5: 4870: Card not present at the time of transaction: F29: UA06: 10. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Laundering: The merchant carried out transactions without a legitimate cardholder’s involvement. The third digit indicates the specific reason within that category. If the customer’s story matches. This reason code means the merchant has. This code applies when a cardholder claims a charge was unauthorized, and the issuer determined that ALL of the following conditions were met: The transaction took place in a card-present environment. txt) or read online for free. As soon as a customer requests a chargeback, their bank will reach out to the business’s bank and give them a heads-up that the chargeback has been requested. Reason Code 04. Below you can find out what the reason of the chargeback in question is by the card brand. . 6. The sales receipt and/or date and amount of the authorization if other than the transaction date. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Reason codes are important to help merchants address recurring. up under any number of different chargeback . Examples of compelling evidence that you may submit in response to a chargeback with this reason code include: A copy of the authorization request that proves you processed a valid chip card transaction with a PIN entry. reason code information. Updated Disputes/Chargeback Policy Coming April 2024Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Mastercard Chargeback Reason Code 73: Duplicate Transaction. Friendly fraud. During this process, the representative of the institution examines the reasons’ list. ”. Using the same link provided above, contact PayPal to report the scam. View the entire list or search for any chargeback reason code. This chargeback occurs when goods and services did not obtain authorization for the particular transaction exceeding the goods and services’ Floor Limit. Reason Code Reason Code North-America Reason Description; 4540: F29: Card Not Present (fraud). Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. 2. 3. Date Option. FAQ: What is Chargeback. This indicates that the merchant didn't respond to an inquiry properly. S. A02: No Valid Authorization. 5. Response Cardholders and issuers have 120 days to file a dispute related to. Discover 4752 AA, 4866 UA05, 4867 UA06, 7010 UA01 Within 30 calendar days from the close date of the TRRThe Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. UA05 – Fraud: Chip Card Counterfeit Transaction UA06 – Fraud: Chip and PIN TransactionWhat are the reason codes for chargebacks related to duplicate processing? What do I do if the reason code is not legitimate? Which chargebacks are EMV-related? Why are AmEx. Dear Sir, I am writing this rebuttal letter to contest chargeback (number) with chargeback reason (enter reason) for (amount in dollars). When a cardholder disputes a charge, their issuing bank will review the transaction and decide if. 4: Counterfeit Europay, Mastercard, or Visa (EMV) card: F30: UA05 or UA06: 10. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. Otherwise, the acquiring bank sends a chargeback notification. ”. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. You can learn more about each one by visiting the Mastercard Chargeback Guide. pdf), Text File (. SU: Spread unapplied amount. Cardholder-Activated Terminal (CAT) 3 Device. View the entire list or search for any chargeback reason code. Merchants lobbied for this change because there was significant consumer demand for debit payment options, but the banks were charging high rates for them. Solutions. 3? Visa chargeback reason code 11. One might almost consider this chargeback a technicality, as it only exists when the merchant explicitly agrees to take liability for a dispute and accept a chargeback. UA05 – Fraud: Chip Card Counterfeit. 4: 4863 101. Blog and Articles; Success Stories; Chargeback Reason Codes;. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. About American Express chargeback reason codes. UA02 Fraud: Card Not Present Transaction. The transaction took place in a "card-present" environment using a counterfeit EMV (chip) card. Chargeback prevention strategies vary based on the reason for the dispute. Visa chargeback reason code 75 is filed as an honest mistake. pdf), Text File (. Let’s say you got a Visa chargeback with reason code 13. The charge submitted represents an amount in excess of the approval code received. Visa Chargeback Reason Codes. A “No Authorization” code chargeback can also be the. You must tailor your representment case — including the compelling evidence — to the reason code under. This can provide important information to fight the dispute. 4808 – Authorization-Related Chargeback – Cardholder-Activated Terminal (CAT) 3 Device. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. 9905. Reason Code. that the transaction was either approved online by the issuer or offline by the chip. Discover Chargebacks / Disputes. Reason Code UA06: Fraud/Chip-and-Pin Transaction. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. American Express is incentivized to keep their customers happy. Reason Code 81: Fraud. 9% with at least 100 total disputes. A service chargeback is filed by a customer, which means that you need to note the card type and dispute reason code so that you can determine which types of information to submit if you dispute the claim. Condition 13. This is a fairly common chargeback reason that can. Reason Code. ”. Chargeback reason code 10. This ranges anywhere from roughly 60 to 90 days after purchase. A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. Although it accounts for the most reasons that payment can’t be processed, it. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. Chargeback reason codes can be confusing, especially since each. Fraud. Visa Chargeback Codes. 4808 Authorization-Related Chargeback. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. FAQ: What is Chargeback Representment?. 4 Fraud – Card-Absent Environment. Hence, she disputes the merchant under the Reason Code UA02: Declined Authorization. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. In general, the unauthorized use of a parent’s credit card by a child is not considered a legitimate reason for filing a chargeback, since it is not criminal fraud, and the customer received the purchased goods or services. When a customer decides to dispute a charge made to their debit or credit card, it is referred to as a chargeback. 2 is an updated version of legacy Visa reason code 76, which was phased out under the Visa Claims Resolution initiative. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. See our Automated Clearing House (ACH) support article if you are looking for ACH Return Codes. Discover Chargeback Reason Codes Fraud UA01 Fraud – Card Present Transaction UA02 Fraud – Card Not Present Transaction UA05 Fraud – Chip Counterfeit Transaction UA06. Paymentology will submit the chargeback using the appropriate chargeback reason code. ; Resources. Category. Eligible Chargeback Reason Codes . 2? Visa chargeback reason code 12. Upon no assistance she decides to put a dispute on the charge under the Reason Code UA10: Request Transaction Receipt for Swiped Card Transaction. Technical. 4808: This code can refer to: Account Number Not on File. Luckily, our reason code directory makes is a bit simpler to make sense of issuer codes. Here finalizing user includes the chargeback reason codes from either of the foursome major card networks. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. Category. UA05 Fraud: Chip Card Counterfeit Transaction. Description. A02 No Valid Authorization. C04 – Goods or Services Returned/Refund C05 – Goods or Services Canceled C08 – Goods or Services not Received/Partially Received C14 – Paid by Other. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. Chargeback Reason Coded by Network - 2023 Guide. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type of chargeback. Fraud/Counterfeit Chip Transaction. The following chargeback reason codes are related to EMV: Visa: 10. Below is a list of Mastercard chargeback codes used in eCommerce. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. The tickets were held at the box office, and no signature, swipe or imprint of the card was obtained when the tickets were released. At their core, false declines are legitimate transactions that get blocked on the suspicion of fraud without any fraud actually occurring. Reason code 4808 – Authorization-Related Disputes;. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. F02. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Additionally, Discover uses a fifth "No Classified" category. Chargeback reason codes. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. 4512:Visa chargebacks can be a major inconvenience for merchants. The list of chargeback reason codes in this article is organized by card brand and type of dispute. A reason code is how banks categorize the reason for a chargeback. Review your credit card processor’s policies to understand its chargeback dispute process. 7. 3? Visa chargeback reason code 11. Products. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. When you receive notification of a chargeback, the first thing you want to do is look up the reason code. The system does not accept blank as a value, even if it is defined in the user defined code table. Chargeback reason American Express reason code Discover reason code Visa reason code Mastercard reason code; Card wasn't present at the time of transaction: F29: UA01: 10. