If they say it's already activated then they may be able to book a tech appointment for you. . Hi, this video shows you the steps I took to fix my Virginmedia V6 box which had the flashing green and amber light, and it was stuck on the welcome screen. This can happen after a software upgrade. Options. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. I followed the install instructions but they all seem to suggest that when I plug it in I will get a white flashing light. . No matter what I do the original pod won’t connect to the hub wirelessly. When your Virgin Media router lights are flashing green it means the router is updating its firmware. Hub 4 lights keep coming on and off. If the light is red, it means there is an issue with your internet connection. Thanks for posting and sorry to hear you're having some issues with the hub. wifi speed is what it usually is. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before?The only way it works now is to connect it via Ethernet cable. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. on 06-09-2023 19:13. 3. In your Stream kit you’ll find everything you need to get the Stream box up and running. Just keeps resorting back to flashing green. If it's ambient, sounds like the hub may have died. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. Ive unplugged the hub but its still happening. Have you tried the below? • Turn the power switch off on the back of the Hub. Thank you for your post and welcome to our community. After switching off, unplugging and resetting the box using the pinhole, letting it sit for at least 15 minutes and plugging back in again, the box now has no lights at all. no activity at all on the LAN ports. This could be caused by a fault in the network or a problem with the customer's equipment. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. Installing a Replacement router. 1Gb. Connect the white cable properly to the Virgin media wall socket. Ganzino. I have ran through all the suggested "fixes", unplugging, reconnecting, resetting, waiting etc. called customer svc who are sending a pod. For a brief period, press. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Full Playlist Here: think this just about says it all. on 14-11-2022 10:44. On our wavelength. Left it to sort itself out for hours with no luck and eventually went through the power down and reset rigmarole with no success. SpeedHi My internet connection went off last night. All lights on my virgin hub are solid green apart from the two inverting arrows under the wifi symbol. Despite service status saying there where no issues in the area, a couple of neighbours had simil. • Switch the hub back on at the power. All wifi devices will need reconnecting to the best SSID at each location. On our wavelength. • Turn the power switch off on the back of the Hub. 2. PC can find WiFi signal, but then shows No Internet. So my virgin hub has been working fine for ages but all of a sudden a few days ago the light bar went red instead of white. Hi there - got a constant very dark orange almost red light on my hub for the last few days. I have turned the router off and on still same issue. D01 C9W8Blue Flashing Light On Wifi Pod. Those green lights on the Hub indicate it had lost its connection. But fear not, as Virgin Media WiFi Troubleshooting does not have to be difficult. 0 Hub is. What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub. The Virgin Superhub 3 is a powerful router that provides a fast and reliable connection to the internet. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. See moreMeaning of Different LED Lights on Virgin Media Hub Virgin Media offers a range of cost-effective and feature-rich Hubs, including Hub 2, Hub 3, Hub 4, Hub 5, and Hub 5X. you need an engineer to sort it from virgin. If the power button is flashing amber, your hub is in recovery mode. It's connected to the Internet, and is providing WiFi through 2 pods too and multiple devices. Stable Red – Cable. • Turn the power switch off on the back of the Hub. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. You'll see from the block diagram below (when the image is approved) that there is no environmental circuitry. Hi I have had the same issue. I've been using the Blue Light Card Discount now for a couple of years. Red is overheating and magenta modem mode. Checks you can do. 0 from his previous accommodation. The white power light on the box will go off as you’re holding the button, once the power light comes back on the box is ready for paring. Internet connection went off last Sunday morning and on checking the Hub 3 the lights on the front were green and flashing (power and internet). Base LED This should flash when the Hub powers up, then stays lit during normal use. Yesterday two Virgin engineers replaced our previous hub with a Virgin Hub 3. On a Hub3/4/5, you could first try separating the SSID's of the 2. We have had a Hub 3 for a year with no problems. Options. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. If the Hub is in a clear area and is cool to touch and the red power light remains on the Hub must be replaced. Wi-Fi is still working. intermittent. Mumfordd04. The lights cycle through green while its starting up then sit on white when its on and working, of its doing anything you'll see the other lights come on temporarily, WiFi light flashs when it's connecting to WPS or comes on for a bit if a new device gets connected, the arrows come on when it's getting an update usually. We've cancelled your technician 2. Flashing red and white light. 0 Model VMDG505 / TG2492LG-VM, and modified the connection to our phone network to run through the hub. Dave. My virgin WiFi Hub 3. Done this for 10 seconds, and have then pressed the tv button, with the 0 button but it doesn't work, and the remote just flashes white in the corner. Flashing Green – Booting up. Did you mean: Virgin Media Community. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. This makes it ideal for streaming, gaming, and other. The lights will blink when the wireless access point is operating normally. An Ethernet cable – The. Tried resetting, rebooting, check all wires and connections and done all the trouble shooting in the virgin status check website. Solid green when in Modem mode. I have had a solid red light on my hub for over a week. Speeds seem to be fine too. The router position is not changed so no reason to suspect overheating. And with our 500GB TiVo box you can record around 250 hours of standard TV or around 50 hours of HD TV. The router is well ventilated, and it has been in the same place for over five years with no issue. When the connection light is flashing red and the power lightWe would like to show you a description here but the site won’t allow us. I have subsequently tried rebooting it and also resetting it. speeds explained. Won't connect. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Hi, my V6 tv box has a constant red light for months, ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. Please follow the below steps. Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. However, then my wifi stopped working. Hi clairelb444, Thank you for reaching out and welcome back to our community, sorry to hear your Router light is Red and that it appears to be hot, so I can help I will send you an invite into a private chat, once received please click on the purple envelope to accept. Router has a solid red light on. Hi. I have switched it off and on and reset it a few times. Try a 30 second pinhole reset of the hub with no ethernet connection. Router now has a permanent orange light on front. Tried switching it off for a while and resetting it but the red light still remains. Don’t worry, it happens to the best of us. These Hubs are equipped with LED lights. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Hub is in open space, on a shelf and when checking the router dashboard it's not overheating either. Go to the Network & Internet settings of your device. It's almost 2 weeks. The power light of the Virgin Media Hub 3. Hello, My virgin WiFi Hub 3. A guide to the lights, reading from top to bottom, can be found below. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection Methods for your Virgin Media Hub 5 Virgin Media Support What do the lights on my Virgin Media router mean? Virgin Media Broadband Hub; Virgin Router Lights; What Do The LEDs Indicate? Virgin Media Hub 2. Flashing lights and nothing further on tv. If the TV box feels hot, let it cool down completely, and remove anything that’s placed on top of the. Regardless of the reason for the red light, this will need looking into further, in the meantime can you try this for me: • Turn the power switch off on the back of the Hub. Also known for its longer name, the Virgin Media 3. Virgin Media offers four multi award-winning services across the UK: broadband, TV, mobile phone and landline. I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. How to reboot my modem. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Welcome to Sim UK. Internet LED. Looks like it may need changing. One of the key ways to troubleshoot your connection is by understanding what the different router lights mean. Some users on the Forums are reporting days to complete for whatever reason. Options. The three lights on the front of the router indicate the status of your internet connection. Green flashing is a firmware update in progress. cdias. To fix the problem, reset the router by inserting a pin into the factory-reset slot located underneath the hub. Attach everything back on with 2 minutes to spare. Options. Virgin Media customer service can be. Two LEDs on each RJ45 LAN socket (left = amber. No lights are on. . 4. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. The Hub does not feel like its over-heating, doesn't have dust over it, and is in a. 1701-e's. Thought it might be something overheating. What do the lights on the front of My Virgin Media Hub mean? The lights on the front of your Virgin Media Hub tell you what's on and connected. The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Re: Red light. The hub is not in direct sunlight and not near a heat source. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me that vm say there is no issues the can find when they do a systems check. Be grateful for your help. Why is my Virgin Media light orange? There is a light on the Hub 3. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Hi, The light at the bottom of my Hub 3 has been changing colour during the past week or so. Now hold the Info button on the remote down for 7 seconds. If the power button is red, it has a power issue, call Sky for help. With 6 recording tuners, the chances of there being a problem with clashes are vastly reduced. It was a black screen with the info that the channels were updating etc. Relocating Virgin. What the lights on the modem mean. some help would be really appreciatedWe would like to show you a description here but the site won’t allow us. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Call equipment activation on 0800 953 9500. But for the past few weeks the hub power light is showing solid red. 0 in Networking and WiFi yesterday; Whatsapp Blocked in Networking and WiFi yesterday; Relocate Virgin Media Router in QuickStart, set up and connections yesterday; New 1gig connection in Speed yesterday; slow ethernet speeds in Speed yesterdayHub 3 green flashing light. Go to solution. 