Parental controls block websites and applications that you think are unsuitable for your child. 88K views 5 years ago. You’ll pay nothing for 3 months (with no payment details. I’ve called VirginMedia several times and they have not been able to help. It’s been going on for weeks but occasionally the emails return to normal. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. A quick look at this handy picture should help you find the best location. 1. I checked the DNS entries for NordVPN. They come in all shapes and sizes, from stand-alone software. I. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Chatter and natter. org. com 9. My Virgin Media, making managing your account easier with all your information in one place. If you want to protect children, then click on the Child Safe filter. These are two settings — Virus Safe and Child Safe. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. com (blocked by Web Safe), bestvpn. 168. Hello. 222 and 208. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Tap Install Now. How to access advanced settings. com IMAP Server. A VPN circumvents restrictions by encrypting and sending all of your traffic. Here you’ll find all the help you need for Virgin Media related problems and issues. 1. com. Add a new username and password. I'm going to send you a private message, so we can look into this for you. Account - Cable. 159. 168. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Activate Web Safe. Thank you. on 27-08-2023 09:39. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. I have switched off-on-off the web safe settings. Take a look at the pull-out tab on the side of the Hub 3. Tech Chatter. If your websafe option is off, then the toggle will be greyed out. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Hi 20220328, Thanks for your post and welcome to the forums. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. To check this, go to iOS settings > Local network > ON’. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. icon on the upper-left edge of your screen. 168. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Select SPAM Settings. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Virgin Media. 4. Please keep an eye out for a purple envelope at the top right corner of your Forum page. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. Child Safe is enabled by default for new A/Cs. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. If you want to change your settings at a later date, or if you've not yet made a choice of settings, here. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. -- I'm a Very Insightful Person,. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. POP3 Settings. 159. I've taken a look at the threads you hav. These are two settings — Virus Safe and Child Safe. Click on Plan and device. For best protection, we recommend using Virgin Media Internet Security and Web Safe. in Security matters yesterday; Web Safe Parental Control Not Working. Get NordVPN - the #1 VPN for Virgin Media. Below we try a DNS lookup first with the Virgin Media DNS and then via Google Public DNS, both fail. 9. Faced. Hey Jonno127689, thank you for reaching out and a warm welcome to the community I am sorry you can't change the web safe settings. Browse Virgin Media Virgin Media Community. 220. It shows that it is ‘on’ but doesn’t block any websites at all. Abdelmonem. on 01-02-2023 14:12. Regards, Daniel Options. Here you’ll find all the help you need for Virgin Media related problems and issues. Virgin Media Web Safe. Parental Controls and select the setting to “off” to disable parental controls. 0. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. 4. 168. Web Safe is not automatically turned on for customers who joined before this date. SMTP Settings. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 1. Joining in. . 9. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Hopefully when that thread concludes it will also resolve your issue. Virgin Media. Browse Virgin Media Virgin Media Community. We recommend keeping Virus Safe on. 0. If you see two software update options available, choose the one you want to install. 0 that contains your default network information. That's all well and good, but it means people looking. 255. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. tried using websafe today, blocking specific websites, those websites are still able to be accessed. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. type roblox. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. on 06-07-2023 14:58 I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing. Tap Install Now. 1. If you see two software update options available, choose the one you want to install. Learn how you can change Web. 168. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. 8. 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Tried every browser, device, incognito mode etc. Just wondering why the Hub3 is doing this. * Call costs may vary. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. com. laptop. 8. Child Safe is a known source of many problems. 1. 168. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Please, check the top right-hand side of our page to find a little white envelope. virgin fibre web safe 0 Virgin Media takes online safety seriously. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. com Address: 185. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. . The VM forum team might be able to help. Connect to the router with a LAN cable. The Web Safe settings are in the Virgin Media online account ( not the Hub's menus ) Account settings >>> Online Security where we have :-. Take us with you in four easy steps. Web safe provides ultimate protection when using the internet. We give all our customers a complete, market leading security package called Virgin Media Security,. That said, the more you know about the web, the better understanding you. 67. Business, Economics, and Finance. Open a new account or log in to your virgin Media account using your email address and password. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. 168. make sure you are using Virgin Media's DNS; if you go to 1. To activate Virgin Media Parental Controls select ‘ACTIVATE’. Solved: Hi, I can't seem to turn on Web Safe. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. Should the issue persist post back here to have issue flagged to the forum team. This help content & information General Help Center experience. run the Standard test and confirm the. I keep getting the message seen in the attached picture. Try computers with Cisco’s OpenDNS using 208. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. To get around this, you need to turn Web Safe off. 159. Networking and WiFi. Changing network settings to use any Public DNS should re-gain full access for the device. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. NordVPN – Extensive server network. Click on Plan and device. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. " Still does not appear to work!Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. You need F-Secure SAFE – our award winning internet security package. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. If you're still having issues changing your settings, please let us know. