I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. You can discuss the preferred layout with the VM technician. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. The OUT terminal from the Technetix isolator has a terminator cap on it. . Options. Your connection box is usually put in the living room on the wall. can't help! sorry mate but by the time u have brought this and that and messed around here and their its just easyer to pay the £65. The coaxial cable goes into the internet box, and the other part of the cable is plugged into a Virgin Media socket which seems to be for unusual Ethernet cables (this is the socket:. ) The hub will be in here too 3. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. However, I do not have any of the specified wall sockets available. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Phone line - 5 mins. cancel. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Adduxi. A power adaptor to plug into the Stream box and a power socket at the wall. Account - Mobile. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. It could easily be a DIY job the main problem would be getting the wire through the wall as the cable has a fixed screw socket thing attached which needs to be. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. We would like to show you a description here but the site won’t allow us. My dad bought the 1gbps package and arranged the delivery for - 5273209. This does concern me, I will send the cable back and ask the team to come out and either extend or move the box for us. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. A Virgin Media wall socket is simply a point of entry into your home. Cable installation. Options. 4 Kudos. Vonage 2nd line. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. You might also need to change it if your current package isn’t available at your new address. Really important:. Be aware it may complicate things though if you do come to order cable in the future. We would like to show you a description here but the site won’t allow us. 0 once you have your QuickStart box. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Quite often though, VM does do switchovers for individual customers as an alternative to fixing a fault on a traditional landline connection (though availability to do this may vary by area). Superfast Broadband. #VirginMedia #VirginMediaQuickStart #V. Fibre phone Adaptor - different rooms. The UK isn’t the first country to make this move. So simple, the Virgin connectors are crimped to the cable so it took no time at all. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. I can’t find a wall socket anywhere that matches those indicated by virgin. The second two black cables are from a satellite dish, used by. . Location. Note: if you use the new Virgin Media Hub or Super Hub – our combined modem and wireless routers for cable customers – your. Turn on and get connected. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I’ve got. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. on 03-01-2022 18:08. Crazy! They must be made of money. Hello sophieboulter1. If you look into the back of your Hub, you'll see a port. In your Stream kit you’ll find everything you need to get the Stream box up and running. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. . Account - Cable. For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. When you’re booking your move, let us know if you want to choose a new package for your new home. Below is an explanation of the different charges you may incur and our latest charges are shown in the table at the bottom. Follow the instructions on screen to finish your setup. The cable could be hidden within, or behind, furniture. From April 2023 that will change, Ofcom said today. (knowledge is power) Sun 05-Jan-14 12:53:34. You’ll need to return your Virgin Media Hub. No Virgin media wall socket. See where this Helpful Answer was posted. I can only find the TV socket. It might though take from a couple of days to a week to then get the tech visit. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. First, check that your device is running the latest software as this might be causing the issue. This is the point where Openreach's responsibility for the line. makey Established Member. To get the cable removed or reburied, I'll need to get. I'm a Very Insightful Person, I'm here to share knowledge. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2) The current location of your Hub. We would like to show you a description here but the site won’t allow us. 1) The home phone switchover to 21CV service. Any extension that you create after the main socket is your responsibility. I still have 6 months fixed contract with VM. Account - Mobile. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Use the Virgin TV Go app or website on up to 5 of your devices to manage your telly and keep up with your shows, when you’re in another room or out and about. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. A BT master socket. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). I have just received a text message saying that my landline will be switched over in August and asking whether I need an engineer. You could get up to £200 paid off. wondering if anyone can help. 2: Seeker. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. Get the Hub ready by connecting the wires. ) The. I've gone for Veetop Flat Ethernet Cables 1. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). OR. Or if the other end of the white cable is in a more useful. on 17-03-2023 15:45. 1. on 12-01-2023 10:45. Options. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. 5m. All you need is a set of Powerline adaptors. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. Following the installation and verification of its functionality, you can browse the web or. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Typically, extenders are linked through a wired port using an Ethernet cable. Various cable mediums are used in modern systems to transmit data. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You need a small spanner to remove this. Save £105. . It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Forum; Apps. 2. Community Natter. All you need to do is contact Virgin Media and explain what the issue is. VM. . A network adapter – you’ll need this for every computer you want to connect. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Kind regards, Ilyas. Using two boxes simultaneously would require an addition to your subscription, though. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Best to wait for a VM staff member to get to your post in 2 or 3 days time. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. This will allow a RJ11 socket at the telephone. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. We all know and love the internet and TV services that can enter our homes through entry points. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. You . I have sent you a direct message to allow us to do this with you in a private space. We are about to move into a property which we are renovating, including a complete rewire. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Installing and configuring your kitRe: Moving broadband socket. The approach I took was to snip the coax where it entered the house upstairs, then rerouted it through to it's new location downstairs. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. Then push the connector VM have provided over the screw thread. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. Security matters. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Virgin Media customers can run through an online service or contact the Movers team on 150 from a Virgin landline or mobile phone. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. PS. We'd like to arrange an engineer to install some new points: - Main entry through garage - Virgin socket for router under stairs - Virgin socket for tv in lounge - Virgin socket for future tv. 0 Kudos. There is an access panel in the ceiling for pipes and cables. Step 5. A Virgin Media wall socket is simply a point of entry into your home. The property is in a conservation area subject to Article 4 restrictions which states cables cannot run up walls higher than 1m. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Answer. It is one of the largest. ahhh the rubbish that is CS - you could try this. As to splitting. I then moved the Virgin-branded outlet, and used a crimp-on connector (of the same design as the Virgin ones, bought a job-lot on eBay). Sorry to hear you. Your number will transfer to the Virgin socket. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Like the TV cable we have too. Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Step 3: Plug in your Virgin Media Hub on the go-live date. Superfast Broadband. Pay £75-£99 for Virgin Media to do it. Switching broadband provider is as easy as 1, 2, 3…. I have had - 5266681. 8 March 2011 at 8:29AM. Ethernet cable is faintly easy to hide. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. Plug the cables into the hub. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 1. It needs a VM technician to do the work - only they have the correct approved cables and ability to check the power levels etc. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Virgin Phone Switchover. They will run the cable underground. on 22-03-2023 11:44. #4. 95 – £ 59. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Ultrafast Broadband. On the day of activation, connect your new router to the master phone socket. Lets us know how the appointment goes. You’ll see an amber light on the front of the TV Box. Here you’ll find all the help you need for Virgin Media related problems and issues. Connect a pair into pins A & B. See where this Helpful Answer was posted. Crypto Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Firmly push the end of the cables into the sockets. Simplistic way will be running cable round the top of the skirting mate. Virgin Media; My Virgin Media; Shop; Help;. Praying the white is the virgin one. Choose your package. Stream from Virgin Media. Would. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If it doesn't work then you can call the pre-installs team on 0800 052 1734. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. I am going to cancel. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. on 12-01-2023 11:15. Fibre Broadband. Virgin Media Extension Cable. The Gamer Lounge. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Measuring a compact 230x153x55mm and weighing 1. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. VM will move the socket for £25, probably cheaper than an electrician. Manage Your Account. Some technicians just take the easiest route for an install not where the customer wants it. Account - Mobile. Even sitting in the room above the router, the WiFi was dreadful. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. The new fibre phone line is designed to work with the same phones as the old copper line. 24 Jan 2007. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Chris. You need to use one of these and run it upstairs using proper ethernet cable (cat5). Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. To order an adapter, simply click Ready to switch in the email or text we sent, or reply to the text with Confirm. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge 4. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. In any case your contract prohibits you moving it yourself. You can discuss the preferred layout with the VM technician. 14,065. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. New Euro outlet. Your service provider will be able to move the master phone socket for you and will share the price with you to move the socket within 2 days of the order being placed. QuickStart, set up and connections. Installing Virgin Media banda for the primary set . The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. That is the way I want it to stay. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. A master socket is the main socket for the phone line in your home, not an extension socket. cable from wall. Checked every. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So the technician will install a coaxial outlet where you want the modem. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Calling a virgin landline - Ringtone had changed. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Thank you for your post. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. . Options. - 5266634. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. correctly to the Virgin Media wall socket, please follow these instructions to get set up. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Feb 22, 2022. Firstly a 6 metre run along the living room wall. Browse Virgin Media Virgin Media Community. the street is enabled for the service. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. You can test they’re secure by checking they don. u just run a long cable from the box inside to whatever room u want. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). The top “capped” one is marked FM & has been disused since cable went digital. The answer is yes. Browse Virgin Media Virgin Media Community. Luckily, most newer computers have one already. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. A single cable modem can also be added to the same wiring backbone in your house. Virgin Media Extension Cable. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. PS. You need something called a barrel to connect the two. The answer is yes. Plug the cables into the Hub. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). You would then unscrew the cable from the back of your v+ box, connect that to the "in" of item 1, then connect the lead from the modem to the "out" of item 1, and use item 2 to connect your v+ to the. SpeedWow can’t wait to have a BQM looking like this. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. 8 March 2011 at 8:29AM. You can also visit our page on how to book an engineer to learn more. As the Hub starts up, it'll need to connect to the Virgin. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. It’s a leasehold converted flat in the loft flat (I. My Virgin Media App. The wall socket is currently in the living room and I need it moved to another room. jbrennand. 3 2. I wondered if I could ask the community some advice. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Account - Cable. The other is marked TV, & this is used for TV & Broadband. Or you may be quicker than average! You won’t be involved the whole time. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall. Browse Virgin Media Virgin Media Community. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. What type of cable does Virgin Media use? SSL Coax. We would like to show you a description here but the site won’t allow us. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. When you’re booking your move, let us know if you want to choose a new package for your new home. We would like to show you a description here but the site won’t allow us. The closest I could find was this, which. 1 ACCEPTED SOLUTION. Connect the Hub’s power cable with the blue tab. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Having just spoken at length with a BT advisor, I'm told that it is not possible to move my landline provision and home phone number from Virgin to the BT Essentials home phone package which I do qualify for. Plug the cables into the Hub. 0 Kudos Reply. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. It's not possible to create a live chat, I have been unable to contact the help centre by phone and I have no idea whether or not I need to book an engineer. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. On top of that, Virgin Media also offers a self-install option. £ 9. Options. Answered! Go to Answer. Tudor. Engineer used 'spare pair' of blue cables for 'new' BT line. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Account - Cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. WPA3 encryption) and a 2. Business, Economics, and Finance. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Make sure to take our kit with you when you move. However, I do not have any of the specified wall sockets available. Very poor advice. So the technician will install a coaxial outlet where you want the modem. The RJ11 sockets will be redundant. 2 hours ago. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). No, you can keep using the same phone you’ve always used. we’ve just moved in to our new house. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. 24-03-2021 05:06 PM. The only phone socket available is the TEL1 socket on the back of the VM hub. My problem, like many others is the main phone line is in one room and the hub in another. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Your "loss of signal" point is a good one. Manage Your Account. • Connect the end of the 1. Router Plugin Port.