My Virgin Media App. Summary of Contents for Virgin Media Virgin TV V6. There is no fibre socket in this house. Phone. Sorry to hear you need some additional support with your installation due to missing some sockets required. Second, you'll likely need a manned installation for your VM services. Browse Virgin Media Virgin Media Community. Installing and configuring your kitQuickStart, set up and connections. Phone. Moved to a new flat on 01/12/22. Virgin Media; My Virgin Media;. Push the red label end of the white cable, into the wall socket. Options. Account - Cable. 2 as the wire is already in. - 5390715. 05-12-2022 17:10 - edited 05-12-2022 17:10. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. A master socket is the main socket for the phone line in your home, not an. Installation Guide. Browse Virgin Media Virgin Media Community. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 15-04-2023 16:54. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Occasionally only a very short stub of wire is left behind often hidden within. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The internal wall boxes are mostly oblong. Ordered VM broadband and was recommended by the website to select the self quick install option. The OUT terminal from the Technetix isolator has a terminator cap on it. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop;. Virgin Media; My Virgin Media;. Everything you need is posted to you. SpeedQuickStart, set up and connections. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Manage Your Account. Stay safe online. New customer, trying to self install my hub and 360 box. My Virgin Media App. £8p/m extra or included with Gig1 or Volt. Thank you for making your first post regarding the wall socket and your self install. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Thanks for the reply. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. QuickStart, set up and connections. We have a virgin media wall socket with an ethernet port in the. Hi, I recently moved to this house and placed an order for VM broadband which I received today. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Re: No wall socket. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Unlike Virgin Media, BT’s self-installation process is free of charge. Select the correct HDMI input for your box. Hi all, there is no wire coming out of the wall socket to connect to. 3 weeks ago. Placed an order and the lady said we were eligible for quick start self installation. If you in a property that's recently been added to Virgin. The a ppointment can be as soon as possible. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. See where this Helpful Answer was. Browse Virgin Media Virgin Media Community. I’ve tried calling but the people I’m connected to keep hanging up. Browse Virgin Media Virgin Media Community. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. 22-12-2022 19:19 - edited 22-12-2022 19:20. No wall socket. The box and cables may have been removed by the previous occupiers. Virgin let me select the self set up kit. on 27-10-2022 09:24. Quick tips on prepping for Virgin Media technician's visit. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Do please follow the helpful advice offered by , and keep us updated. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. There is one Ethernet connection point and socket with a circle on the wall. Browse Virgin Media Virgin Media Community. Networking and WiFi. Go to solution. Post a few pictures of what you have. Welcome on board! Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Manage Your Account. On the day of activation, connect your new router to the master phone socket. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. ReplyGig1 upgrade self install, unsure about current questionable coax. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. There are multiple different branded wall boxes inside our flat but none. Sometimes there is no wall box, just a trailing cable. I’ve just lived into my new house and received my Virgin box. Installation appointment text. I am then unable to sign in to my account as I do not have my account information. Look for an omnibox on the outside of your property and try and trace the cable. Virgin Media; My Virgin Media; Shop; Help;. Push the white cable with the black label into the Hub. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Residential Installation Virgin Media. Stay safe online. I am hoping a membe. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. 2. Networking and WiFi. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. We previously had Virgin Media installed here back in 2017 and at the t. The cable could be hidden within, or behind, furniture. Plug into the wall socket. you do have if you think any look possible as a VM connection and forum members can advise. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Switched On Families. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media; My Virgin Media; Shop; Help;. Browse Virgin Media Virgin Media Community. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Speedon 17-12-2022 10:39. Manage Your Account. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Try the automated service status number 0800 561 0061 to check for any faults in your area. Some new sockets may look like. The box and cables may have been removed by the previous occupiers. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Plug into the Hub. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. I'm a Very Insightful Person, I'm here to share knowledge. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. If QuickStart you shoul already have the socket or maned the technician will do. Account - Mobile. Some properties do not have a wall socket, only a cable. 2 Uninstall TiVo box. Kiki97. jpeg1. Manage Your Account. . Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. . Absolutely not. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. You need a small spanner to remove this. The cable could be hidden within, or behind, furniture. How can we - 5041171 Options. All the wall sockets I can see are for BT. Further exclusions & legal stuff apply. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. D01 C9W8. How To Connect Old Bt Master New Virgin Nte5 Avforums. Browse Virgin Media Virgin Media Community. 4. Virgin Media; My Virgin Media; Shop; Help;. Security matters. Security matters. Account - Cable. I need to plug my hub into the wall socket. Next, connect the power cable. Look for an omnibox on the outside of your property and try and trace the cable. Below is why. Virgin Media;. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. We can assist further publicly for now with your Wi-Fi issues. . It feels like I need to just obtain a connector to enable the two to fit. 3 weeks ago. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Please support me in this regard. We're here to help. Next, connect the power cable. Tech Chatter. I have also checked outside and there is no box either on my property or on my boundary wall. . On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. I can’t find any trailing cable at all. Follow these simple installation steps for your Virgin Media home phone set up. The cable could be hidden within, or behind, furniture. Stay safe online. Get the Hub ready by connecting the wires. I can’t find any trailing cable at all. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. In response to Travis_M. Try tracing the cables back to the house from the brown box outside. We can see that you've spoke to the team and got a technician visit booked in. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. Virgin Fibre Areas only. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Chatter and natter. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Vonage 2nd line. Should’ve checked this before I ordered. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. The socket you need will be marked with the Virgin Media logo. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. 5. The kid arriving on Tuesday the 29. See where this Helpful. See where this Helpful Answer was posted. Browse Virgin Media Virgin Media Community. This will be available via the red bar at th. QuickStart, set up and connections. Joining in Options. I’ve tried calling but the people I’m connected to keep hanging up. Should I cancel and request an engineer to install. Switched On Families. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Account - Mobile. Posted in QuickStart, set up and connections. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. At least 30Mbps download speeds in every room or £100 one-off credit. Options. You can see in the pictures it loo ks like it has been redirected to - 5347741. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I’ve ordered a broadband only package and it said I was applicable for a self install kit. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Got my virgin media self install kit but I don't have a virgin socket. Stream from Virgin Media. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Have you downloaded and used our Connect App yet? It'. Ordered VM broadband and was recommended by the website to select the self quick install option. on 27-01-2023 17:22. into the Virgin Media socket on your wall. 1 Mar 2016. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Security matters. Networking and WiFi. Account - Mobile. Solved Fibre Phone Upgrade Virgin Media Community 4863537. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Package arrive today and realized I don't have a VM wall socket to. Switched On Families. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. We have the quickstart pack but sadly cannot get broadband set up and working. Account - Cable. Browse Virgin Media Virgin Media Community. There is no other wall socket or anywhere for the round wire to go. Tudor. Virgin Mobile. Currently on hold to virgin but don't seem to be getting much joy. I highly doubt my landlord will allow a virgin coax input to be installed. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Mark as New; Bookmark this message. Hi, I have the same issue. My Virgin Media App. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. 01-02-2023 10:59 - edited 01-02-2023 11:00. Sometimes there is no wall box, just a trailing cable. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. We would like to show you a description here but the site won’t allow us. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Perfect for when you can’t all decide on what to watch. 5. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The wall socket has a thick plug bit. What to expect with broadband. The installation should take around an hour. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. But I have no Virgin Media Wall socket in my house. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. in Networking and WiFi Sunday; No Virgin Media Wall socket . Explain what needs to be done and book an engineer visit. Virgin Media; My Virgin Media; Shop;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Browse Virgin Media Virgin Media Community. Hello, I'm trying to set up my Virgin Media broadband. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. I am then unable to sign in to my account as I do not have my account information. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Hello Virgin Media, we moved into a new house. Networking and WiFi. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). . Had arranged self-install as per suggestion from VM. We have tried plugging it into the only box we found it would fit but no luck. I don't work for Virgin Media. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Installation: Wall socket issue. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Options. Now to my Issue: I opted for the self-installation ki. Just joined. Options. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. But there are 2 wires leading which can be plugged in the hub. 5. Hi @Abigaill. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. I have signed up as a new user for Virgin Fibre. 0 Kudos Reply. Next, connect the power cable. which will give you a general idea of VM fixtures and fittings. This hole will typically be up to 1cm in diameter and often positioned near your front door. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. I ordered self-install kit just to find out there is no Virgin socket in my new property. We're here to help. Hi, im writing this as a last resort, as customer service has been woeful. Switched On Families. Koda. When you see. SpeedRe: I need a Virgin Media Wall Socket. Tudor. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Account - Mobile. Rob. Welcome to our Community Help Forum 🙂. 1) remove the attenuator from the existing cable, plug it into back of hub. 2. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. The internal wall boxes are mostly oblong. Virgin Media. Tech Chatter. When you place your order, we'll let you know. Community Natter. The cable could be hidden within, or behind,. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. . QuickStart, set up and connections. I recently applied and received the delivery for a virgin package of tv broadband. Image below of the Virgin Media PSU Plug that connects to the coax. Networking and WiFi. Browse Virgin Media Virgin Media Community. Hi, Want to share my experience so far getting connected to VM. My Virgin Media App. Just had self installation delivered, have no wall socket just two cables from the wall. Here is the cable on my wall if that helps - 5424753. Intelligent WiFi Pod Trial. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Please remember, there’s always a £35 activation fee for our services. . UmbraRabbit. The cable could be hidden within, or behind, furniture. Manage Your Account. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Stay safe online. SpeedQuickStart, set up and connections. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. If. Thing is, I've been to the house, Virgin haven't, and I am 99. A couple of past ex. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Stay safe online. Pop the power cable into a nearby plug socket, and turn it on. Need some help with the installation.