; הזינו את פרטי הכרטיס. PlayStation®5 Digital Edition Console (model group - slim)* PlayStation®5 Console (model group - slim). Expand this section for further details. Based on the agreement and acknowledgment you make when you first purchase your subscription, you can cancel your purchase and request a refund within 14 days from the initial transaction date, even after you start using the subscription. com and sign in. On a PS5, go to Settings > Users and Accounts. I got my confirmation email within 24hrs. In some regions, you can select to refund the payment to your E pic Wallet. Credit or Debit Cards. Playstations “refund policy” is and has been horrible and needs a serious overhaul. Safety. There should be a link asking you to login in order to request a refund. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. 1) What is a pre-order? A “pre-order” allows you to place a reservation for a product prior to its scheduled release date. You have the right to withdraw from the service named below within 14 days without giving any reason. Choose Request a refund and then Refund Chatbot. Join the PlayStation Stars loyalty program and start earning points to exchange for exclusive PlayStation digital collectibles, PS Store credit and more. Check. Here is a way to refund Battlefield 2042 on PS5 or PS4: At the first step, you have to go to the PlayStation website and choose Support. PlayStation. Follow the on-screen instructions to complete the cancellation process. Hardware & Repairs. Yes, you can get a refund on your PS Plus membership as long as you purchased it within the past 14 days. Yes, you can refund a game on the PlayStation 4 if you downloaded it. That could make them more generous for MultiVersus refunds. Choose Request a refund and then Refund Chatbot. If you go to playstation dot com and then s. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. According to PlayStation's website, refund requests can take up to 72 hours to process, and the refund amount will typically be credited back to the original payment method used for the purchase. If you add an eligible payment method while shopping on PlayStation Store, the payment information will be saved to your account. Pre-Order NARUTO X BORUTO Ultimate Ninja STORM CONNECTIONS Ultimate Edition PS4 & PS5. My account got hacked on 02/27/2022 and a bunch of spurious transactions were made. 1. Expand this section for further details. Enter your PayPal information. However, if you consent to immediate delivery of the digital content (such as a digital collectible) or immediate supply of the service, we can. no legal right to a refund), your account will remain suspended until the debt is repaid. Enter your order number and the email address you used. 800. Go to direct. If you purchased an individual month-to-month subscription, you can request a refund within 14 days of payment. There other way is when the game has a general issue among all the owners of the title. Please be aware, any free trials will be included in the 14-day period. Purchases made through third-parties such as Amazon, Apple, Google, Nintendo, PlayStation, Xbox, or physical retail locations are subject to that retailer’s refund policy. PLAYSTATION DIRECT RETURNS AND REFUND POLICY This policy applies to purchases made from Sony Interactive Entertainment America Trading LLC (d/b/a. We will be removing the dedicated web form for Cyberpunk refund requests on 6/18/21. 99. There are two types of pre-order refund requests, depending on the date the content was pre-ordered. Fill out the refund request form with your contact information and the reason for the refund request. Epic Games refund policy: "Games and products are eligible for refund within 14 days of purchase. PSN Services include PlayStation Network, PlayStation Store, PlayStation Plus, PlayStation Video, PlayStation Direct, and those websites,. r/PS4. Pre-order purchases made more than 14 days before the release date; For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. PlayStation’s refund process is complex, involving multiple steps, and success isn’t guaranteed, making it one of the hardest platforms to get a refund on; Many digital storefronts provide users with the option to request a refund if they are dissatisfied with a game purchase. There are two types of pre-order refund requests, depending on the date the content was pre-ordered. You may wish to inquire with the retailer where you made the purchase. Purchases & PS Store. © 2023 Sony Interactive Entertainment LLCSelect PlayStation Store refunds. Cancel PlayStation Plus Subscription via PS5/PS4. PS4 console: redeem a voucher. An Austrian court has found that EA’s FIFA Ultimate Team. PS Plus is getting an underrated RPG cult classic this month. We cannot guarantee that the refund will be granted. See full list on howtogeek. 如需申請這類內容的退款，請聯絡我們。. Step 2: When you are asked “what are you contacting us about”, select Refunds, Vouchers and Payments. You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription. I've had the digital copy of Assassin's Creed Odyssey: Gold Edition for a while now. For instance, the UK has an email address and US/North America uses live chat. Pre-order purchases made more than 14 days before the release date; For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. Experience lightning fast loading with an ultra-high speed SSD, deeper immersion with support for haptic feedback, adaptive triggers and 3D Audio 1, and an all. Every PlayStation voucher code contains twelve digits. Pre-order purchases made more than 14 days before the release date; For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. This is the fastest method to refund a game on PS5. Remove all card and payment info from your account. Epic Games, the company responsible for Fortnite, agreed to pay $245 million to settle FTC allegations related to in-game purchases. Click “ Connect me to chat” to speak to an agent and explain your situation live. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. Vouchers & pre-orders. PS5 console: check transaction history. Having issues with system software? If you’re having issues with your console's system software, start in Safe Mode and update or reinstall the system. Go to Order Look Up and enter your order number, email address and billing phone number. PS5™console: link a PayPal account. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. , for PlayStation Now or PlayStation Plus) purchased from other retailers, or voucher codes for specific games. PST so you can speak directly to a representative. There are two types of pre-order refund requests, depending on the date the content was pre-ordered. Every PlayStation voucher code contains twelve digits. A PlayStation refund refers to the process of reimbursing customers for their purchases made on the PlayStation Store. But this type of refund is really hard to get. Select a transaction to view details. 99. Pre-Orders. Once signed into your account, go to your profile and view your transactions. This may show as two transactions in your account transaction history: a refund to your. Yes, you can generally refund digital games on the PlayStation 4. © 2023 Sony Interactive Entertainment LLCThe time it takes to receive a PlayStation refund varies depending on the payment method and the specific circumstances of the refund request. If you were signed in when you made your order you will need to be signed in to modify your shipping and payment information. Games. See more information about cancelling a pre-order here. You’ll have to answer some questions from a chatbot before connecting to a live agent. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. To request a refund, simply contact us. To exercise the right of withdrawal, you must inform us* of your decision to withdraw from this. Sony must face a mass lawsuit worth up to 6. IriePilipinas • 8 mo. Agree on this, you may also need to check if your region has some sort of refund form (make sure it's on playstation. There are limitations on when you can get a refund for certain payments. Service Cancellation Request. Subscriptions. The time it takes to receive a PlayStation refund varies depending on the payment method and the specific circumstances of the refund request. PlayStation refund support. It’s not a secret to anyone who’s tried to actively get a refund on a game they didn’t like because it wasn’t what was expected (IE Fallout 76 or No Mans Sky) or even people who have purchased poorly ported games (Like Marvels Ultimate. Try the PlayStation Repairs tool for connectivity troubleshooting. Click on the purchase to view the details. Having issues with system software? If you’re having issues with your console's system software, start in Safe Mode and update or reinstall the system. Here is how to try and get your money back: Launch the Steam client and go to the Help menu. Find information about extra 90 days warranty for your PS5, PS4 and PS Classic. The PlayStation Now voucher you redeem will provide you access to PlayStation Plus Deluxe for the length of time equivalent to the monetary value of your original voucher. If you're inquiring about a refund for a PS Store purchase, please review our Refund Request Guide for information on the PS Store Cancellation Policy and how to inquire about a refund. Find everything you need for help with PS Store and accessing Refunds support for PlayStation. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. com>. There are two types of pre-order refund requests, depending on the date the content was pre-ordered: A) Pre-order purchases more than 14 days before the release date. Take note of the Support ID you receive. $39. $129. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. 1. I went to the PS Mena website and submitted a refund request (a form) and got an Email confirmation with a ticket number. Method 1: ‘Request Refund’ Button. Sony’s move comes just days after Cyberpunk 2077 developer CD Projekt Red said people unsatisfied with their purchase on the PS4 or Xbox One should request a refund. krepts33 • 5 mo. The process is simple, but the policy is stricter than. straight away he requested a refund and is awaiting a response I am just wondering if he is able to get a refund because i feel really bad for him spending around £20. PayPal refunds will usually take 3-5 working days. panosk1304 • 2 yr. r/PlayStationPlus. PlayStation refund policy and rules . Step. Also, according to PlayStation Store, your digital content may be eligible for a refund within 14 days from the date of purchase. Games. I recently had an unauthorized purchase on my PlayStation account. Nintendo refund support. Need to arrange a PlayStation repair?. Para ver todos os termos e condições, acesse a política de cancelamento da PlayStation Store. Except as stated in the Refund Policy, or otherwise required by law, all purchases made from PlayStation Direct are final and non-refundable. Pre-Order FINAL FANTASY VII REMAKE & REBIRTH Twin Pack. Follow the on-screen instructions to print the return label. Free trial periods are in the 14-day refund window. Browse PS5 and PS4 consoles, accessories, and games. 