Virgin Media. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. At least spell your title correctly jeezus . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. The Stream remote. Thanks a lot. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 17-12-2022 10:39. First you'll need another Powerline adaptor. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. . I'm a Very Insightful Person, I'm here to share knowledge. 19 minutes ago. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. If no. Actually it is not a box it is just a cover to cover up the splitter behind it. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Feb 22, 2022. RedTomato said: I removed my Virgin cable about a month ago. Hi, I just moved to a new house and got my virgin media kit today. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. The cables won’t attach to the wall socket which looks mangled. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. No virgin media wall socket; Options. Urgent: need WiFi ASAP! I ordered a broadband only package. I wanted to check with people on here before trying to get an engineer in, just. Virgin Mobile. If you have any questions about your service,. Just moved in to new (rental) flat. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Entertain me; Broadband Deals. The block box on second picture is an amplifier for terrestrial TV. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Booking an engineer is easy with Virgin Media. It also protects the network from 240 volts being fed to it by faulty TVs in your home. It means there is an issue with your connections even though the Virgin Hub 4 is on. on 02-08-2022 17:40. . And on the back of the box. sophieboulter1. I have signed up as a new user for Virgin Fibre. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I was thinking, it would be nice if Virgin Media inform buyer at the early stage about their wall socket before we proceed to order. Up to 3 WiFi Pods if needed. Get virgin engineer to move the wall socket. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. on 18-05-2022 19:55. Call the Pre-installation and delivery team on 0800 052 1734. I don't work for Virgin Media. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Learn more. Tudor. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. At least 30Mbps download speeds in every room or £100 one-off credit. . Connect the cable adaptor to the black banded end of the 3m isolator cable. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Step 1. The "two cables" sound very like a Sky dish install. All the wall sockets I can see are for BT. Virgin Fibre Areas only. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Solved No Virgin Media Wall Socket At Installation Community 4832746. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. My Virgin Media App. Now have to wait until late next week for a technician to arrive!Re: My Flat doesn’t have wall socket. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. When you place your order, we'll let you know. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections SaturdayA wall box may be branded with the logos of an old cable TV company (not VM). Quick tips on prepping for Virgin Media technician's visit. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Answered! Go to Answer. Dave. My Virgin Media App. 3 minutes ago. Security matters. Virgin Media; My Virgin Media; Shop;. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. I would get virgin to do it. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I don't have a Virgin wall socket. Hi, I recently moved to this house and placed an order for VM broadband which I received today. We would like to show you a description here but the site won’t allow us. After 5 days, your old Hub will. 2. The wall socket I have within my home does not appear to be working. Account - Mobile. Failing this. A Ti-Vo was installed in one of the upstairs bedrooms. No wall socket. The isolator has a terminator cap (marked below) fitted to the open end. 1. Options. Can someone come and set it up? 0 Kudos Reply. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Virgin Media. £ 9. 3 Kudos Reply. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. 23/04/17 - 06:45 #6. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. . There is no additional slot. Those appear to be a pair of cables for a satellite connection. Account - Cable. A photo would be helpful if possible. Some properties do not have a wall socket, only a cable. 0 Kudos Reply. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. My dad bought the 1gbps package and arranged the delivery for - 5273209. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Security matters. Stay safe online. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Step 3 - Label the box – a letter came with the. Browse Virgin Media Virgin Media Community. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Forum; Apps. Explain what needs to be done and book an engineer visit. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. We would like to show you a description here but the site won’t allow us. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Praying the white is the virgin one. Home Phone. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Check if Virgin Media is available in your area, by using our postcode check-. 3. Call the Pre-installation and delivery team on 0800 052 1734. It indicates the types of connections used for each area of the house, like the switchboard, outlets, and lights. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Phone. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. But its still failing to get any connection (i think i. It is likely you will be waiting a few days. Tudor. Sadly, I can't set up because my wall socket does not fit. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. The closest I could find was this, which. I'm a Very Insightful Person, I'm here to share knowledge. That would indicate the base station and the handsets are in communication with each other. Virgin Media Wall Socket. • Using your TV remote push the Input, AV or Source button. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Browse Virgin Media Virgin Media Community. . #12. Thanks The existing cables will be screw-on (11 mm spanner or pliers required). Once connected it directly to a hub, a little bit loose, but then interne. . Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. The wall box may be branded with the logos of an old cable TV company (not VM). Plugging your virgin media router into an extension lead is fine. Not all properties have a socket. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. • Connect the end of the 1. You can also add WiFi Max to our. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. VM BB TV Landline. First, turn your TV box off at the wall. All the wall sockets I can see are for BT. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Push the white cable with the black label into the Hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I am going to cancel. A photo would be helpful if possible. There are two outputs from here (the two connectors that are close together on the white box). If you are trying to do something else, please explain more. Tudor. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. QuickStart, set up and connections. The wall box may be branded with the logos of an old cable TV company (not VM). Hello, my isolator cable does not fit into the virgin media wall socket. Phone. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Or if the other end of the white cable is in a more useful. It has two outputs on the left of the wall box. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Best Regards, The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. There are two empty wall sockets but the cable doesn’t fit into either. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. 3 weeks ago. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Thanks for posting, welcome both to the community and also Virgin Media. . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. You will only have been sent a. • Scroll to the HDMI port you connected the cable to. on 12-09-2023 19:31. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. Red Light. Virgin Media Wall Socket. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. 95 – £ 59. I have received my quick start-up kit. Tudor. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Dave. When ordered it didn't say anything about needing a VM wall socket. Willferox, May 6, 2022 #1. Got my virgin media self install kit but I don't have a virgin socket. Would I be able. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Mark as New;We would like to show you a description here but the site won’t allow us. Make sure your TV is in standby mode. The problem is the Hub is in my Study and the - 4964746. 4. Phone. Your "loss of signal" point is a good one. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. to your Virgin Media socket. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). It can take 5 to 10 minutes to restart. 9. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNo wall socket to connect. . Picture above. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Check your DMs btw. Go to solution. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Plug into the wall socket. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. I have signed up as a new user for Virgin Fibre. Hello, I'm trying to set up my Virgin Media broadband. Reply. Broadband. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. we’ve just moved in to our new house. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Summary of Contents for Virgin Media Virgin TV V6. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. However, there is no Virgin Media Wall socket in my house. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. You'll need to check that your TV box is connected correctly. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. Everything is converted to specialised triple screened coaxial cable. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. The principle is exactly the same as every other modem. You can also check for a loose cable as not all properties have a socket. Plug into the Hub. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 9. Virgin Phone Switchover. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. If you can get Quickstart, you can choose one of two delivery options. . Image below of the Virgin Media PSU Plug that connects to the coax. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Most of our customers receive their bills via E-billing. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. SHARE. Follow these simple installation steps for your Virgin Media home phone set up. Go back to normal router mode as soon as the test is done. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. easy install. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 1. kirbyp4. • Check the connection is tightly connected, it will make a 'click' noise. Browse. which will give you a general idea of VM fixtures and fittings. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. TEL1 on the hub should take on your. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I also have this other dual cable going to the Smart Hub. The previous tenant had virgin - 4955543Re: Wall socket. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. I can only find the TV socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. Learn more. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. on 05-09-2023 20:36. I've got 2 wall sockets that I think are likely. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. 3 weeks ago. #2. Second, you'll likely need a manned installation for your VM services. Booking an engineer is easy with Virgin Media. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Virgin media wall socket in an unusable place. Just joined. Damaged Wall socket. Same thing happened, and on all the wall phone points. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. . I would love to help you get your service installed. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Typically the OMNI box containing the ONU stays put and coax cables are run to where ever you would prefer the Hub and / or TV equipment to be located in and around the home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. B&Q are running low on these however. Hi i have received my broadband package but i don't have virgin media socket in the wall. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. Virgin Media; My Virgin Media; Shop; Help;. 19 minutes ago. and view the images for a range of different wall box options. Browse Virgin Media Virgin Media. And on the back of the box. My Virgin Media App. 1. Virgin Media; My Virgin Media; Shop;. In any case, it doesn't work for the Virgin Media router, it seems to be using a different type of cable. - 52500241 ACCEPTED SOLUTION. The final config should be: DSL Wall socket -> DSL port on AX82U -> Ethernet cable to AX11000's 1GB port. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Tuning in. Tags VIRGIN Media wall socket internet , , , , Download: free Website: MyMiniFactory. Hi @bingoman000. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). I recently got Virgin broadband installed. Account - Cable. The wall box may be branded with the logos of an old cable TV company (not VM). I have only got one rectangular shaped white socket (Shown as below) but it seems old. Options. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. self install. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. TEL1 on the hub should take on your present phone number when. Old Virgin Media box and poor signal. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Which was great as that is in a better location than my master Socket was. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The Virgin wall sockets just have one connector at the bottom. Connect the Hub’s power cable with the blue tab. Account - Mobile. Options. Save £105. Getting Connected with Virgin Media is easy when you have a wall socket. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. We can certainly get an engineer visit booked for you to come and install things. Browse Virgin Media Virgin Media Community. It is likely you will be waiting a few days. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Thank you for your post and welcome to the community. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. If you had any further enthusiasm. Browse Virgin Media Virgin Media Community. on 03-08-2020 18:05. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. But the metal isolator box looks like it might be the wrong way around. Luckily, most newer computers have one already. The engineer might have been thinking of powerline networking adapters? It’s recommended that these are plugged directly into a wall socket rather than an extension lead, but plugging the actual VM router into an extension lead is fine. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. 0.