The box does however have a hole in the bottom, through which i could see some. TV. He spent time looking around outside and said he needed to speak to his - 5200239. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. The top “capped” one is marked FM & has been disused since cable went digital. on 06-03-2023 09:36. Tried looking but can't see a way to book an engineer for this? Thanks. FAQ Sign in. 2020 = £1,191,76. There will be two distinct input lines coming from each end of the socket. Koda. Hi there , welcome to our forum and thanks for your post. - 5156068. Options. Objects can block and slow WiFi. The isolator has a terminator cap (marked below) fitted to the open end. The RJ11 sockets will be redundant. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. But I have no Virgin Media Wall socket - 4942192 - 2. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. As you can see in the photos, the phone point is far. If you're happy with this and for the charge we can make the arrangements for you 🙂. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. VM don't use fibre inside the property. Constant High Packet loss and broadband timeout. 1. No TV. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). just moved in, can see the brown cable coming in from outside but there's no VM. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Can I arrange an engineer asap? 0 Kudos Reply. QuickStart, set up and connections. Volt. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi all, when I signed up for Virgin Media, it said the service was available at my house. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. If you're happy for us to get this booked. . Aug 8, 2019. Tudor. on 03-08-2020 18:05. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. But I have no Virgin Media Wall socket in my - 5169521. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Went outside and there appears to be nothing on the other side (maybe removed). Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. I'm at the stage where I need to plug the -. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. V6. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. My VM Router is is my office adjacent to hall. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. We have a virgin media wall socket with an ethernet port in the wall but no round cable. New to the UK and just moved into our first home here. At least spell your title correctly jeezus . The only things visible inside the house are: a openreach Master socket 5. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Options. These enter my house via an air brick/vent very close to. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Tudor. Broadband. 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Could a VM engineer be boo. Account - Mobile. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. A Virgin Media wall socket is simply a point of entry into your home. TiVo. -a power cable for the hub's adapter. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The metal box in photo 3 looks like a likely contender. . The box does however have a hole in the bottom, through which i could see some. There should be a wall mounted box somewhere inside that has an F socket on it. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Networking and WiFi. Phone. Hi I have just moved home and have the quick start broadband, we have no wall socket available. but only the green light keep flashing. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. I was told when purchasing the broadband package that fi. I recently got Virgin broadband installed. Speed. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketI had an engineer visit because I have no Virgin wall socket. Home Phone. Past occupiers of your property may have removed. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. TV. Some of the cables hanging out the wall were cut off after the house improvements. Hi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Options. Options. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I have also checked outside and there is no box either on my property or on my boundary wall. YNAB enthusiast and extreme coupon-er. These are usually provisioned from an equipment cupboard outside the flats. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin Mobile. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. If it is a loose cable only, you will need one of these to connect the Quickstart cable. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Networking and WiFi. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. There were many cable companies that originally built the networks in the early 1990s. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. cable. on 03-08-2020 18:05. Joining in. Connect the Hub’s power cable with the blue tab. . Gaming Support. Speed. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Speed. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. But I have no Virgin Media Wall - 5216419. SpeedI sign up for vm broadband and I was offered self instalation kit . Networking and WiFi. In response to Jonny-M. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. No virgin media wall socket. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. I've also got an old NTL phone socket so. (My photo is too big for - 5104888Then plug the adaptor into the wall socket. All the wall sockets I can see are for BT. You can book a technician either by phoning customer support, or waiting for staff to reply here. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I just found a box in the closet which has a cable indicated as CABELCON 4. I have only got one rectangular shaped white socket. 0 Kudos. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. You need to go outside and locate the brown or grey omnibox on the wall. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Many thanks Krysia - 4353656 - 2. Absolutely not. Virgin Media Community; Broadband; QuickStart, set up and connections; Not have wall socket; Options. Don’t plug the power cable into a plug socket yet. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. Networking and WiFi. The cable could be hidden within, or behind, furniture. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. I am so sorry to hear that you seem to be missing a wall socket in the home. Dave. 0 Kudos. I cannot find a Virgin wall socket within my flat. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. . Broadband. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. My understanding is you can only get the quick start kit if the house has had VM in the past. I called Virgin and used the automated option to request they send a signal to activate, which should have happened automatically. We have tried plugging it into the only box we found it would fit but no luck. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Re: No wall socket. 168. Can someone come and set it up? 0 Kudos Reply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No wall socket. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Email. It's important not to use an extension lead. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. Could an engineer be arranged to install please as my account is due to go live today. Or if the other end of the white cable is in a more useful. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. I wanted to check with people on here before trying to get an engineer in, just. Try the automated service status number 0800 561 0061 to check for any faults in your area. Browse Virgin Media Virgin Media Community. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 0 Kudos Reply. Virgin Media Wall Socket. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. Hello VLNeedham. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Options. 0 Kudos. Restart your equipment. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. 0. I just got Virgin Media kit and read all information carefully and checked - 5200805. Sometimes there is no wall box, just a trailing cable. 9. . There are 10 types of people: those. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. if you have traced that cable end to a roof top aerial then it would seem whoever intsalled that used the hole that VM had used to pass their cable through after removing it - but thats an F type connector and i did not think that was used for aerial connectors so maybe something is pushed inside th. Both your fibre cable and Wi-Fi router will be plugged into this. Rob. Home Phone. Networking and WiFi. Gaming Support. on 10-02-2022 17:26. Account - Cable. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. . The first thing is to start making alternative arrangements for your internet connectivity. Also tried the Ethernet, not. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Stream from Virgin Media. Get the Hub ready by connecting the wires. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. The answer is yes. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. The hub works fine, but it has no internet connection. I don't have a virgin media wall socket and this is stressing me out. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Chatter and natter. QuickStart, set up and connections. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. on 04-02-2023 11:17. 18-02-2023 10:23 - edited 18-02-2023 10:33. . Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Ordered VM broadband and was recommended by the website to select the self quick install option. Options. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. VM BB TV Landline. Broadband. No virgin media wall socket. Can anyone advise on this issue, or I think that should be set up by an engineer from VM right? How long will the QuickStart installation take me? WiFi Hub - 30 mins. Stream from Virgin Media. Please support me in this regard. Email. Hi there @vmcusto1, welcome to our forum and thanks for your post. Connect the Hub’s power cable with the blue tab. TV. Got my virgin media self install kit but I don't have a virgin socket. I was told when purchasing the broadband package that fibre was available. Browse Virgin Media Virgin Media Community. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. virgin media internal wall box. Re: No wall socket. All. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. QuickStart, set up and connections. #1 I recently got Virgin broadband installed. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). @robbo321 wrote:. Now to my Issue: I opted for the self-installation ki. Call the pre-installation and delivery team on 0800 052 1734. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Tudor. Phone. I set up the hub using the Telewest socket. Can I have. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I don't have a Virgin wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi, Iv just received my new broadband. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. QuickStart, set up and connections. Ordered VM broadband and was recommended by the website to select the self quick install option. Just joined. I would love to help you get your service installed. Need wall socket moved in QuickStart, set up and connections Wednesday; Home router in Networking and WiFi 3 weeks ago; Move wall socket box in QuickStart, set up and connections 4 weeks ago; Internet keeps disconnecting, please help. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Package arrive today and realized I don't have a VM wall socket to. First picture is telephone socket which is now not used. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. #2. The box and cables may have been removed by the previous occupiers. Subscribe to RSS Feed; Mark Topic. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. We would like this to be re-located please into our living room on ground floor. The cables from the external box lead to a Bt open reach socket and a blank socket. VM BB TV Landline. Joining in Options. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. V6. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. TV on the go. i opted for the self install, however on inspection we - 5180915. QuickStart, set up and connections. signed up and was given the option of self installation. Browse Virgin Media Virgin Media Community. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. QuickStart, set up and connections. You can also check for a loose cable as not all properties have a socket. Subscribe to RSS Feed; Mark Topic as New;. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I have also checked outside and there is no box either on my property or on m. AnthonyRaw1986. No wall socket to connect. on 07-09-2022 19:28. If you look into the back of your Hub, you'll see a port. If an engineer is offered - accept that. Is there likey to be any problem with this, such as degraded of weaker. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. V6. But there are 2 wires leading which can be plugged in the hub. Networking and WiFi. However the wall socket doesn’t have the correct connection for the cable with the hub. Home Phone. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The installation should take around an hour. QuickStart, set up and connections. Email. Hello Virgin Media, we moved into a new house. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. See where this Helpful Answer was posted. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. TV on the go. Hi!!!? I moved into this house and there is no socket in the wall because this house has been completely remodeled. Virgin TV 360. Signals from baby monitors, fish tanks and cordless. Tuning in. Sometimes there is no wall box, just a trailing cable. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. But I have no Virgin Media Wall socket in my house. Whichever is the most suitable. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Options. Has anyone had the same problem?Plug the cables into the Hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Ju. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Some new sockets may look like one of the below. Browse Virgin Media Virgin Media Community. You can also check for a loose cable as not all properties have a socket. I was happy and my kids - 5159551Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket; Options. . I have received my quick start-up kit. Reply. Cihank617. I've looked for an external box but cannot. Community; Volt. Ordered VM broadband and was recommended by the website to select the self quick install option. log into hub3 - 192. No Virgin wall socket. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Can anyone please help me. Email. The cable in the second picture is the one you need to connect too. However, I do not have any of the specified wall sockets available. 150 from a. Sorry to hear you don't have a VM wall socket. Options. Gaming Support. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. It has two outputs on the left of the wall box. 2. Sometimes there is no wall box, just a trailing cable. Volt. What to expect with broadband. QuickStart, set up and connections.