4TB WD BLACK™ SN850P NVMe™ SSD for PS5™ consoles. Purchases & PS Store. Select Cancel Subscription next to PlayStation Plus. . Differently than many other services, to ask for a refund on the PlayStation Network, you need to enter in contact with the store’s support directly, by chatting with a Support bot. As all troubleshooting has been exhausted, I can confirm that I've provided a refund for the purchase price £80. demonsta500. . It connects you with other players and provides access to a range of services. Tiered Services. PlayStation Plus Premium is an ongoing subscription with a recurring fee of 159. 99 back to your payment method. ) Non-refundable. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the. Safety. How to change a PlayStation Plus membership plan on a web browser. Select Subscription from the menu on the left of the screen. Your right to cancel and receive a refund depends on the type of product you have purchased from PlayStation™Store: Games, game add-ons, in-game consumables and season passes; Pre-Orders; Promotional Bundles such as “3 for 2” Subscription Services; Wallet top ups; Change of Online ID; Purchases made outside of PlayStation™Store;. Ooo man. Select Cancel Subscription next to the subscription you would like to cancel. PS Store & Refunds. Select an account and choose a date range. Change Email Address. Each account is eligible for a refund for PlayStation®Plus once. Keep in mind that you're not guaranteed a refund even if you do meet the criteria. How to pre-order from direct. If you've paid for pre-ordered content on PlayStation Store but have changed your mind about the purchase, you can request a refund. When possible, refunds will be issued to the payment method used to make the purchase. Important notices. How to request a refund from PlayStation Store. Having your date of birth, the email address in which you made the purchase, your PSN ID, and the full name of the item you are refunding will expedite the process. You may request a refund up to 14 days after the date of purchase. Pre-order purchases made more than 14 days before the release date; For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. You can also setup the request via the FedEx. Click on Submit. Pre-Order FINAL FANTASY VII REBIRTH Digital Deluxe Edition. You may cancel a pre-order at any time before the release date and receive a refund. Step. PROMOTIONAL OFFERS We may conduct promotions that offer discounts when you purchase certain items or purchase multiple qualifying items. "Your 12-month membership subscription will renew automatically and $59. How to request a Refund. Add it to your cart and complete the purchase. See more information about cancelling a pre-order here. This may show as two transactions in your account transaction history: a refund to your. Although the exact time varies depending on the method of payment used and the policies of the payment provider, it will generally take no more than 10 business days to receive a refund on a PlayStation purchase. The Support Bot will ask you if you are the owner of the account for the Playstation Network that was charged. Entre em contato com o suporte do PlayStation. • 4 yr. This means you can return your purchase for a refund as long as it’s in its original condition. $109. 23 hours ago · UK's Competition Appeal Tribunal has ruled the class action lawsuit can go ahead. • 1 yr. Did anyone actually have to wait 2 billing cycles for a refund? (US) So I just did a refund on some delayed pre orders. Step 4: Navigate to Subscriptions and select PlayStation Plus. On PlayStation App select Game Library > Purchased. Store & Refunds. Yesterday while looking at the store I got curious as to what the ultimate edition of the game included and looked around, not realizing I had added the ultimate edition of the game to my cart. After purchasing a subscription through PlayStation Store, you have 14 days to request a refund. Hardware. Please be aware, any free trials will be included in the 14-day period. All I did was go to their website and clicked on contact support. Head to the PlayStation Support Page. Just got charged for a year of PS Plus, despite never having auto-renewal turned on. Pre-order purchases made more than 14 days before the release date; For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. By following these simple steps, you'll be able to request a PlayStation refund. After placing your order, you will receive an e-mail confirmation containing an order reference number. yeah i saw that but the redirection you get after that point is just to a blue page saying unable to connect please go to support. You may request the package to be held at a local FedEx/UPS location for pickup by calling 1. Sign in to PlayStation™Store by selecting Sign In from the top of the screen. 3th day without acces with this 300201 can we have a refund ? Or make any commercial move ? 100€. Ensure that the code is still valid. If you’re excited about an upcoming title, you can pre-order on PlayStation Store and set up automatic downloads so that the content will start downloading as soon as it’s available. DualSense Edge™ wireless controller. *This is not possible for the following payment methods:. Go to PlayStation's Refund Page and click Refund Chatbot. Refunds – in limited capacity – are now allowed on the PlayStation Store, and Sony has given the full lowdown on how the process works. My son spent around 200$ on v-bucks by getting in to my ps account without my knowledge. There are two types of pre-order refund requests, depending on the date the content was pre-ordered. Save 10%. . PS Store & Refunds. PlayStation Support Page. PlayStation Plus Essential is an ongoing subscription with a recurring fee of 79. How to Get a Refund for Modern Warfare on Your PlayStation 4? For all console gamers, PlayStation 4 is one of the most popular choices. You will immediately learn if your. They're suffering constant hacks and getting customer info stolen. Select your PlayStation Plus subscription and select Change Plan. Please be aware, any free trials will be included in the 14-day period. Step 1: Access your Purchase History: Log into your Playstation account and navigate to your account settings. 