. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. End day it's virgin media's equipment. Up to 3 WiFi Pods if needed. SpeedVirgin media sent me a cheque when I didn’t return the router back. Any returns emails are automated and will contain any equipment that you have registered to. Manage Your. Virgin collected my equipment early last year. Options. . We would like to show you a description here but the site won’t allow us. So just wanted this on record. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. Frazerdog123. Turn on and get connected. 2. Account - Cable. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. Control your services . Networking and WiFi. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Please follow this link to create a new pre-paid label to return it to us. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. When referring to “agreement” we mean all of these things. The webpage usually list which items need returning, however it doesn't at present. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Y’all are right to be suspicious though!Scroll down and click on create new label. QuickStart, set up and connections. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. I am going to send you a private message. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Posted in QuickStart, set up and connections. Hi mikeratkins, thanks for posting and welcome to our community. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. I'm sorry to hear there is some confusion with your return kit. I terminated my Virgin Media service a few weeks ago. Phone. I have been sent a CollectPlus returns label but there is no CollectPlus facility in my town. Add Sky Cinema. The service start date was 28 January 2023. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). So you won’t need to hop around. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. Manage Your Account. 2 July 2015 at 2:05PM in Phones & TV. I've phoned VM today that after my broadband contract ends on Feb 3 that I won't be renewing. In the event you change service or close your account, it's important that you return any equipment to us. Virgin Media Verified account. Virgin Phone Switchover. Yet VM are now expecting Pod to be returned? thanksHello I have left Virgin Media and have been ask to return the Hub 3 which I have and will return but I have also been asked to return a - 5421522. Then I for some reason go. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. My Virgin Media App. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. |. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. @00johnjohn00 wrote:. Changes to Virgin Media prices 2023. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . They have just told me to take it to a recycling centre. See where this Helpful Answer was posted. We would like to show you a description here but the site won’t allow us. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. HD kit and some older 4K Ultra HD kit only supports older versions. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. However, despite my attempt to request for the return kit to be deli. 2 July 2015 at 2:05PM in Phones & TV. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. That’s why we have a dedicated team to help you with this and answer any other questions you might have. We would like to show you a description here but the site won’t allow us. And now I'm getting chased up. If you don't pay that bill then it's just like any other bill from any other company. The clerk will print the return label and process your return. Options. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. I'm sick of waiting for these to be collected and they are gathering dust. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. 2% on a yearly basis, driven by fixed and mobile service price rises. Select the correct HDMI input for your box. Now, the kit arrived but I have no subscription. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. No, you can keep using the same phone you’ve always used. For full instructions on how to return any of our kit, please see here and all instructions should be available there. We would like to show you a description here but the site won’t allow us. Simply ring our friendly customer service team. My Virgin Media app: Requires compatible Android 7. 34 and that this would be taken by direct debit. You’ll find some simple step-by-step instructions telling you how to set up each of your services. Then, drop it off at a Yodel store. The fee is dependent on the equipment that needs to be returned and can range from £50–£250. Yup this is another completely broken VM process. £8p/m extra or included with Gig1 or Volt. An Ethernet cable – The. My address is very simple to find so it is not a case of getting sent into the wrong post box either. Virgin Media Forums Agent Carley 0 Kudos Reply. virgin media equipment return anything extra to receive one. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. So why should I not recyle them instead ??? (not a serious question, but I am interes. Joining in. Sami93. Virgin Media Help - Get help, tips and advice to m. 0 once you have your Quickstart box. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Alternatively, visit virg. Virgin Mobile. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Choose your package. In addition i also emailed EquipmentReturns@virginmedia. 5. isn't big enough to take th. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. We would like to return it but we didn't a return box and now we are unsure what to do with it. hi. To return your equipment, simply click the link and follow the instructions. Account - Cable. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. the left and right are not communicating. From launch, all new customers taking one of Virgin Media’s TV and broadband bundles can expect to receive Virgin TV 360 as standard. Posted in Managing Your Account - Cable. Alternatively, contact CollectPlus for help sending your package. 35 minutes ago. Hi Kath, Thank you for your reply. Virgin Media;. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. Virgin Media Help - Get help, tips and advice to m. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media. Working hard to help connect the nation, shop our offers and order online. Networking and WiFi. The Stream remote. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. we cancel our virgin media account after 18 months as we did not have good broadband speeds. walthamyank. I'm sorry to hear about the issue with the returns kit 😞 If it makes it easier for you, you can print the return labels here and send it back to us. wrote: Hi Tom_W1, An update: I called again customer service and asked to speak to a manager. Account - Cable. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. phil55. . Or stream, control and manage. Further exclusions & legal stuff apply. In which terminal I have to put the silver cap. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Virgin Media;. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Virgin Media; My Virgin Media. I'm a moderator/staff could pick this up and follow up, that would be great. Now all a sudden at 03. Joining in. on 23-12-2021 17:18 sorry if in wrong place. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. . Virgin Phone Switchover. Hi Yicheng, Thanks for coming back to me on this one. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. . on 30-05-2023 22:29. Currently equipment returns have been paused due to lockdown. . I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. . I gave the guy everything including leads and he said he only needs the box and the remote. This includes: The Stream box. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Control your services . on 25-11-2022 12:11. When can I - 5311065. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Steveiow. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Options. thanks. SpeedWe would like to show you a description here but the site won’t allow us. 3 weeks ago. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Within that letter or email, we’ll also include information about any other changes we’re. Tuning in. returns. 00 am this morning I get a text and email asking me to please return unused equipment. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. couldn't see where best to post this. We would like to show you a description here but the site won’t allow us. Changes to Virgin Media prices 2023. Manage Your Account. in the box it gives. If a customer does not return their equipment within 14 days of their contract end date, they will be subject to a non-return fee. If you have recently joined us and have non-Virgin Media equipment* from a previous provider or older Virgin Media equipment and wish to send it to us for recycling. My VM account ended on 31st March. My Virgin Media App. The charging for unreturned kit is also automatic as far as I can make out so it may just be a matter of time before that kicks in unless VM forum team can get in there first. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. However, despite my attempt to request for the return kit to be deli. If we don’t get the requested kit back,. 554bn, inching up 0. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. SpeedWe would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Phone. on 05-03-2022 19:10. Once you’ve got all the bits and bobs in the right place, you can call our activation centre to activate your services on 0800 953 9500. Although this question has appeared before the answers vary and I need definitive advice. Available with M50 broadband or faster. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. away the old kit when they come round to do the upgrade. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. John-----I do not work for VM. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. 1. Could you give le and orientation?. Kit return 5 hours ago Have waited in all. New 4K Ultra HD kit uses HDCP 2. We would like to show you a description here but the site won’t allow us. In your Stream kit you’ll find everything you need to get the Stream box up and running. Problem: Returning Hub 4. Return Old Kit - Virgin Media Community - 5285247. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Equipment remains our property and we charge for anything unreturned. Within that letter or email, we’ll also include information about any other changes we’re. There was no label in the box but searches revealed that I could recycle via. Options. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting If we don't get the requested kit back, then we may charge to replace it. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Virgin Media want their box back - i dont have it. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Networking and WiFi. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. I have left virgin and been contacted to return my kit. Your experience matters. The first thing you notice is how small the Stream box is. Virgin Mobile. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. I can confirm that the information and link there is correct so feel free to print the label and post back to us using it. We would like to show you a description here but the site won’t allow us. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. That has been confirmed and was going to arrive in 3 working days. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. super hub. I guess the first lady I talked to misinterpreted it. Returning a V6 box. You can return our kit at no extra cost. Virgin Fibre Areas only. If you don't return it they have a right to charge you for it. Available with M50 broadband or faster. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Stay safe online. Sign in . No setup fee is available on all bundles, broadband & phone, and broadband only packages. We would like to show you a description here but the site won’t allow us. Returning kit. Here you’ll find all the help you need for Virgin Media related problems and issues. We would like to show you a description here but the site won’t allow us. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. 2 Kudos. Giving me a replacement hub and box, after being hounded for return of kit I don’t have and explai. Mobile. Returning a Stream Box. All our services will be set up so, once you’re in your. i. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). is legally binding, which means that we are making promises to each other about the . Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. 02. Tip Set up all of your kit within 12. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. We would like to show you a description here but the site won’t allow us. Just take it to a recycling centre, find your nearest. 2. richardsch. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Home Phone. We would like to show you a description here but the site won’t allow us. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. how to return your old kit. You’ll then be able to use your same old phone to make. If we decide to do this, we’ll let you know. I had previously informed a virgin staff member about this via webchat but I still keep. I can't see how to organise a collection from their website and the Post Office won't take it. We use Collect+ services for returning. on 11-02-2023 11:36. I am still with virgin media but under a new account. Options. e. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. . If you can set up using a Self-Install pack, but choose to use an engineer for. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Step by step guide to installing your Virgin Media broadband and Hub 3. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. The tracking on Yodel says its still en-route. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Am a little weary that if we recycle the kit that we might get billed for not returning it. Go to Virgin Media support. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Returning Virgin Media equipment. That’s because while you're with us, you rent your kit, rather than own it. The . Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. 0 Kudos Reply. Thank you in. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Solved: My VM account ended on 31st March. Virgin Media services are only available in eligible Virgin Media network areas. co/recycling for information on how to return or recycle old equipment,together with. Each return kit is associated with specific equipment. . In December, VM offered to upgrade to Hub 5, and I accepted it. Thanks,Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. SIM toolkit - Virgin Media Community - 5245119. . Forum; Apps. Alternatively, visit virg. Excludes broadband faults and broadband network outages. At least 30Mbps download speeds in every room or £100 one-off credit. It’s easy to Click & Collect your Virgin Media order with Yodel. they can only follow a scripts. QuickStart, set up and connections. on 07-12-2022 16:39.