1 ACCEPTED SOLUTION. Options. Best done from a wired connection. It was the normal white light yesterday before I upgraded my router "from M200 to M250 Fibre Broadband" as advised to do in an email from Virgin Media. Go to solution. Hi, My virgin WiFi Hub 3. The. Anonymous. on 05-11-2022 18:26. I have tried switching it off for a few hours to let it cool down, that made no difference. Nothing seems to help. This flashing green light indicates that the Hub 3 is connected and operational. There is no connection to the VM network. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). Understand what each of the lights on your hub means, and learn how to reboot it . Any advice guys. The hub does not feel overly warm and it sits on top of my desk with air circulating freely round it. 1. I have already done a power down of the router and a 60 second reset as advised on previous forums,. 28-04-2023 08:31 - edited 28-04-2023 08:33. Checking the Indicator Lights. Go to solution. On the hub 4 and hub 5 a continuous flashing red light means that there is an issue with the. If it’s off, you don. If the amber light still persists, contact Virgin Telco's customer service for assistance. Make sure all the cable are secure on the hub or splitter. Thank you. Dear Virgin Team, Our router (Hub 3. Installing a Replacement router. Flashing Red – Telephone connection issue. It isn't on during normal use, but turns red if there is a problem. There are separate lights for the 2. Recording Light: This light will be red when the box is recording a program. Yes it is in an open space and not re heating. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 1), navigate to Advanced Settings, Wireless, and disable the WPS options. how can i get a co; Virgin mobile samsung galaxy s2 wont turn on keeps blinking blue light? No internet access but blue light on virginIf it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. I have checked all connections and rebooted several times but still the same. Red light on a Virgin Media Hub 4. 0 and since this morning the power light is permanently red. Red flashing phone light. Alternatives to Super Hub 2 routers. The On switch can be used to turn on the box. Checked with Virgin Media site (and the automated telephone line) both saying there are no issues in the area, but when you connect to the Hub. Make sure that the cable is well connected to the splitter. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. Hub3 flashing green lights. Do a simple reboot switch off at the mains for 15 sec and switch on give at least 15 for the reboot to preform. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Please advise. 4 Ghz and 5ghz Virgin networks. 0 is constantly showing orange light. BD20. This is worrying as atm we’re working from home. I followed all the instructions in the forum: switching it off for a while to cool down, we have done to pinhole reset fir 30 seconds. Broadband speed boost: Virgin Media broadband speed boost to the next available level (if you don’t already have the fastest speeds in your area) Double data: Double data on. The three lights are: Power, WAN, and Ethernet. The Virgin Media Hub 3 is a wireless router that is used in many homes and businesses for internet access. If it's still red then you need a replacement hub via a VM engineer. is there a problem with the connection or is th. It is a unique code used to identify specific services and products. Support tell me that this is fine and is an indicator of network status in the area. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. If the Virgin Media button is glowing a purple colour, it means that your Super Hub is in Modem Mode. If the Hub is working okay, just leave it. The top wifi light is solid green, the internet connection - 5396739. just in the past hour my HUB 4 decided to develop the white light of death. Fix 1 – Restart Virgin Hub. Please pop back to us at your earliest convenience and we'll do our very best to help. Luckily everything is currently working. Hub 3 - Red Light - Very Hot. The device should now have stopped searching for WPS, meaning that. If it's in modem mode then that's normal. Virgin Media has gone down on Tuesday morning - leaving web users furious. All in one super nifty tool. Tech Chatter For all digital device, tablet, computer and tech talk. Your network has been fixed Otherwise noth. I have called customer service 3 times now as our internet keeps dropping off and everything keeps saying buffering on the on-demand so I call them and spent an hour of a lady saying she was doing something don't no what as she was not speaking and now the white light keeps pulse on and off slowly and. Virgin Media Router Two Green Arrows Flashing. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. " i only have white light meaning systems all going but as for a frontroom light i dont have one no more until the. The orange (amber) is just the LED showing it's age, they do tend to change colour, the same with the lights on the hub 3. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Virgin Media, your CMTS provider, must reset your connection if it is not working. Dave. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi. Meaning of Different LED Lights on Virgin Media Hub Virgin Media offers a range of cost-effective and feature-rich Hubs, including Hub 2, Hub 3, Hub 4, Hub 5, and Hub 5X. Have tried resetting the hub but issue persists. The rim of the streaming box lights up blue to let you its on. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). on 05-11-2022 12:12. Joining in. The do's and don'ts. Hub base light. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. 0 red led light. on 15-07-2023 08:47. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. One blue/red light behind the wireless button on the front panel. Wait at least a full minute for the router to reboot. I checked my router and it has a flashing blue light. These Hubs are equipped with LED lights that serve different purposes, such as indicating power, internet connectivity, wireless activity, WPS (WiFi Protected Setup), and LAN. If you confirm that the Virgin Media box can pass the startup screen, you will be able to view the videos. We'll need to look at replacing the hub. The “Ready” light: This should be on 24/7. Options. on 16-10-2022 14:35. Finding out how to setup your Hitron router with our help and advice. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. What colour light is hub 3 supposed to be as mine is a constant amber. It isn’t acceptable to have a malfunction of the multi-colour LEDs because the red light is an indicator of overheating. I called the VM helpline and I got an engineer appointment for 4th of September. Check in 2 places. Now that you understand the reasons and what different lights mean, we should try the fixes below to resolve the issue. When the connection lights stop flashing your Boosters are paired. There are two notifications in my VM app: 1. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. Hi, my V6 tv box has a constant red light for months, ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. It means there is an issue with your connections even though the Virgin Hub 4 is on. Hi, sorry my first post…. The code C233 is a specific code used by Virgin Telco. Sorry to hear of this issue with your hub 3 main light being amber instead of solid white, we're eager to best assist with this. Now a ‘white’ LED is actually made up of a red, green and blue component, and for reasons which are far too boring to go into here, the blue part tends to fail first, especially on ‘cheap’ components, and the VM hubs aren’t exactly built to say, Apple. I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. viczig. Back a step. Lights on hub. I don't know what the other small light is for. The white light at the bottom of the router will then intermittently flash before stopping and remaining on. Ive tried disconecting all of the cables and rebooting the device but the - 5280311. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. 2) Turn off the hub and disconnect any Ethernet cables. I've unplugged and restarted many times, but always return to a steady red light. If so have your account and area number handy, and the hub serial number. Options. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Hello, my wifi pod is not working anymore. This process can start again if there’s lots of interference. on 11-06-2023 18:32. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. White power light is on and Internet lights are off. Superhub 3. on 26-09-2023 17:25. Sorry to hear of the hub issues and the red light, we appreciate you taking the time to raise this via the forums and welcome to the community. My Virgin Media App. After it, click on the WPS. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . My understanding is that this means it's downloading an update but, at the time of writing, it has been about 8 hours. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. Anonymous. Options. This flashes during set up, and then stays green for 2 minutes when you're done. Persistent green lights. In normal operation the power light will be on and the connection light will be off. Note: the red light on the Virgin Media Hub 4 has a. On the hubs 4 and 5 a red light means there’s an issue with the cable connections. Options. White power light is on and Ready light is off. To ensure a strong Wi-Fi signal and reduce interference, consider the following tips: Bandwidth Management on the Virgin Media Hub 5 Virgin Media Hub 5 and Wi-Fi Security Alternative Connection. Connect the Hub’s power cable with the blue tab. Wi-Fi / arrows) apart from the phone symbol which will flash red before eventually turning green and all three symbols disappear (the green phone symbol is the last to turn off). Flashing White – Connecting to Virgin Media network. Hi Smurf_smith, thanks for the message and welcome to the forums. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. Mobile Your Account. and tells you of more local issues down to street cab/ postcode level. Phone line was also off at this time but TiVo providing TV channels ok. My box’s starting button has been constantly flashing white and red. As per installation guide it should be a solid white light, however, it is continously showing an orange light. Joining in. What Do Lights Mean on Virgin Media? Virgin Media is a leading provider of broadband, television, mobile and landline services in the UK. Sorry to hear of any concerns the constant red light on your hub may be causing you. 0. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Just got a solid white light and nothing would change, resetting etc. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Hi! The red light has been switched on on my hub for months. It started with dropping completely and then a flashing red light. Green Light. As you have still got this after rebooting and ensuring the hub is in a well ventilated location it would be best for us to arrange a tech for you to check over the hub. all to no avail. Make sure all the cable are secure on the hub or splitter. Networking and WiFi. and tells you of more local issues down to street cab/ postcode level. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is working as normal; For more information and solutions to Virgin Media Hub. There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). Check that the Virgin Hub 3’s power supply is securely attached to the wall and the back of the Hub and that it is turned on. I have read that a replacement is needed but can't get hold of an actual person to speak to 😑. Options. Alex_Rm.