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. This reason code means the merchant has accepted liability in response to a Good Faith Investigation ticket retrieval request. [email protected] American Express chargeback reason codes. Goods / Services Damaged or Defective. Reason code 4871 – Chip & PIN Liability Shift How can I actively prevent fraudulent chargebacks? Depending on your workflow or third-party integration use, it may curb. 4 United Pay Retrieval Reason Code. UA01 Fraud / Card Present Environment UA02 Fraud / Card-Not-Present Environment RM Quality Discrepancy UA05 Fraud / Counterfeit Chip Transaction RN2 Credit Not Received UA06 Fraud / Chip-and-Pin Transaction >Not Classified UA10 Request Transaction Receipt. AMERICAN EXPRESS; CODE: DESCRIPTION: A01: Charge Amount Exceeds Authorization Amount. AMERICAN EPRESS CARGEBACK CODES 6 REASON CODE 4513 Credit Not Presented Chargeback Reason Any of the following reasons: 1. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. WEX began issuing chip cards in Q4, 2020. Mastercard Chargeback Reason Code 70: Chip Liability Shift. If the order was genuinely not as described, then the cardholder has a case. Discover Chargeback Reason Code UA01 Chargeback occurs not obtaining an authorization for a transaction on present card. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. It also requires issuers and card networks to offer merchants a choice of at least two different, unaffiliated debit card networks for processing. The merchant didn’t seek an authorization request before completing the transaction. Noted the roll up of reason codes 41, 55, 59 and 60 into 53 along with 53’s name change Chapter 4 Added invalid chargeback note for AFD for MCC5542 Chapter 4 Noted the roll up of reason codes 41, 55, 59 and 60 into 53 along with 53’s name change Chapter 4 Changed the name to reason code 53 and 59 Chapter 4Code 4807: Fraudulent Card-Present Transaction. Jan 2020_Chargeback Reason Code Encyclopedia - Free download as PDF File (. Reason Codes Category 4: Processing Errors. Fraud. Solution. As we will demonstrate, the aforementioned chargeback represents a legitimate purchase that occurred at our online store – Debra. Reason Code. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. For online transactions, make the cancelation policy easy to find and clear. 1? Chargeback reason code 11. ”. Chargeback reason codes are an abbreviated way of offering a basic explanation for the chargeback. These are only a handful of common Visa chargeback reason codes. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. FR6 Partial Immediate Chargeback Program. Visa Chargeback Reason Codes; MasterCard. 5 chargebacks can be caused by the merchant charging an incorrect amount, a failure to disclose potential changes in the final transaction amount, or by a cardholder. That definitive guide included the chargeback reason codes from each of the quad larger card connectivity. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Merchants who receive a chargeback for a transaction placed with a Discover card may encounter reason code UA05, which indicates an improperly authorized transaction that the cardholder does not believe they should be responsible for paying. Write a chargeback rebuttal letter (with sample template) 8 Ways to Prevent Chargebacks. What is Visa chargeback reason code 12. Discover uses the same four main categories as Visa to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. The terminal action codes are in Table 122 of the 4. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. Look below the surface. You must tailor your representment case — including the compelling evidence — to the reason code under. The cardholder may also claim that a counterfeit card authorized a transaction from his or her account. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. As a merchant, your focus should be on finding and retaining customers--not chargebacks. 11. Solutions. UA06. The term "counterfeit fraud" refers to specific chargeback situations defined by Visa Reason Code 10. Blog and Articles; Success Stories; Chargeback Reason Codings; DUMPSTER Look-up;. There be dozens of reasons why cardholders and employers dispute transactions. Aforementioned definitive guide includes and chargeback reason codes from each of the four major bill networks. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. The shorthand description is “Incorrect Charge Amount. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. The most comprehensive guide to chargeback reason codes. The shorthand description is “EMV Liability Shift Non-Counterfeit Fraud. The transaction amount is re-charged to the cardholder’s account, and the funds go back into your bank account. The reason codes are grouped into several broad. youtube. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. Written over Chargeback Gurus. Search the Chargeback Reason Code Database. Standard Threshold: Reaching a chargeback ratio of 0. R13 No Reply. Offer shipment and delivery tracking. Using the same link provided above, contact PayPal to report the scam. The chargeback transfers funds from the acquirer to the issuer. 4. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. 6). 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. 4853 – Cardholder Dispute – Credit Posted as a Purchase. 