cdias. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Reply. Try our TV troubleshooting tool now. Solid Red Light on Router on Hub 3. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. I’ve reset the hub and checked all connections countless times and still nothing. Flashing White – Booting/Connecting. Not applicable. I have recently had issues with a red light on my Hub 3 on two occasions which resolved themselves. We would like to show you a description here but the site won’t allow us. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. Hub 4 flashing white lights. Can flash for a few minutes like this, it is normal. I have tried switching it off for a few hours to let it cool down, that made no difference. installed the new hub 5 from hub 4 due to package change . I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. Solid White. 168. Thank you. Orange LED is ok. Best done from a wired connection. Please can you take out all the cables and put them back in. Go to solution. Options. ), which is in the public domain.