“@JamesBrennan_ Hi James, you would usually receive a text or email from Yodel confirming the tracking details for your delivery. on 16-03-2023 19:38. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. To date not had any communication from Virgin Media chasing return of equipment. on 12-05-2023 19:08. i. Sign in . Although this question has appeared before the answers vary and I need definitive advice. I've taken a look at our systems and I can see that your new equipment was activated. If you choose the convenience of the click and collect service from your nearest Yodel store, we do not charge a delivery fee. Being returned to Virgin Media. Received message from Virgin your Hub 4 will be delivered on the 14th June 2022 you will be informed of a 2hr time slot. on 25-04-2023 17:04. Virgin Mobile. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. I've had a new 360 box. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). The items were not ordered or paid for by me. Tuesday afternoon Virgin sent a text saying delivery has been delayed by a day. Please respond to this when you can and we'll proceed from there. Sign in to My Virgin Media a. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. There are now several posts on here about this scam which has happened to me in the last week. Well-informed. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. 08/11/23 21:45. We would like to show you a description here but the site won’t allow us. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. I’m so frustrated with Yodel. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. You presumably have the tracking info so there's nothing much you can do/need to do. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. Virgin Media. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Processed at National Hub. In this conversation. Fun story, I was in a block of flats with virgin media. 3 weeks ago. From £ 38 a month. Yodel failed to deliver. My Virgin Media App. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. I would be grateful for any advice on the best way to proceed. We would like to show you a description here but the site won’t allow us. God help anyone waiting for a delivery from yodel. We would like to show you a description here but the site won’t allow us. Pl˜ce ˜ny other bits ˜nd pieces – like c˜bles, remotes, power supplies ˜nd WiFi Boosters or Pods, ˜s well ˜s the sp˜nner – loose ˜round the b˜g 3 Tuck the side ˛˜ps into the box to close it Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Number of inclusive HD channels depends on package. Kits returned on 26th March, 2022 via Yodel as you intructed. We could not find the parcel anywhere near the house at all. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Apparently the tag could be damaged or missing and they can't find the parcel. (You can find t. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Received into MITCHAM DEPOT. . on 21-11-2022 15:03. Yesterday it was showing for delivery, today if I hadn’t. Processed at National Hub. Your Virgin Media return En route. The most recent report by Ofcom shows that when it comes to customer service, TalkTalk is on a par with Virgin Media, with only 78% of customers satisfied with their service overall (against 88% of BT customers). Tech Chatter. 13-01-2023 14:29 - edited 13-01-2023 14:30. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. I'm in a really frustrating situation. Hi , Thank you for your post and update on this I am so glad you have your new phone. We would like to show you a description here but the site won’t allow us. . A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. - 4856480Send a parcel with Collect+. 1 ACCEPTED SOLUTION. Zavvi. consumer polling and social media complaints. After waiting in all day yesterday, Yodel tell me that my quick start package has been delivered. " I haven't had anything from Yodel, no order confirmation, no tracking information, not a peep. Forum Team In response to. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I was never contacted. My parcel with a hub 4 was supposed to be delivered on Tuesday. Browse Virgin Media Virgin Media Community. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. If you choose to have the equipment delivered to your. In cases where we say your parcel has been left safe, we ask that you check around your property and with friends and neighbours before contacting us. i. Options. Browse Virgin Media Virgin Media. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. If you have a Green Yodel calling card: Please text or call the driver on their mobile number, which will. Download it for your iPhone. on 02-12-2021 17:04. No still no tracking number. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. Zavvi. QuickStart, set up and connections. Now they have shifted the package JD0002230630967367 to the depot and asked me to collect. Yodel has apologised directly to Mr Beck and Ms. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Whether you happened to be passing a drop store location on the school run or daily commute or just happen to be passing by, once a participating store is open, a drop shop is. Manage Your Account. About GXO Logistics. A new secure password will be generated for you. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. on 08-11-2022 12:42. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Re: Yodel (oh god, no) email when. Delivery of Wi-Fi pod was told by virgin it would be with me on Saturday 28th may now 31st may and yodel are giving lame excuses for late delivery by saying item was sent to wrong depot on to them again this morning 31st and still no delivery date…starting to regret signing up for another 18 month c. Reece_MH. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. on 04-02-2023 10:23. Global Media Limited A. Arrowmunda. Shop. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. Options. Horrible, they treat customers like you own them something. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Stay safe online. We would like to show you a description here but the site won’t allow us. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Please remember which courier you have chosen and ensure you take it to a Collect+ store that offers that courier's services. I tried to contact Yodel customer service. I received a Yodel delivery of an iphone 14 pro max along with an Apple Watch. Joining in. i. Hopefully they can reconnect the older hub for now. Let us know how it goes. I don’t know what to do, each party is putting the blame on the other and I’m the paying. Phone. We would like to show you a description here but the site won’t allow us. For queries on delivery charges from online retailers please contact the retailer directly. Parcels returned to the retailer within 72 hours. Flag for a moderator. I tried to contact Yodel customer service. Deal. It's disappointing howe. We would like to show you a description here but the site won’t allow us. Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Use our app to: - Send a parcel from any of our thousands of local stores. Virgin Media. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. Go to Account settings, then Account details b. QuickStart, set up and connections. Security matters. Lee1981. Please have your parcel tracking ID ready. Really disappointed, when I goo. We would like to show you a description here but the site won’t allow us. Account - Cable. Virgin Media. Simply drop your parcel off at one of thousands of local Yodel serviced Collect+ Points. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location unfortunately. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. 00 guaranteed…Thanks for reaching out to us regarding your issue. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Str33t. Reply. 00 guaranteed… Thanks for reaching out to us regarding your issue. We would like to show you a description here but the site won’t allow us. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. Joining in. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Mobile Your Account. The note stated that they had left his. Hi Gwillerz, Thanks for your post, and a warm welcome to our Community Forums. Asked webchat today, and was advised I would be giv. Virgin sent a text saying Yodel would be in touch with a 2-hour delivery slot. We would like to show you a description here but the site won’t allow us. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Security matters. However, I don’t have a yodel reference number and I can’t register for my Virgin Media account to check this is still the planned delivery date (when I try to register, I get asked to enter my email address which I need confirm by clicking a verification. I've received no communication from virgin addressing this, in fact both of the. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. Stay safe online. Why has this happened and how can it be fixed?We would like to show you a description here but the site won’t allow us. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. on 28-03-2023 08:11. Entertain me; Broadband Deals. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Hello NeganGaming, sorry to hear of the issues with your Yodel delivery. Webchat Vikram told me on Saturday that it was delayed, but still will be delivered on the Saturday 1/10/22. Deal. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Yodel – The Non-Delivery Company. SpeedQuickStart, set up and connections. The Gamer Lounge. Thanks for your post and welcome to the community. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. Mobile phone scam. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. My delivery didn’t arrive yesterday. We would like to show you a description here but the site won’t allow us. I don’t have and have never had an account with virgin. New customer to VM and all I’ve had is trouble so far. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. The Collect+ Send service is in partnership with Parcel2Go. Watch out Samsung!We would like to show you a description here but the site won’t allow us. 2 Kudos. Mobile Your Account. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714 Registered number: 05200072 - Registered in England & WalesBeing harassed by Virgin a month after returning hub! I closed my Virgin Broadband account. Options. If you didn't arrange your return through the app, you can find. As you've mentioned (and seem to know), this is with Yodel directly and unfortunately we are not in control of the delivery aspect of things due to Yodel being our delivery partner. Hi, So this finally got resolved and it looks like the driver stole the parcel and I finally got my new phone. Options. Networking and WiFi. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. Yodel’s Customer Service number is 0344 755 0117. 15 Comments. Returned to Virgin Media. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. Networking and WiFi. Switched On Families. Main menu; Bundles. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. I order the quickstart package and was informed it would be delivered by "yodel" on Tuesday, it failed to arrive. The latest Tweets from Bill ELIOT (@Bill_Eliot): "I love @viewbug #photocontest would like to show you a description here but the site won’t allow us. The real trick to leaving an impression during The Voice Blind Auditions is to give the. | Read 42,321-42,340 Reviews out of 430,843Yodel have lost my package. 08/11/23 21:45. Yes - of course. Return parcels to Virgin Media. Sign in . We would like to show you a description here but the site won’t allow us. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Scroll down and click on create new label. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. He assisted me with that but not beyond that. We would like to show you a description here but the site won’t allow us. My wife has been waiting all day at our new place for the delivery to turn up for my new hub and no sign of it leaving the depot. The kit was due to be delivered on the 3rd. My Virgin Media App. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Poor service Yodel, no delivery. As in the title. But until Thursday evening, there is no delivery, no update, nothing. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. Community Natter. @virginmedia. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. We would like to show you a description here but the site won’t allow us. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Very. Let us know how it goes. But then the envelope arrived to return it and I used this instead. - Track the progress of your sent parcels. Have checked junk/spam folder as well but nothing. I had my new gig broadband setup a couple of weeks back with a new Hub 5. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Global Media Limited Customer Service telephone A. Because it was shittly designed, the people in the flats had holes drilled through the front wall and the cables running down the outside of the building. Stay safe online. I booked this. Global Media Limited: Website for A. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. I don't know if anyone is looking into this and if someone will come back to me or my mother about the matter. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. A number of queries can be addressed by the automated assistant, which will point you. Can I ask on this topic, was the handset sent for delivery at any - 5160409Published: 22 Jun 2022 16:15. We would like to show you a description here but the site won’t allow us. No hub and no tv box…. It is not on any of the emails or texts sent to. As you can see from the above, they don’t have any record of any parcels due for my address. Account - Mobile. Entertain me; Broadband Deals. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. 4K compatible TV/device required to watch Ultra HD. . From £ 28 a month 18 month contract Check it out Broadband only Don’t need our phone services? Scale it back with our broadband only option, pure and simple. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. Networking and WiFi. . Absolutely crap service. - Find your. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Virgin Media services are only available in eligible Virgin Media network areas. got a text to say they couldn’t - 5153083. She called back and left a voicemail confirming that it was booked in and would be. A number of big online retailers, such as AO, Asos, JD Sports, John Lewis, M&S, Very and Zara, offer a click-and-collect service with Yodel. Hopefully they can reconnect the older hub for now. . Should you need us again, please do reach back out to us. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. On our wavelength. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Stay safe online. Browse Virgin Media Virgin Media Community. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. 13-01-2023 14:29 - edited 13-01-2023 14:30. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. (England) I bought a mobile on contract from virgin media. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. Expecting delivery of router today but Virgin Media have not given me a tracking number. 3 weeks ago. My quick start package was due to arrive between 6:30pm - 8:30pm last night. About GXO Logistics. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. Browse Virgin Media Virgin Media Community. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Yodel stole my parcel. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. So far, the order has been stolen by Yodel’s driver. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. We would like to show you a description here but the site won’t allow us. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. Switched On Families. and delivery tracking information. Yodel tracking say equipment still en route to Virgin 3 weeks after equipment dropped off. Through the Yodel Track app you can arrange your Yodel Deliver to Store return and track its journey back to the retailer all in one place. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. All materials are recycled using our UK downstream partners. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. This sometimes will give you an estimated time too. We would like to show you a description here but the site won’t allow us. Thanks. If you have received an Orange calling card: Enter the 8 digit card reference number from the card, along with your postcode on our tracking page. Thousands of Yodel stores nationwide. I'm moving to a new house where the old owners had VM. GXO has collaborated with Virgin Media since 1999. I spent hours trying to get some info ou. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714We would like to show you a description here but the site won’t allow us. It's just that I'm stuck home now, waiting for the delivery without a. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. I have looked everywhere. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. I have had a look into your service on our system and I can see you recently contacted our team regarding this. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. Following our upgrade to Volt I returned a Hub 3 via Connect+ on 29 September. . Two different men tried to retrieve the parcel from me but I. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Processed at National Hub. Have been 3 hours on chat waiting for a human to contact me, with no success.