virgin media tech support has no clue. It normally is not a hub problem, but a VM cable/cab/network problem. Tudor. This means the hub has power to it, however, it isn’t getting WiFi signal. It has done for over a couple of hours now. I decide to restart it to see if it would fix,. When the Hub is in router mode, it will be white. When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. Options. I even checked the cables and it all appears fine. on 01-06-2023 18:59. Flashing White. All Rights Reserved Options. Did nothing, just the same solid white light. This is ever since Virgin media were doing some exciting, yet unspecified, maintenance work in my area, last Wednesday. This can last for anywhere up to 10. It’s best out in the open. Hey. Make sure the Hub is on both at the wall socket, and on the power button at the back of the Hub. Equipment activation on 0800 953 9500. Virgin Media Forums Agent Carley 0 Kudos Reply. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. The post code check via the website stated there was a minor issue in the area on a number of occasions. 02-02-2023 02:25 - edited 02-02-2023 02:25. is there a problem with the connection or is th. The light should turn solid for a moment when you first switch on the WiFi Pod (white). After that the Landline Light started. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Ganzino. I checked my router and it has a flashing blue light. The pod light blinked for 10 mins then stopped showing that it is connected and the ethernet works on it. Switch the hub back on at the power. The information provided by some here isn't quite correct. Green Light. Red Light. Just keeps resorting back to flashing green. The red ight has been on constantly for 12 months. Phone. Flashing Red: Uh-oh, there’s a problem. Call equipment activation on 0800 953 9500. Call the equipment activation number they may be able to help. I had a power cut last night and since it happened my hub displays a solid white light. Options. Installing a Replacement router. Make sure your white cable is firmly plugged into the hub and socket at all times. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginOptions. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). 0. I called Virgin Media and tried everything it asked me to do, that is, turned it on and off at the wall; checked all cables, switches etc for loose connections; pressed reset button for 30. I have had a new Hub 5 fitted for just 2 weeks now. 3 – Reconnect the power adapter for the modem to the wall. Robbo600. If you’ve got a permanent red power light. Possibly not activated properly call. Having a similar problem to other users - our Hub 3 router is showing a green flashing light (the wifi icon is also glowing green). Browse. It’s our new-and-improved two-step speed test powered by SamKnows. Make sure that the cable is well connected to the splitter. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. Regards, Daniel. DL14 post co. I’ve reset the hub and checked all connections countless times and still nothing. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. Solid white (flashing): The Hub’s booting up. • Turn the power switch off on the back of the Hub. Service status page doesn't return anything in my area. 0800 953 9500. Have an orange light showing on hub box and intermittent Internet access. Virgin Hub 5, red flashing light. 4 and 5GHz. Forum; Apps. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. More information can be found here . After spending 8 hours of waiting it's. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. A flashing red power light signals that there’s an issue that needs addressing. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). Solid white: The Hub 4 is powered on and working correctly. I did a normal router reset due to not getting nowhere close to my advertised speeds, for the hub to yet again enter the flashing green light state which is a software update. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. Checked with the VM connect app which indicated there was no connection. I don't know what the other small light is for. Same today, went off, checked the status online (After tethering to my mobile) saw another outage for broadband and TV expected fix time of. Options. On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. The WiFi reception is poor. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. If it's a new setup, and you're absolutely sure you've followed the instructions it's either an issue with the signal on the line or the hub isn't yet activated, for both of these, you'll need to contact support. Hi there, My Hub 5 has a flashing red light. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. No internet -hub 4 flashing yellow light. This indicates that the Virgin Media Hub is powering up and will be ready in 5 minutes. We would like to show you a description here but the site won’t allow us. Restart the hub. Throughout, I cannot connect to my router and internet through Ethernet and Wi-Fi. Hello. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Click on connect on the one that is your virgin media hub 5 own. Booster and. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Hub 3, green flashing light (+ wifi green) - usual fixes unsuccessful. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Virgin Media Super Hub 2. I haven't had internet for 5 days now. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. also pin reset. No broadband, no phone. The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. My virgin wifi booster dosent seem like it's on. That has to be done first before you can change the name and password. I have: - turned it on and off at the wall. hub 5 flashing blue light. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. FTTP New User Install Experience QuickStart, set up and connections. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . Try a pinhole reset using the hole on the back of the hub (which. Tried manually rebooting the modem, it has flashing white light for a few minutes then red light. There's no official status of an orange light on the Hub 3. Red light – Issues with the cable connections. A flashing red power light signals that there’s an issue that needs addressing. Back online seemingly at random 40 minutes later. My Virgin Media App. The power light at the bottom of the device is the only light that should shine if everything is working normally. Today I've received my hub 5 and green light is flashing for few hours now. First instance, outage in the area, took a good 16 hours to fix. 4 Ethernet ports WiFi 11 Antennas Automatic channel configuration Smart WiFi at your fingertips Virgin Media Hub 4 Lights and Their Meanings Solid White Red. I've restarted it, called the support line. VM will not dispatch any technicians while an area fault exists. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. White light on - Virgin Media Community - 5030957. The SSIDs must be the same and broadcast enabled. 1. Now, disable both WPS options and click on save. - pressed reset button for 15 seconds. It will show what the Hub is doing. It may also flash green when the Hub is performing a software update. Can flash for a few minutes like this, it is normal. I've had a look this end and can see some issues affecting your line, which will re. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. White light on. On our wavelength. on 13-06-2023 11:34. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. When it comes back on line, if you need to go into the hub's settings don't mix up the default wifi and settings passwords - both are on the bottom of the hub. On our wavelength. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. When he installed it he said the red light (that’s now flashing red) must be green in. Running modem mode and your own router is a good idea for a number of other reasons, e. Browse to 192. If you’re using a splitter, make sure that’s firmly connected, too. Check your router settings to enable WiFi. Networking and WiFi. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Red light on hub 3. Networking and WiFi. Flashing white: The Hub 4 is starting up. Head over to wireless, and change the SSID of the 2. Kind regards Mark. When I connect a laptop to the router directly it doesn't recogni. Account - Cable. White light on - Page 2 - Virgin Media Community - 5030957. Green flashing light on Hub 3 QuickStart, set up and connections. 0. The hub built in test says “Your broadband connection is down”. Have tried rebooting: switching off power for 10 seconds and switching on again; no dice. It should be a solid white light if your Hub is powered on and working correctly. Support tell me that this is fine and is an indicator of network status in the area. Mumfordd04. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. Blinking blue wan light on virgin hub. . We would like to show you a description here but the site won’t allow us. The faq says: This means the Hub is on, but your WiFi isn’t. No amount of restarting/waiting 10-15 minutes fixes it. It has been working great before, and nothing in the house has changed recently. WPS/Virgin Media button on your Hub until the lights start blinking. on 27-06-2022 07:59. I've checked the network log and there's a lot of warnings - 5169887. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. This means that the Virgin Media Hub is on. In order to have this rectified, we'd need to. Alternatives to Super Hub 4 routers. My daughter has just got a Hub 5, plugged it in and got a white light and then started flashing blue. You will see a solid white light ring if you have a Hub 4. I have been through all the help guides - checked connections, rebooted, reset, you name it. White power light is on and Ready light is off. It’s like a. Area problem yesterday but was notified issues had been resolved this morning. If you are using WiFi you may also find this light comes on if the WiFi connection is lost. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Hub 4 Red Light. Options. Try calling the equipment activation number they may be able to help. Options. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. on 07-05-2023 01:19. Try a pinhole reset using the hole on the back of the hub (which. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. Netflix will stop with the wheel spinning. A flashing red light on your Virgin Media Super Hub could indicate a problem with your broadband connection or a loose connection in your wall socket. It can take 5 to 10 minutes to restart. Posted by 5 minutes ago. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Check the router panel/diagnostics and it’s reporting everything is fine. My hub is flashing a red light, but I have checked all the wires and all are connected securely. Hi coolmd Thanks for providing an update on this. Select Apply changes. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Verizon router, flashing white light turns greenon 01-12-2022 23:05. Keep it on. then will come back on. When I've booked appointments previously, the issue has f. A week later. For Hub 5, Hub 5X, Hub 4. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. I'm currently on 1Gig contract with virgin. It’s likely to be a loose connection in your home. My phone line is connected to the hub since early November. 2. The power light of the Virgin Media Hub 3. Dear Reece, The pod breath either blue or green sometimes white. It may be the Pod just needs to be re-activated. The virginmedia connect app does nothing in regards to the connecting. I got a new Hub 5 today and my existing WiFi Pod can't connect to it (constant blinking white light). White power light is on and Ready light is off. I turned it on and off, reset the hub and checked the cables. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Then relocate it to halfway between the hub and the blackspot. It’s white when everything is working as it should. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). (normally white) coaxial cable with the screw-in connector. Good morning, My virgin WiFi Hub 3. We would like to show you a description here but the site won’t allow us. I googled the meaning of flashing green and they said it is updating the firmware, then I just let it be that way for the whole afternoon. Flashing Green – Booting up. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. the hub is still flashing green lights 24 hours now. The WiFi reception is poor. The kit is in Modem Only mode and the service appears to be working just fine. No devices are working after waiting a good 20 minutes. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. 4Ghz. Then unplug your Pod and back in again. As soon as the hub is ready, you will see the white power lamp. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. 0 it will flash green, as it looks for a WPS device to connect to. Hub 4 intermittent internet issues dropping out. Turn the power switch off on the back of the Hub. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Solved: New hub - activation an different lights flashing - Virgin Media Community - 5145140. Just got a solid white light and nothing would change, resetting etc. The phone light: If your phone service is provided by the Hub 3. The entire day I had no internet, so I once again booked an engineer for the Monday afternoon, I wake up on the Sunday and it's working again - solid white light. my wifi went down suddenly last night and hasn’t come back since. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Have followed the instructions to the letter on set up and it is not working. Learn more. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I managed to get a live chat. But my wifi is not working. 1 & 2 Wireless. This means the Hub is on, but your WiFi isn’t. A red light means there is an issue with your connections even though the Hub is on. If there’s a problem the lights will tell you what’s going on. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. Might have to try that for a few minutes, and try it both quickly and slowly. It should then pulse slowly as it connects to your Hub. Stignasty2. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. In this article, we will explain each light indicator on your Super Hub 5 and the Hub 5X, what they mean, and how to troubleshoot any issues that may arise with the Virgin Media Hub 5. Joining in In response to. Steady White: The hub is fully. Gaming Support. Ive reset using the pin and the same thing is happening. My phone picks up the connection while its flashing white. Yellow flashing light on Hub 5. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. Virgin Media. We would like to show you a description here but the site won’t allow us. Why is my virgin Hub 3. If you’re unsure about why this is, it is likely due to a loose connection in your home. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Virgin Media’s mighty Hub brings the magic right into your home. i have looked at the network log doesn't look good . Options. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. on 30-09-2020 17:56. TV on the go. Checked all connections. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Hi I have had the same issue. I have 3 wifi pods in different locations of the house. Firstly the Internet was dropping out on both WiFi and Lan for a few hours a day and then returning. I have logged in to the routers settings and nothing looks untoward there. We've had a look at our systems from here and cannot find anything that explains the issues you're having. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. We have a flashing green light, and a solid green WiFi light. Regards, Daniel. Super hub - Status lights and control buttons. In Router Mode the power light should be white. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. Thank you. The Virgin Media Hub lights can tell you a lot about its status. 1) Access your hub on 192. HUB 5 Flashing Blue Light. . Virgin Phone Switchover. It has certainly reset as the password for the hub reset to the default. 0 has got a constant orange light and our internet is working intermittently. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). White through to light orange are acceptable. Make sure the wall power supply is well connected. It is now flashing a bright static white light. Thanks for taking the time to contact us via the Community. Home Phone. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. I can't even game without bad lag. Hi - as per title, first noticed 5am this morning (23/02). Red flashing LED means the hub has lost connection with the VM network. I work from home so it is so important to try find a solution quickly! I have checked the status in the area and there are no issues. This means the Hub is switched on, but your WiFi has not been activated. 3. phoned virgin today they say will monitor the hub over next 24 hours - problem ill get an engineer . Red flashing phone light. We would like to show you a description here but the site won’t allow us. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Tudor. Constant flashing white light. We would like to show you a description here but the site won’t allow us. I’ve tried all the online advice and also spoken to a virgin media adviser however they were. I had 5g disabled on the hub but whatever i do the 5g will not renable it - 5368988. on 07-01-2023 13:02. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Solid red: There’s an issue with the Hub 4. From what I have looked at, a lot of the other people who have had this problem is due to the network dropping in the area. flashing green arrows on virgin hub 3. In Router Mode the power light should be white. Wifi boosters are really hard for me to get connecting. On the other hand, red flashing lights may be a sign of trouble. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Virgin Mobile. Mumfordd04. Flashing arrows doesn't always mean no connection.