google (disable when using mobile data) 0 Kudos. 8. 168. Go to solution. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. It’s important you choose a passcode that’s different to the one you use to unlock your device. 220. Simply return to the browser you sent the message in to check and respond. Web safe settings not working. Go to solution. My Virgin Media App. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 1/help for sp. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. So I’ve gone in. 0 Kudos Reply. Virgin Media; My Virgin Media; Shop; Help;. My Virgin Media App. r. Click on Manage Web Safe. We would like to show you a description here but the site won’t allow us. Still not working. not the VM Hub. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. Site was glitchy earlier this afternoon but now seems to be work. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. Because this blocking is occurring at the network level, it doesn’t rely. We would like to show you a description here but the site won’t allow us. 100 and 194. SpeedQuickStart, set up and connections. Available with M50 broadband or faster. . Apologies you are having issues with saving changes to your account. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. It's the same for virus safe and child safe. I'm very sorry for the issue you're having with Child Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Virgin Media Mail operates several email domains, including @virginmedia. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. Hi there @MrsG101 . uk and @virgin. Virgin Media customers can get unlimited online protection. Post Reply Preview Exit Preview. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. 9. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. 9. 1 or whatever else you like. I did try to access a restricted site over the WIFI and. ct Mark as Helpful Answer. . Up to 3 WiFi Pods if needed. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. . Introducing 1. The computer where I really need to do this runs Linux so I have changed the system-wide /etc/hosts file to set the IP address to 0. Once logged in you will see 2 filters; Virus Safe and Child Safe. richard. Stay safe online. Virgin. Learn more Have I. Networking and WiFi. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. in Security matters a week ago; Online security in Security matters a week ago; Child safe mode is not turning on in Security matters 2 weeks ago; Online security in Switched On Families 2 weeks ago I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. There’s a network fault in your area. Virgin Media customers can get unlimited online protection. 168. Click here to view more details on content filters from Virgin Media’s Web Safe. Networking and WiFi. same issue for me as well, seems to be a wider issue than they think it is. 4. on 03-09-2022 19:15. Thank you for your post and welcome to our community. com nslookup protonvpn. Networking and WiFi. . You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. When I attempt to change my websafe settings, the following message comes up. QuickStart, set up and connections. Regards. Requires activation. Abdelmonem. Mobile Your Account. Thanks for taking the time to contact us via the Community. Login in the the Virgin Media online account and try the to enable websafe. Enter your credentials and press OK to log into the router settings menu. For best. QuickStart, set up and connections. 1. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. im currently using an iPhone X pro. What to do if Virgin Media Web Safe isn't working. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. If your Virgin Mobile is connected to your home broadband, you can browse protected. Subscribe to this message's RSS feed. 0. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Great to hear that this is now working, be sure to keep us updated with how you get on. This includes restricting children from accessing inappropriate or adult content. Thank you for the help. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 9. Go to My Apps. 1. on 30-05-2023 10:07. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Changing network settings to use any Public DNS should re-gain full access for the. What’s more, it’s compatible with all. Try computers with Cisco’s OpenDNS using 208. However no idea of how long that might take. Try again to see if problem persists. You may want to start by seeing what your site report looks like using a tool like Blocked. Security matters. com 194. Networking and WiFi. Home Phone. Open any browser and, in the address bar, type Virgin Media IP address — 192. Hi, my child safe is not working and indeed my AS isn't Virgin. That is very good since the country is not a member of any signal intelligence alliances. Security matters. com 194. Tested it out today via a simple Google search. and they all return the same result: ⋮ Non-authoritative answer: Name:. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Virgin Mobile. If the problem persist post back here to have issue flagged to the forum team. Virgin Phone Switchover. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Web safe provides ultimate protection when using the internet. 222 and 208. 1. May 2022 we moved our name servers to CloudFlare and use CloudFlare to proxy our traffic. Child safe - not blocking unsuitable websites in Security matters a week ago; Latest Phishing News 02/07/2023 in Security matters 2 weeks ago; Websafe not blocking websites (after I mapped google domains to force SafeSearch) in Switched On Families 3 weeks ago; Re: Can’t deactivate websafe and websites are being blocked in Security. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Networking and WiFi. QuickStart, set up and connections. However, it seems to have stopped since a few. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Entertain me; Broadband Deals. The fact you cannot configure VM web safe may be part of the issue. uk and @virgin. Stay safe online. . It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. Networking and WiFi. At the start of August, I said I was going to leave Virgin, because I was having issues with coverage and I could get more data on a plan somewhere else. 1. Not able to access websafe_setting page (able to go to update_profile page). Entertain me; Broadband Deals. Select “Firewall”. This is a known issue and our teams are working on a fix. I’ve called VirginMedia several times and they have not been able to help. New to Virgin Media Store Rent now. Lee_R. Please help! 🙂. That is very good since the country is not a member of any signal intelligence alliances. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Log in to your Virgin Media account using your email address and password. branson@virginmedia. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. Should the issue persist post back here to have issue flagged to the forum team. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. 9. Regards, Daniel. For some customers the Web Safe adjustments are not functioning. 4. QuickStart, set up and connections. Its features include firewall, parental control, ad blocker, identity theft protection and. View Apps > Web Safe > manage your Web Safe settings - takes me. 1. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. Account - Cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereAt Virgin Media, we pride ourselves on our parental controls. 3. Welcome to the community and thanks for taking the time to post your issue on the forums. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Manage Your Account. I used to enable it for many years. 1. I called customer services who want to send a third engineer on Friday. Security matters. If you’ve got a quick question, you can use our Virtual Assistant service. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. e. When I try to access the account through my Virgin Media website it tells - 5287803. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. SpeedMethod 2: Flush DNS Cache. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. Security matters. thank you for steering me in the right direction with the forum. com (connection reset error). Post a question. Virgin Media Community. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. . Set “Private DNS provider name” to: dns. Web Safe only works on devices connected to your Virgin Broadband at home. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Tuning in. i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. websafe page unable to load. Here’s what the lights mean on Hub 3: White power light is on and WiFi light is flashing red. Please change them. Stay safe online. Do NOT visit the link included in the mails or response Email 1 VIR. Options. I don't work for Virgin Media, I'm a VM customer. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. I’ve seen previous posts suggesting going to the 1. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. This has been working for ages without any issues. Child safe not working. We would like to show you a description here but the site won’t allow us. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. - 5380668. Virgin Media is now offering. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. 100. For a single one, you may be able to get an exemption. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Follow these steps: 1. It’s easy to turn on. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 1/help for specific device where Web Safe is not working. From a desktop or laptop device open a Command Shell in Window or otherwise a Terminal. 8. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. After that, it’s just £3 per month (or £30 a year). From his point of view, I understand that he is correct in assuming that. 0 Kudos Reply. Child Safe - Disabled ( if Enabled expect to bloc access to. This is my first post here as I normally find a solution to my problems or manage to work them out myself. Account - Mobile. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. We would like to show you a description here but the site won’t allow us. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. 0 Kudos. View Apps > Web Safe > manage your Web Safe settings - takes me back to the. Staying safe online with Virgin Media Web Safe. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. Rather than Live Chat, it works like a text message conversation. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. Reply. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. 1. Browse Virgin Media Virgin. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. If you go to is the AS Name reported as Virgin Media?. Regards. 100 nslookup protonvpn. 4. Same message - 5104291. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched On Families 3 weeks ago Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Login in the the Virgin Media online account and try the to enable websafe. Web Safe protects against malware and phishing scams that try to infiltrate your devices and steal your. 0. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. TV on the go. 1) I thought the results wouldnt show but they did. The computers and devices you wish to authorise are set up so that. on 01-10-2022 16:28. Login in the the Virgin Media online account and try the to enable websafe. Stay safe online. 1. Stream from Virgin Media. Options. Virgin Mobile. SpeedWe would like to show you a description here but the site won’t allow us. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. com). Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Thank you for your post and welcome to our community. 1 for Families |. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 1 for Families |. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. I just got a URL from the IT team for the VPN. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). Check service status. All its engineers are on our doorstep here in Essex. . " This has been the same for 3 days now. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Networking and WiFi. Not good enough. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. I used to enable it for many years. If it’s not a technical issue you need help with then we’re here to support you on. org (returns an SSL error), and ProtonVPN. Hey @DavidCalla,. net. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. We hope to fix this by 8 September at 15:00. 1. Your link takes me to the internet security page, and it shows how to switch on parental control. Had a new Hub 5 yesterday to so say solve connection issues. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. The service is headquartered in Bucharest, Romania, and is subject to its jurisdiction only. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). run the Standard test and confirm the Hostname. I added it to the 'allowed websites' list, and it's working fine. 0 Kudos. 1. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. 0 Kudos Reply. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Options. 1. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 0. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. If you have had past problems on the site, you need to clean up the reputation of the site by following the steps in the post above. If you’ve. I deleted the forward and recreated it, and it started working again. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. SpeedSign in to My Virgin Media a. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. I can't do this. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. You’ll pay nothing for 3 months (with no payment details. To confirm Web Safe is working try going to by default access to VPN sites should be blocked. Networking and WiFi. Tried turn off and in again but didn't - 5415999. Web Safe is an optional setting that does DNS based filtering. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. 0. Parental Controls and select the setting to “off” to disable parental controls. 100 and 194. Web Safe requires the use of Virgin Media DNS to work. However, it seems to have stopped since a few days ago. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Packages. Our domain is failing to resolve correctly on Virgin Media DNS servers, but it resolving correctly on all other ISPs and public DNS including Google (8. What to do if Virgin Media Web Safe isn't working. Web safe provides ultimate protection when using the internet. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Good luck. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Options. Was told that an engineer would come out, look at the sockets and do the switchover. I have tried incognito, resetting cache, and downloading a vpn - all have failed. I keep getting the message seen in the attached picture. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Switched On Families. Registration is fast, simple and absolutely free so please join our community. Check that childsafe is enabled on your Virgin Media account. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Certain ISP's around the world, and Virgin Media specifically, are using a service called "web safe" which is a service that is blocking domains from being accessed through certain devices. Hub 3. The info to report to VM was given above. I am more than happy to take a look into this for you. Unlike some posts here, I want Child Safe to work. For £12. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. 168. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops something has gone wrong our end' message.