I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. There are two empty wall sockets but the cable doesn’t fit into either. 68K; 345; 502; Alex_RM. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. I have only got one rectangular shaped white socket (Shown. Manage Your Account. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Next, connect the power cable. Browse Virgin Media Virgin Media Community. #12. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). 283; 37; 57; stabilo00. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stream from Virgin Media. Try the automated service status number 0800 561 0061 to check for any faults in your area. All forum topics; Previous topic; Next topic; 1 REPLY 1. Failing this. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 01-12-2022 11:22. Stay safe online. One of them was Telewest. . My Virgin Media App. I. . I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Tuning in. Don’t plug the power cable into a plug socket yet. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. 1 Kudo Reply. I have my original wall box still that has the CableTel logo. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Either way. If you have been given a Quickstart pack,. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Account - Cable. I've got the same problem as above. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. I wanted to check with people on here before trying to get an engineer in, just. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Please there is no virgin media wall socket and I don't know how to go about the installation. Stream from Virgin Media. Explain what needs to be done and book an engineer visit. Virgin Media Community. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. I think there’s something missing to the Virgin Media wall socket in my flat. Its a flat £25 charge to move the connection points and rebalance power levels. We're here to help. We also don’t have an Ethernet point only an old BT outreach 5C box. The other is marked TV, & this is used for TV & Broadband. 100. I wanted. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Or wait here a day or two for a VM Mod to pick this up. Broadband deals. Virgin Media: TiVo® service. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Can I order an engineer please. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Just joined. Ethernet is ideal & recommended, reliable wireless is fine. Will an engineer h. Sign in . Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Tudor. I have been given other details for the account such as the account number/area code and. . Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. Feb 22, 2022. Virgin Media: TiVo® service. Account - Cable. 0 Kudos Reply. @umerarifkhan11 wrote:. Call the pre-installation and delivery team on 0800 052 1734. Learn more. Virgin Mobile. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. But I have no Virgin Media Wall socket in my - 5339557. Browse Virgin Media Virgin Media Community. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I don't work for Virgin Media. So yes, following many takeovers, this is now your Virgin Media connection. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have no luck you will need a technician’s install. I'm here to share knowledge, I don't work for Virgin Media. . on 30-12-2022 13:41. I would get virgin to do it. I was never asked if I had a wall box. however as you still get a line from the wall socket there's a chance the migration has not completed yet. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Bits and bytes. Browse Virgin Media Virgin Media Community. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Turn on your TV and get connected. We have the quickstart pack but sadly cannot get broadband set up and working. No wall socket. I'm a Very Insightful Person, I'm here to. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. on 17-09-2022 22:50. Hi , Thank you for getting back to me via private message. All the wall sockets I can see are for BT. VM BB TV Landline. He could see the set up I already had. Manage Your Account. Learn more. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Don’t plug the power cable into a plug socket yet. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Manage Your Account. You’ll leave the Hub alone for 10 minutes. . Hi I have ordered a quick start kit and don't have a virgin media wall socket. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Wall socket issue in QuickStart, set up and connections Friday; Top. Plug into the Virgin Media wall socket. Solved: I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. 7; 0; 0; CoachDanny. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Account - Mobile. I don't see a virgin media wall socket. Stream from Virgin Media. Chatter and natter. The first thing is to start making alternative arrangements for your internet connectivity. There are 10 types of people: those. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Just moved in to new (rental) flat. Phone. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. i received an installation kit for my broadband but my property. Virgin Media; My Virgin Media; Shop;. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. . It is actually a VM box but a very old one, even though it was still in use just over a month ago. Feb 22, 2022. Other than that we don’t have one. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The phone number doesn't connect you. Options. Account - Cable. My Virgin Media App. on 01-02-2023 14:26. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Sign in . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Home Phone. Browse Virgin Media Virgin Media. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. VM BB TV Landline. I have the new one as I. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There is no way I can insert the isolator cable into the - 5223924. I ordered a broadband only package because it said I could self install the kit. These do not work. thanks - 5353271. there is brown box outside but the cables are not coming in . There must have been a previous installation or you would not have been offered a self install. I only have a BT master socket, and then a TV aerial socket. My Virgin Media App. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. . . on 30-09-2022 14:24. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Cihank617. Hi I have just received my quick start up guide and I have the wrong wall socket to set it all up I can't get through on the phone to book - 5395835. QuickStart, set up and connections. When I proceeded to set up my Hub 3 I quickly realised that. However, I do not have any of the specified wall sockets available. Mobile Your Account. Awful first impressions of Virgin Media. Do I need Virgin to move the socket, or can I, or an electrician do it? So, I want to reposition my TV and set-top box, and don't want to run an extension cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Or call and get a manned install if you really want a wall socket installed. 