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. IMAP Security. Open any browser and, in the address bar, type Virgin Media IP address — 192. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. com via terminal and search the IP to see where its pointing to), so had to turn off the web settings, rebooted my router just in case and used a new terminal window to ping github. Virgin Media is one of the famous service providers in the UK. on 15-04-2023 15:47. 8. The Gamer Lounge. e. e. We give all our customers a complete, market leading security package called Virgin Media. Information on how to use Web Safe can be found here. Doesn't work in Igconito, Chrome Browser, Edge or Safari. If your site is blocked by a majority of ISPs, it may be that there is a. - 5083340. 168. IPSec Pass-Through. To. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018 Virgin Mobile SIM swap - Unlocking code tips in Self Care Videos 12-12-2017 Virgin Mobile SIM swap - Backing up your contacts in Self Care Videos 12-12-2017Turn your TV on and get connected. Plug in your Virgin Media router. Tap Install Now. AS Name. For a single one, you may be able to get an exemption. SpeedWelcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with amending your Web Safe settings at the moment! I'll be more than happy to help via Private Message. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. When prompted, enter the settings. 168. The results of queries to the Virgin Media DNS server gave the following results. Back up your device using iCloud or your computer. I have added the address to the "accepted" list of web addresses on the router. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Go to Account settings, then Account details b. Why is this marked at solved. Welcome to the community and thanks for taking the time to post your issue on the forums. I tried to check the AS name as advised on the forum , here is what I found. Web safe provides ultimate protection when using the internet. FYI be aware there is an ongoing issue with Web Safe that may result in loss of. A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e. Virgin Media Web Safe allows you to restrict certain types of. Lee_R. To prevent this from happening, Virgin Fibre customers can use WebSafe to block certain websites. . Users can change their settings at any time in My Virgin Media. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. Click here to view more details on content filters from Virgin Media’s Web Safe. 8. Information on how to use Web Safe can be found here. 8 and/or 1. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Virgin Media takes online safety seriously. Joining in. What is Virgin virus safe? Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. 168. 4. I have the same problem as well, I have just checked my online security controls and it's all turned off. 100. For best protection, we recommend using Virgin Media Internet Security and Web Safe. When I go to the Web - 5155296. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. In order to avoid future infections on your home network it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Changing DNS on your device is the best option VM have other DNS 194. Browse Virgin Media Virgin Media Community. Virginmedia. 1. 0 Replies 552 Views 0. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Find the right spot for your hub. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. Like a lot of people here it seems. If you changed the computer's network settings to use any Public DNS does that re-gain access. Our protection software can be installed on your mobile devices too,. If, however, you're still experiencing the problem, please pop back to us. Tech Chatter. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say. Virgin Media takes online safety seriously. Then click on parental controls and then turn it on. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. Security matters. I called VM and after waiting nearly an hour the person on the end of the phone reassured. I'll be in touch soon. You can change this by clicking on the toggle to switch on or off when needed. Select SPAM Settings. WebSafe are safety settings that are selected to work over your home broadband connection. Site was glitchy earlier this afternoon but now seems to be work. Phone. These are two settings — Virus Safe and Child Safe. My Virgin Media App. 140Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. Hi. I have been using Websafe for some time but I noticed this morning (about 7. 25-02-2023 13:20 - edited 25-02-2023 13:25. 1 or whatever else you like. I did try to access a restricted site over the WIFI and. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. This is a fast and very easy trick that can work even if you're not a Virgi. Open Advanced settings. AtlasVPN: A fast and secure VPN that is great for streaming. Open a Web browser (e. com IMAP Port. Forum; Apps. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides. Try computers with Cisco’s OpenDNS using 208. All seem okay. All devices would need to be re-connected to the WiFi. Options. 220) in case it's a local DNS issue. Choosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. Sorry to jump on this thread but I have been having the same issues and finding it infuriating. These are two settings — Virus Safe and Child Safe. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Thank you for the help. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. - 5205097 - 3. Bypass Child Safe & Virus Safe. - 5157648. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. co. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. From there the Web Safe can be accessed and configured. Stay safe online. All in all, CyberGhost VPN is a very affordable VPN option for Virgin Media, no matter if you use their Internet service and want to get rid of throttling or VPN blocks, or you want to simply watch Virgin TV Go from outside the UK without restrictions. Open a Web browser (e. Child Safe - Disabled. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Access Virgin Media router settings in modem-only mode. Name. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. How to turn on Child Safe. 168. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Virgin Media offers Web Safe which is router level online protection with its broadband and TV packages. Options. Please try again later. Virgin Media takes online safety seriously. 17-04-2023 12:57 - edited 17-04-2023 12:58. May just be a. My Virgin Media App. Pick a category to get started. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. service. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. For best. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. 15-02-2023 21:11 - edited 15-02-2023 21:15. Then click on parental controls and then turn it on. Also check the. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. 4. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. PrivateVPN: Very fast and excellent at unblocking streaming services, including Virgin Media, Amazon Prime Video, and others. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". My Virgin Media, making managing your account easier with all your information in one place. I cannot access my F-Secure account as it requires a Virgin Media Safe verification code. 1.