I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Sign in to My Virgin Media a. Virginmedia. Changing network settings to use any Public DNS should re-gain full access for the device. Access your bills, diagnose faults and manage your package. Hey @DavidCalla,. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. . Sorry to hear you're having some issues with signing into your online account. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 8. 15-02-2023 21:11 - edited 15-02-2023 21:15. For best protection, we recommend using Virgin Media Internet Security and Web Safe. I have web safe switched off but still certain sites wont load. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. on 13-06-2022 11:42. Changing network settings to use any Public DNS should re-gain full access for the device. Activate Web Safe. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. laptop. 1 on your browser. I am trying to turn on the web safe settings but it's not working. Please keep an eye out for a purple envelope at the top right corner of your Forum page. VM has WebSafe enabled. Stream from Virgin Media. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Click: Web Safe. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Find the right spot for your hub. 65% of young people aged 11-16 are in favour of the. What is the website,. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. Subnet prefix length 255. 1. 8. 159. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Try again to see if problem persists. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. com. If, however, you're still experiencing the problem, please pop back to us. 1. Afterward, click Apply and save your settings. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Then click on parental controls and then turn it on. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". These are two settings — Virus Safe and Child Safe. The VM forum team might be able to help. 48. It’s been going on for weeks but occasionally the emails return to normal. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. It’ll automatically detect and remove viruses, malware, ransomware and spyware. We'll go over how to set up the filter, what. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. It's the same for virus safe and child safe. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. 168. My Virgin Media App. Click here to view more details on content filters from Virgin Media’s Web Safe. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 1. More about Virgin Internet Security. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Every computer on the internet must have a unique. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. If you changed the computer's network settings to use any Public DNS does that re-gain access. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Virgin Media's team are as ever silent on. 9. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I. 222. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Your previous Web Safe settings will remain active. 0. We would like to show you a description here but the site won’t allow us. If you’ve received an SMS text message or letter asking you to call 0800 052 9429 about your Virgin Media account, please know that this is - 3060708. Security matters. 1. The easiest way to access websites blocked by your ISP is by connecting to a VPN. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. These are two settings — Virus Safe and Child Safe. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. opens perfectly in both Firefox and in Edge. Users can change their settings at any time in My Virgin Media. . 100. 100. Thanks - 5400491. Information on how to use Web Safe can be found here. Just sign in to My Virgin Media and change your settings. For best protection, we recommend using Virgin Media Internet Security and Web Safe. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. We recommend keeping Virus Safe on. These are two settings — Virus Safe and Child Safe. VPNs we tested to unblock various forbidden resources. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Parental controls block websites and applications that you think are unsuitable for your child. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Welcome to the community and thanks for taking the time to post your issue on the forums. -- I'm a Very. icon on the upper-left edge of your screen. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. To. 100. com 194. resolved IP Address is 185. Browse Virgin Media Virgin Media Community. 100. Virgin Media is one of the famous service providers in the UK. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. These are two settings — Virus Safe and Child Safe. These are two settings — Virus Safe and Child Safe. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Stay safe online. For more tips on how to keep your kids safe online, visit Internet Matters. Learn how you can change Web Safe settings to turn Child Safe off. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. You need to disable Web Safe. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. Have you retried? You could try changing the DNS server on your PC to Google (8. Thanks for the reply @jasoncartwright on the forums. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. not the VM Hub. If you want to protect children, then click on the Child Safe filter. 67. Child Safe - Disabled. If you see two software update options available, choose the one you want to install. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Select SPAM Settings. . Login to the Virgin Media online account and check the Web Safe settings. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. com under Blocked Websites section and then select Add. Plug in your Virgin Media router. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Thank you. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. No bank or credit card details are required for the trial. If you’d like to change the. Web safe provides ultimate protection when using the internet. Hopefully when that thread concludes it will also resolve your issue. If you haven’t changed your password, the default one is placed on the bottom of the router. In order to check this further and help, I will send you a PM here soon. com Address: 185. Click: My Apps. 1. com IMAP Port. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Virgin Media and you have confirmed Child Safe is on. If your site is blocked by a majority of ISPs, it may be that there is a. And possibly the best thing about Web Safe is it comes with all our broadband packages, absolutely free. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. on 09-09-2023 11:35. 67. Go to your browser settings and click Advanced settings. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. on 01-02-2023 14:12. Options. com 9. 9. 8) and this will bypass the websafe filter. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. New here. Switched On Families. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. desktop. 40am) that all the settings for blocked categories (e. These are two settings — Virus Safe and Child Safe. I’ve called VirginMedia several times and they have not been able to help. Chatter and natter. on 15-04-2023 15:47. Joining in. As a result images etc aren’t downloaded automatically. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Login to the Virgin Media online account in a web browser. I am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. Please can you look into my settings from your side too. My Virgin Media, making managing your account easier with all your information in one place. Parental controls block websites and applications that you think are unsuitable for your child. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. 100 nslookup protonvpn. , fortnite. Stream from Virgin Media. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291 Browse Virgin Media Virgin Media CommunityRe: Web safe problem. 8. I have 3 devices. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. ' The child safe settings are on and correctly configured. 255. service. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. 1. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. With parental controls, you can customise the settings that will control the web. Here is a fun selection of some of the lies that Virgin Media have told us so far: It is your router settings at fault; It is your device settings at fault; It is your browser settings at fault; The websites are all blacklisted; Your IP has been banned from all those websites; It is your family safe settingsI'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 220. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. VodafoneFor best protection, we recommend using Virgin Media Internet Security and Web Safe. on 27-07-2022 14:17. Try computers with Cisco’s OpenDNS using 208. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. It is still shown as enabled on the WebSafe website, and Virgin Support. Kind Regards, Steven_LQuickStart, set up and connections. Click on Manage Web Safe. I am signed in to My Virgin Media and it. I just got a URL from the IT team for the VPN. Just sign into My Virgin Media and. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. View Apps > Web Safe > manage your Web Safe settings - takes. 1. Select Parental Controls in Virgin Media Web Safe. Chatter and natter. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. 220. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!I have been trying for a couple days to change the websafe settings on my account, but am unable to. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. And we don’t mean wrapping them in bubble wrap. OpenDNS provide instructions here :. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Enter your credentials and press OK to log into the router settings menu. 1 or 192. SMTP Settings. I keep getting the message seen in the attached picture. I'm going to send you a private message, so we can look into this for you. 4. Thanks. Virginmedia. Tried every browser, device, incognito mode etc. Bypass Child Safe & Virus Safe. Switched On Families. I've been running the Virgin hub for a couple of years in modem mode without an issue with WebSafe. Also check the dns settings of your vpn while you're there. 88K views 5 years ago. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Options. That's all well and good, but it means people looking. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. com nslookup protonvpn. I know for a fact there is a problem with the provider and not my laptop. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. My Virgin Media App. You can change this by clicking on the toggle to switch on or off when needed. I can not get websafe/child safe to work on any device. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. If the AS Name. POP3 Settings. I have 3 devices. Recently, many Virgin media users have complained Netflix not. To get around this, you need to turn Web Safe off. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 222 and 208. Virgin Media. Any website unsuitable for children is blocked by default. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Bypass Child Safe & Virus Safe. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. You can change this by clicking on the toggle to switch on or off when needed. 1/help for specific device where Web Safe is not working. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Virgin Media Staff. Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond. Connect to the router with a LAN cable. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Options. 168. 168. 1. The website is out that if you disable Child Safe in the Virgin media Web Safe settings, media will start playing again. Regards, Daniel Options. Thank you for the help. com. g. See where this Helpful Answer was posted. Open any browser and, in the address bar, type Virgin Media IP address — 192. on 23-05-2023 15:19. Once logged in you will see 2. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. . If, however, you're still experiencing the problem, please pop back to us. There have been a few complaints about this recently. Faced. We hope that helps. Just bear in mind this would reset everything. Your previous Web Safe settings will remain active. have tried this page, but that also is stuck. 168. Click the big on/off icon to connect. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Mark as New; Bookmark this message; Subscribe to this message. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. --. VPN Apps for all devices and unlimited simultaneous connections. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Self Care VideosThere are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. . ) and blocked and allowed websites have disappeared completely. Search. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. 1. that you are wishing the adjust the Parental Controls of a mobile phone's data service ?It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. resolved IP Address is 185. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Lee_R. Discover the web for yourself. My Virgin Media App. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. on 13-06-2022 11:42. com and we’ll look into them. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. A VPN circumvents restrictions by encrypting and sending all of your traffic. The computers and devices you wish to authorise are set up so that. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I have added the address to the "accepted" list of web addresses on the router. We would like to show you a description here but the site won’t allow us. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 123. 88K views 5 years ago. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Hi 20220328, Thanks for your post and welcome to the forums. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. We'll be more than happy to assist from here!Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Log in to My Virgin Media. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. (e. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Changing Virgin Media Web Safe Settings on Desktop. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. For a single one, you may be able to get an exemption. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Like a lot of people here it seems. Here are our top tips to help you on your way. Superstar. Changes to our Acceptable Use Policy for Virgin Media Mail. Open Advanced settings. Settings. Then click on Manage services. Select the firewall and tick the following protocol. by VirginMedia on 20-08-2018 08:53. , that can help you bypass Virgin Media IPTV blocking. Discover the web for yourself. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. If you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. Select the Settings cog in the top right-hand corner. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 168. To activate Virgin Media Parental Controls select ‘ACTIVATE’. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHow to whitelist a website. Community Natter. 220. Reply. 24/7 email & live chat customer support. IPCONFIG reports DNS servers as 194. 123,8. . . 1. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. 67. Access your bills, diagnose faults and manage your package. Options.