4 spec (Section 8. Code 13. Contact ChargebackHelp and we can have you sleeping better at night by improving your dispute protection in very short order. ”. The Discover chargeback reason codes list is just as extensive as the other major US card schemes, despite being the youngest and smallest of the four. UA01 Fraud: Card Present Transaction. Here’s how. Please note that the most common Chargeback reason code for Allocation disputes is 10. American Express chargeback reason code C42. UA05 - Fraud Chip Card Counterfeit 4871 - Fraud Chip and Pin Transaction: Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRR 10. 5: 4870: Card not present at the time of transaction: F29: UA06: 10. Chargeback reason codes can change with new information. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. It’s important to look up the code to understand why a transaction, good, or service was disputed in order to properly present a solid case to win the chargeback. Chargeback Reason Codes; BIN Lookup; ROI Tool; Company. 1003 - Transaction Supporting Document (TSD) needed for cardholder’s personal records expense reporting. The chargeback period, or the time limit for filing a chargeback, depends on the card scheme and the chargeback reason code. View the entire list of reason codes below or search. The good news is that most of these invalid claims are disputable by the merchant. Discover Chargebacks / Disputes. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. George goes to an ice cream place and orders bars for all his friends. 3 applies when a cardholder claims a charge—made in a card-present environment—was. LP. Case Studies. Visa chargeback reason code 12. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Read the Chargeback Advice letter carefully. The chargeback reason codes below explain why this happened. The bank or credit union then conducts an investigation to ascertain the validity of the dispute. Additionally, Discover uses a fifth "No Classified" category. If the merchant has a signature showing that the order was delivered, or evidence that the. txt) or read online for free. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. Chargeback Reason Codes and Descriptions. Chargeback Reason Codes and Descriptions. M49 Vehicle Rental – Theft or Loss of Use. The merchandise was as described or was not defective. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. It was originally just one facet of legacy reason code 81. It should be on the checkout page near the submit. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested item illegible: 07: Warning Bulletin File: 08: Requested/Required Authorization Not Obtained: 12: Account Number Not on File: 31: Transaction Amount Differs: 34:A dispute often has a reason code associated with it. Depending on the reason code, chargeback disputes may have different time limits. Once filed, the merchant generally has 20. It is used when a cardholder disputes a transaction that was made in a card-not-present (CNP) environment, such as an online or over-the-phone purchase. Invalid Card Number. Other Fraud—Card Absent Environment. On that note, below are some vendor missteps that could result in Visa reason code 13. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. 103. Only an issuer can initiate the chargeback process. Card Member cancelled, refused or returned goods and/or. 265. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. UA05 – Fraud: Chip Card Counterfeit Transaction. 65% with at least 75 total disputes. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. The transaction amount and authorization number (ARN. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is validStep #2 | Report the Scam to PayPal. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. Reason codes are alphanumeric codes that provide the justification to awarding a chargeback. Poor order fulfillment: Late order fulfillment or billing for an order before shipping the goods. compliance process depending on whether a chargeback right exists. Feel free to submit topic suggestions, questions or requests for advice to:. Some 90% of merchants said “cardholder abuse of the chargeback process” was a leading concern for their business. ”. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. To obtain additional information, the issuing bank sends a retrieval request to the merchant’s bank. Time Frames by Chargeback Type and Reason Code. Reason codes vary by card brand. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. The shorthand description is “Credit Not Processed. Here is an overview of how the general chargeback process works with most major processors (we’ll get into how Square does it down below) Step 1: A purchase occurs. EMV has been a mostly global standard since 2004. Fraud/Counterfeit Chip Transaction. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. UA06. Typical chargeback reason codes are: DA: Disputed amounts DD: Unearned (disallowed) discount amount Note. Each code corresponds to a specific issue or problem the customer has experienced with the. We also included the reason code descriptions and an indication of when the allowable time frame begins. Since Chargebacks are time sensitive, card networks provide time limits on each reason code to help merchants manage time and data to submit their claims in a timely manner. Reason codes. One of three things will happen: The issuer rules in your favor: Your representment case validates the original transaction. Based on the information provided, Paymentology will investigate the transaction being disputed. UA06 Fraud: Chip and PIN Transaction. Try Shopify free for 3 days, no credit card required. The following is a full list of Chargeback Reason Codes for the card schemes that Zai supports. The codes for each card brand are listed below along with the recommended documentation to provide. View Our Full List Here. After the issuing bank’s unsuccessful attempt to identify the transaction for the cardholder, the chargeback process begins. About American Express chargeback reason codes. Disputes related to Chargeback Reason Code 93, “Merchant Fraud Performance Program”, are excluded from program monitoring. You cannot effectively fight chargebacks until you identify which of these three things is actually responsible. 4. 3. Key-in your chargeback ground code also get a detailed explanation the what it means, how to fight of chargeback, or wherewith to prevent. Required Authorization Not Obtained. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—QuestionableExamples of compelling evidence that you may submit in response to a chargeback with this reason code include: Proof you submitted the card security code with the authorization request and the issuer authorized the transaction, even if the code was a mismatch or the code wasn’t verified. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. Responding to Mastercard Reason Code 4853 Chargebacks. EMV Liability Shift Counterfeit Fraud. Understanding Visa’s New 2023 Chargeback Rule: Compelling Evidence 3. 02. Looking for Discover chargeback and dispute reason codes? Check this database—Midigator has tips to prevent & fight chargebacks based on reason codes. Then you can research the transaction to see if the chargeback appears to be valid or not. Chargebacks911® can help your business manage all aspects of chargeback reason codes, using proprietary technologies and experience. PCI DSS v3. Discover Reason Code UA05. Visa chargeback reason code 11. It is subject to change and may not include every currently known dispute reason code. 1. Issued the credit but did not deposit it with its processing bank in time for it to appear on the cardholder’s next statement. Linda ordered a laptop and got transaction authorization code. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. 3 Fraud – Card-Present Environment. Chargeback Reason Key by Network - 2023 Guide. VCR Dispute Reason Code 10. Chargeback reason codes are set by the card networks and used by card issuers to categorize chargebacks. ”. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. When the customer disputes a charge, the issuing bank then begins the chargeback process. A cardholder claims that they did not receive the service or merchandise they ordered. A chargeback with reason code 4853 may refer to disputes where the customer claims that a charge on their account is invalid. Other Ineligible Transactions Under Reason Code 62, Condition 2 . It is important to identify and understand the root cause and take the necessary steps to dispute the chargeback. UA06 – Fraud:. Chargeback Reason Code 62—Counterfeit fraud pertains to the EMV liability shift. Mastercard has plans to follow suit. 0, these guidelines guarantee merchant protections from certain categories of disputes. Thanks for following the Chargeback Gurus blog. A reason code is an alphanumeric code that explains the reason behind the dispute. Merchants who believe they have received an invalid chargeback under reason code 11. Fight; Prevent; Recover; Resource. Choose the representment amount. Be sure you understand the cardholder’s claim. The chargeback reason code list is a standardized set of codes that are used by credit card companies and banks to categorize the reasons for a chargeback request. Different card networks have different reason code systems. Card Brand Code Description Days to Dispute Dispute Category;. The Fintech Times. There are dozens of reasons why cardholders and issuers dispute transactions. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Fraud – Chip Counterfeit Transaction. Either the acquiring or issuing bank could initiate the. 4853 – Cardholder Dispute – Digital Goods Purchase of $25 or Less. Fraud. Categories. “American Express Chargeback Reason Codes | Sift”. 2 Declined Authorization. Fraud. Note: Mastercard has a 20% Tip Tolerance when the card isn't. 2. You should be. UA05 - Fraud Chip Card Counterfeit 4871 - Fraud. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. See the list of reason codes below: Card Network. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. At Visa they used to receive reason code 98.