2: Internet connection, via your homehub, for all online functions. I don't work for Virgin Media. Getting Connected with Virgin Media is easy when you have a wall socket. Learn more. Manage Your Account. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. No internet, unfortunately. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Tuning in. Phone. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I'm a Very Insightful Person, I'm here to share. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Virgin Media Wall Socket. The technician visited a. You don't need a wall socket, as long as you have a live cable to connect the HUB to. There is a wire within the box but it’s too short to reach and also does n. Explain what needs to be done and book an engineer visit. Learn more. on 08-01-2023 20:46. I tried to connect the hub with an ethernet cable to the socket but the base light has been flashing green for over an hour now. I am so sorry to hear that you seem to be missing a wall socket in the home. It should be free of charge. The box and cables may have been removed by the previous occupiers. I need to arrange for an engineer. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. I need an engineer. There are multiple different branded wall boxes inside our flat but none. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. B&Q are running low on these however. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. can someone from VM please contact me about moving a wall socket. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. The NTL cable termination box is outside. A Ti-Vo was installed in one of the upstairs bedrooms. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. vintageclaret. 19 minutes ago. Virgin Media don’t do any Fibre connections to inside the house. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. those who understand binary and those. I don't see a virgin media wall socket. Account - Cable. - 5156775. Disappointing but not unexpected. Tudor. Explain what needs to be done and book an engineer visit. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Manage Your Account. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. hi. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Re: No Virgin Media wall socket internally. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. My problem, like many others is the main phone line is in one room and the hub in another. I have looked everywhere but can't seem to find one. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Sign in . Jan 14, 2022. Managing Your Account - Cable. Check outside for the omnibox (brown or grey) and trace the cables to the inside. I don't have a Virgin wall socket. Account - Mobile. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 0 Kudos Reply. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. 0 Kudos Reply. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Tudor. There were many cable companies that originally built the networks in the early 1990s. just moved in, can see the brown cable coming in from outside but there's no VM. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. 0 Kudos. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Re: No wall socket. Post Reply Preview Exit. Connect the Hub’s power cable with the blue tab. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). The wall box may be branded with the logos of an old cable TV company (not VM). in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. FYI it was push-fit, not screw on, even though the receiving socket on the. Any help much appreciated, could a mod please help? 0 Kudos Reply. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Choose the best spot for your wifi hub. Back a step. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Get the Hub ready by connecting the wires. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Let us know if there's any further issues. The cable going in will be a double. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. - 5411444. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. . Can you help me please. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Browse Virgin Media Virgin Media Community. I am going to cancel. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). No, the ethernet cable is for a wired device if you have one. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. First picture is telephone socket which is now not used. I'm currently renovating my living room, including the electrics. on 22-10-2022 20:58. If your not a virgin media customer then nothing. Browse Virgin Media Virgin Media Community. on 05-12-2022 15:05. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Manage Your Account. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. i don’t have a virgin media wall socket. Phone. I presume. My Virgin Media App. However, I do not have any of the specified wall sockets available. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). I’m annoyed as I have been sent the DIY set up box and I. Subscribe to RSS Feed;. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. The wall socket is currently in the living room and I need it moved to another room. charleykate10. I could connect it in my house self install. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. . Hi , Welcome to our Community Forums and thanks for your post. Thanks to everyone who replied to my question about removing old telephone boxes and wire. RedTomato said: I removed my Virgin cable about a month ago. on 08-01-2023 20:46. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. Switched On Families. These are the parts I could find, they were screwed into the end on the coaxial cable. Look for an omnibox on the outside of your property and try and trace the cable. Turn on and start the hub. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). There should be a wall mounted box somewhere inside that has an F socket on it. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. Stay safe online. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Home Phone. That is a rooftop aerial outlet for Freeview TV. Learn more. It probably goes into another room in the house. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi all, when I signed up for Virgin Media, it said the service was available at my house. 0 Kudos Reply. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Switched On. The box and cables may have been removed by the previous occupiers. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. I have booked a technician but I don't know if i have to inform the. If you're not a customer, and you're looking to check if we supply your address, you can check here. Plug into the Virgin Media wall socket. Virgin Media; My Virgin Media; Shop; Help;.