99. so what the entire policy states that you can request a refund whenever between when you purchase the game till the release day of the game (for such instance the dev abandons the game) as well as an extra 14 days after the release window, at which. You cannot expect to play with it for 2 weeks. לאחר רכישת סוג תוכן שכזה באמצעות PlayStation Store, עומדים לרשותכם 14 יום מיום הרכישה בהם תוכלו לבקש החזר כספי. I had a similar experience. Refunding a Game that was Never Downloaded. After years of anticipation, the release of Cyberpunk 2077 has been soured by bugs ranging. ดูว่าคุณมีสิทธิ์ขอคืนเงินจาก PlayStation Store หรือไม่ และวิธีการขอคืนเงินจากการซื้อบน PlayStation™Store ที่ประกอบด้วยเกม, DLC, การสั่งซื้อล่วงหน้า และการสมัคร. Subscriptions. PlayStation Support Page. Every PlayStation voucher code contains twelve digits. 对 PlayStation Store 上的购物申请退款. I couldn't find any way to receive my refund on the Playstation. Discover. PS5 Digital Edition. On the next page, select PS Store & Refunds from among a few options. Please see the PlayStation Store Cancellation Policy for more information. Pre-order purchases made more than 14 days before the release date; For this type of pre-order purchase, you can request a refund at any time up until the release date of the content. Only downside to it is I’m pretty sure you only get like a single refund per account, but I have no idea if it’s actually an official thing even though it seems to be the common belief. The refund will be reduced pro-rata for the period during which you used it. December 10, 2020 (PlayStation 4, Xbox One, Stadia, PC), February 15, 2022 (PlayStation 5, Xbox Series X/S) Purchase. If you purchased an item with a. Need to arrange a PlayStation repair?. PlayStation Subscription Refund Policy. You can cancel your purchase of a subscription service and request a refund within 14 days from the initial transaction date, even after you start using the subscription. Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. In some cases, this includes email, if it's offered at that support center. $99. $ 349 . Your package may be shipped using either FedEx or UPS. This information is necessary to verify your. PS5™console: auto-download a pre-order. Read the store description carefully to check that you have the right edition, and for any requirements such as platform or PlayStation®Plus subscription. The largest PlayStation 4 community on the internet. Go to the PlayStation website’s dedicated page. PlayStation Store refunds can be issued for pre-ordered content, as long as the request is made before the release date, or within 14 days of purchase, and the content has not started to download or stream. You cannot cancel or obtain a refund for your purchase of a change of online ID. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the pre-order, provided that you have not started. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. Hardware & Repairs. Please be aware, any free trials will be included in the 14-day period. Purchases & PS Store. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the pre-order, provided that you have not started. Promotional Bundles such as “3 for 2”. There are two types of pre-order refund requests, depending on the date the content was pre-ordered. Select Cyberpunk 2077 and an option to request a refund should pop up. (Note: depending on your payment method or financial institution, it could take longer for the refund to show up on your account. But lo and behold! That doesn’t apply to automatic renewals apparently. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. Change or Recover Password. Select Subscription from the menu on the left of the screen. Purchases outside of the PlayStation Store (Gift Cards, Vouchers, Code Cards, etc. You can cancel your purchase of a subscription service and request a refund to your PSN Wallet within 14 days from the initial transaction date, even after you start using the subscription. There are two types of pre-order refund requests, depending on the date the content was pre-ordered. In one transaction, two separate items were purchased. If you are a Sony PlayStation UK console owner and between 19 August 2016 to 19 August 2022 and have purchased digital PlayStation games or made in-game purchases via the PlayStation Store, you could be part of this claim (please see our FAQs for more information) and may be eligible for compensation at a later date. m. Pre-Order Avatar: Frontiers of Pandora™ Gold Edition. 3. Step 3: Select the item you want to refund, such as Requesting a Refund, Cancelling a Subscription, etc. PSN SERVICES AND THIRD-PARTY SERVICES ON PSN; 2. If you've paid for pre-ordered content on PlayStation Store but have changed your mind about the purchase, you can request a refund. PayPal. 2. I don't remember waiting too long for the refund because knowing me I probably would have mentioned that. Refund a PS4 or PS5 Game Through Sony's Website. I called Sony and explained straight up asked if I could have a refund. All depends on your bank. Please be aware, any free trials will be included in the 14-day period. For most refunds, you will receive an email confirmation once the refund has been completed. ago. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. About the Settlement. 2. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. Learn how to get your money back on PS5 games purchased digitally from the PlayStation Store, if you meet the criteria for a refund. 99. Some codes have an expiry date listed on the voucher. Refund Method. 只要原本的付款方式. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc. Pre-Orders. Three PlayStation Store content types are eligible for refunds: games and add-ons, subscriptions, and pre-orders. PS5 PS4. Here is how to refund a game on PS4 & PS5: First, go to the official Refund Request page on PlayStation either on your PC or mobile. If you’re super weirded out by it, you could just call the credit card company anonymously and tell them you accidentally used this persons card. 聯絡 PlayStation 服務中心. You may cancel a pre-order at any time before the release date and receive a refund. We provide one year warranty from the date of purchase. One was a game I wanted and another was a game that I’m assuming someone using the console had put in the cart. $99. Sign in to Account Management. Do you want to know how to get a refund from the Playstation Store on the PS4 or PS5? In this video, I show you how to get a full refund from the Playstation. After purchasing a subscription to PlayStation™Plus, PlayStation™Now or Spotify® Premium service you have 14 days to request a refund to your wallet on PlayStation™Network. If you're ready to start the process, then you'll have to take the following steps: Contact PlayStation Support. Support is open from Sunday to Saturday, 8:00 am to 8:00 pm PT. And since you can’t really resell a digital item and it’s more like a ticket already sold there is no return. PlayStation®Plus is a paid subscription service from PlayStation which gives players access to games, online multiplayer, and exclusive content. Please see the PlayStation Store Cancellation Policy for more information. Learn how to get your money back on PS5 games purchased digitally from the PlayStation Store, if you meet the criteria for a refund. 99. I talked to the bank after this and they said this is a crazy amount of time to wait for a refund as that could be between 30 and 60 days, so I was wondering if anyone else had an experience with receiving a refund and if they know how long it should be until I have my money back again? Thank you!! 1. Yes, you can cancel your PlayStation Now account and receive a refund. If you add a payment method while shopping on PlayStation Store, the payment information will be saved to your account. The refund may be reduced pro-rata to reflect the use you have had of the service. Anyways, I wasn’t able to decline the purchase but I was able to. 99. Your right to cancel and receive a refund depends on the type of product you have purchased from PlayStation™Store: Games, game add-ons, in-game consumables and season passes; Pre-Orders; Promotional Bundles such as “3 for 2” Subscription Services; Wallet top ups; Change of Online ID; Purchases made outside of PlayStation™Store;. March 5, 2023 · 1 min read. Please allow at least 7 business days after your refund status changes from “Return Initiated” to “Return Accepted” for your refund to be credited to your original payment method. FAQ & Support. If your refund is approved, you’ll receive the money back to your original payment method within 2-10. To request a refund, you will need to contact. Pre-Orders. 3 billion pounds ($7. Finally. Apr 26, 2021. $ 199 . I worked for PlayStation consumer support 6 years ago, so some things may have changed in that timeframe. Got transferred to a higher up asked again. Although Sony makes it difficult to refund digital PS5 games. Then, click on “ Contact PlayStation Support ”. Uns ist bewusst, dass eine Rückgabe. Once the cancellation is complete, you will be prompted to submit a refund request. Buying a game, a bit of downloadable content, a movie, or any number of other digital items from the PlayStation Store doesn't have to be an irreversible choice - Sony does have a refund system in. PlayStation App: redeem a voucher. 7. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Your right to cancel and receive a refund depends on the type of product you have purchased from PlayStation™Store: Games, game add-ons, in-game consumables and season passes; Pre-Orders; Promotional Bundles such as “3 for 2” Subscription Services; Wallet top ups; Change of Online ID; Purchases made outside of PlayStation™Store;. Answer the questions to specify what you want to refund and why. If you purchased your pre-order within 14 days of the release date and the release date has passed, you can still change your mind and request a refund up to 14 days after payment was taken for the. Sony have a clear refund policy in that if you haven't downloaded or streamed content within 14 days of purchase you are able to refund it. Step. Unless required by local law, or if you talk to a generous customer support agent, you won't get a refund for your PlayStation Plus subscription if you forget to cancel. Enter your payment information. PlayStation Plus has 3 subscription membership plans to choose from. From the Order Details page: Click on the cancel order button. Upon reviewing my credit card statement, it turns out he had made $400 worth of purchases of the same item a few days before. Refunds. Here’s how to load your PSN wallet through each method: 1. For example, if a player buys a PlayStation Plus 12-Month Membership and requests a refund seven days after the purchase date, the refund amount may be reduced to reflect any use of the subscription, such as playing online, downloading monthly games, using cloud storage etc.