Hello, We recently moved into a house which has this box connected to the router. However, there is no Virgin Media Wall socket in my house. Please ONLY use the power adapter provided. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. Account - Cable. I am going to cancel. My Virgin Media App. They will run the cable underground. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Should’ve checked this before I ordered. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. See below for suggestions to the regular 'missing socket' questions which are posted on here. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We would like to show you a description here but the site won’t allow us. But I have no Virgin Media Wall socket in my house. How can I speak to someone about getting one installed. Options. Hi, I have ordered a self installation kit for broadband and landline. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. So yes, following many takeovers, this is now your Virgin Media connection. However the wall. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Account - Cable. If I couldn't get the proper wall socket, the internet is not going to be set up su. Don’t plug the power cable into a plug socket yet. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Price adjustment. 19 minutes ago. What confuses some people is the push-on connector provided. Please keep an eye out for an envelope at the top right corner of your Forum page. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Both your fibre cable and Wi-Fi router will be plugged into this. Check service status. Part of the Pro Signal range of modular wallplates; standard USB connection module with flylead. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. called the delivery team and they managed to book a technician for me. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. No setup fee is available on all bundles, broadband & phone, and broadband only packages. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Praying the white is the virgin one. Second, you'll likely need a manned installation for your VM services. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Switch off your old boxRe: No wall socket. on 05-04-2023 09:20. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. in Networking and WiFi Sunday; No Virgin Media Wall socket . 2 1. Virgin Media; My Virgin Media; Shop;. Thank you for your post and welcome to the community. Had arranged self-install as per suggestion from VM. Plus, again optionally, a cable will be run to a phone socket for the phone service. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Broadband and phone deals. Browse Virgin Media Virgin Media Community. Jan 14, 2022. I will be able to assist you in getting this sorted out. on 03-08-2020 18:05. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. The first thing is to start making alternative arrangements for your internet connectivity. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Plug into the Hub. cable from wall. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it is. VoIP stands for Voice over Internet Protocol. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. You’ll then be able to use your same old phone to make. Or you may be quicker than average! You won’t be involved the whole time. I’ve got a broadband box to set up but no virgin media master socket ! I need to book an engineer to install one - 5446411. We have tried plugging it into the only box we found it would fit but no luck. cable from wall. Hello, I just got my virginmedia broadband setup delivered. The box and cables may have been removed by the previous occupiers. Following the installation and verification of its functionality, you can browse the web or. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. . Tudor. Connect the cable adaptor to the black banded end of the 3m isolator cable. on 15-02-2022 10:03. Thank you for the tel no. I'm a Very Insightful Person, I'm here to share knowledge. The cable going in will be a double. I'm very sorry to hear about the non wall socket. Turn on your TV and get connected. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. This box is identical in make and size. Sorry to hear your self-installation was unsuccessful because you do not have a VM socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. The box and cables may have been removed by the previous occupiers. The Virgin wall sockets just have one connector at the bottom. . I don't longer work there. Options. Virgin Media; My Virgin Media; Shop;. 95 when taken with an 18-month contract on the line rental, which costs from £17. Push the white cable with the black label into the Hub. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. The wall box may be branded with the logos of an old cable TV company (not VM). #1. This promotion means you won’t pay the usual setup fee of £35. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin media wall socket for broadband is not what js shown on the installation guide. Can I have engineer visit and setup it? Thanks. provided, I shall give them a call tomorrow. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. I have only got one rectangular shaped white socket. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Manage Your Account. The cable will be going underneath the flooring and amy thinking to have a wall socket like this: Double Flush Mounting F Type Outlet : Aerial Wall. RedTomato said: I removed my Virgin cable about a month ago. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). All. Browse Virgin Media Virgin Media Community. Various cable mediums are used in modern systems to transmit data. Following the installation and verification of its functionality, you can browse the web or. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. #1. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. on 21-02-2023 19:59. Firmly push the end of the. Networking and WiFi. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Suitable for a range of multimedia installations. No, you can keep using the same phone you’ve always used. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Manage Your Account. Can I have engineer visit and setup it? Thanks. Need wall socket. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Got my virgin media self install kit but I don't have a virgin socket. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Back a step. O have just had the 1g, 5x hub installed. Explain what needs to be done and book an engineer visit. Call the pre-installation and delivery team on 0800 052 1734. QuickStart self-install pack delivery delayed by over 1 month. However, since theres no virgin media socket is it possible if someone who works at v. The cable on the right looks like is for a Freeview TV antenna. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. But I have no Virgin Media Wall - 5216419. If you do have a socket you can post a photo here. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t plug the power cable into a plug socket yet. If you're happy with this and for the charge we can make the arrangements for you 🙂. Business, Economics, and Finance. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. The problem is the Hub is in my Study and the - 4964746. Socket should be on the underside. I make the order with Quick Install, but I don’t have any wall socket in my house. Socket should be on the underside. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. Phone line - 5 mins. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . We have the quickstart pack but sadly cannot get broadband set up and working. 2 weeks ago - last edited 2 weeks ago. Take the red-banded end of the isolator cable,. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Tudor. 1. I can’t take it off by myself so I called 0800 953 9500. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Options. Or wait here a day or two for a VM Mod to pick this up. The cable line runs into the house to the socket but the router cable make end is - 5038783Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. My Virgin Media App. Turn on and start the hub. You need something called a barrel to connect the two. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Back a step. into the Virgin Media socket on your wall. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Direct Save Telecom offer new phone line installations for £39. I was told when purchasing the broadband package that fi. I don't have a virgin media wall socket and this is stressing me out. 12. . Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. I've tried looking but can't see a way to book an engineer for this? Thank you. I recently got Virgin broadband installed. . Joining in Options. It seems that I need an electrian to install a wall. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Turn on and start the hub. Can anyone tell me what the case is called, confirm its needed and. . When you place your order, we'll let you know. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. Wall socket connection Hi There,Am engineer came to connect my broadband but he didn’t install a Virgin wall socket box, there was an old box but was damaged by previous owner, but the engineer didn’t replace the socket and i paid for installation is. Bits and bytes. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switching from Virgin? If you're switching from Virgin. Options. Manage Your Account. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopAbout Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. on 31-12-2021 10:47. Whichever is the most suitable. Local. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. You may still need to pay an activation fee, but some deals will offer activation for free. Speedvirgin media internal wall box. Back a step. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Push the white cable with the black label into the Hub. My Virgin Media App. Push the red label end of the white cable, into the wall socket. Hi @bingoman000. on 21-03-2023 18:43. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. 4 weeks ago. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So, a 50 minute broadband, TV and phone. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Fibre Broadband. Sign in;. The coax cable from the study can be used for the other 360 box in the kitchen. The wall socket has a thick plug bit. 23/04/17 - 06:45 #6. If an engineer is offered - accept that. But I have no Virgin Media Wall socket in my - 5383603. On your installation day, your engineer will arrive in a. In response to Llfamily. I have also checked outside and there is no box either on my property or on my boundary wall. I don't longer work there. Stay safe online. If no joy, try the pre-install team - 0800 0521734. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Networking and WiFi. on 08-01-2023 20:46. The top “capped” one is marked FM & has been disused since cable went digital. Web it will be a dual cable drop brought from the street to the outside of your property. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. If there’s already a cable plugged into your Virgin. I don't have a virgin media wall socket and this is stressing me out. These enter my house via an air brick/vent very close to. Browse Virgin Media Virgin Media Community. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I have signed up as a new user for Virgin Fibre. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I recently got Virgin broadband installed. See where this Helpful Answer was posted. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 1. Tuning in. 0 Kudos. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. pdf (virginmedia. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Even after scraping the connection might not be a very good one. Explain what needs to be done and book an engineer visit. QuickStart, set up and connections. In response to Jonny-M. Follow these simple installation steps for your Virgin Media home phone set up. SpeedWe would like to show you a description here but the site won’t allow us. 95. No virgin media wall socket. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. You can also check for a loose cable as not all properties have a socket. I am so sorry to hear that you seem to be missing a wall socket in the home. Pop the power cable into a nearby plug socket, and turn it on. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. Dan Howdle | April 3rd, 2023 So you've decided to join Virgin Media, or you're included the. It should be free of charge. But i couldnt find the socket that could fit. Installing and configuring your kitSame thing happened, and on all the wall phone points. I am going to cancel. Trouble shooter. (I did this video to help/guide new engineer as I did not find any for my self when I started. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. The agent said I’ll need an eng. Set up all of your kit within 12Please there is no virgin media wall socket and I don't know how to go about the installation. Virgin Media; My Virgin Media; Shop;. All Rights ReservedNo setup fee. Pop the power cable into a nearby plug socket, and turn it on. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Browse Virgin Media Virgin Media. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Account - Cable. When I proceeded to set up my Hub 3 I quickly realised that. The cable in the second picture is the one you need to connect too. I’ve ordered a broadband only package and it said I was applicable for a self install kit. on 17-12-2022 10:39. 100. If you. But I. Explain what needs to be done and book an engineer - 5321715. Please there is no virgin media wall socket and I don't know how to go about the installation. Explain what needs to be done and book an engineer visit. If no. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. to your Virgin Media socket. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hello VLNeedham. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. I have been given other details for the account such as the account number/area code and. I would love to help you get your service installed. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Internet. But I don't think I have any Virgin Media Wall sockets in my house. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Virgin cables must only be provided by isolated sockets provided by Virgin Media. - 5250024 It has two outputs on the left of the wall box. PRO SIGNAL. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Plug the cables into the Hub. My issue is the small wire is attached to the fibre and held there wit. on 12-01-2023 10:45. . We would like to show you a description here but the site won’t allow us. See where this Helpful. Push the white cable with the black label into the Hub. Everything you need is posted to you. on 03-12-2022 10:11. 1. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. James-30 wrote: ». It also protects the network from 240 volts being fed to it by faulty TVs in your home. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. Call the pre-installation and delivery team on 0800 052 1734. I can’t find any trailing cable at all. @umerarifkhan11 wrote:. Security matters. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. Occasionally only a very short stub of wire is left behind often hidden. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayCant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterdayMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. What I need to do? - 5432597. 0 Kudos Share. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Ashleigh_C. I have also checked outside and there is no box either on my property or on my boundary wall. Some new sockets may look like one of the below. on 06-03-2023 09:36. Hub 3. Check out the purple envelope in the top right hand corner for a private message from me, and. Your engineer will arrive at your chosen time on your chosen day. Perfect for when you can’t all decide on what to watch. But I have no Virgin Media Wall socket in my - 5405516. Options. Some new sockets may look like. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. There should then be. The wall box may be branded with the logos of an old cable TV company (not VM). -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Browse Virgin Media Virgin Media Community. Plug the cables into the Hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Browse Virgin Media Virgin Media Community. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket.