Account - Mobile. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Browse Virgin Media Virgin Media Community. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. on 01-03-2023 08:38. richardsch. Virgin Media Forums Agent Carley 0 Kudos Reply. Not entirely sure that providing a link to a web page which tells you how to turn your TV box off and on again, in any way, shape or form helps the customer to return equipment to VM. The new fibre phone line is designed to work with the same phones as the old copper line. . Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. 0 or iOS 12 or later mobile or tablet. How long ago did you send the kit back? Most importantly, do you have the receipt/tracking no. Hi, this is really on behalf of my 85 year old dad. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. John-----I do not work for VM. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. My Virgin Media App. Been given my leaving date as 17th March. Have waited in all day kit not collected - 5223593. There was no label in the box but searches revealed that I could recycle via. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. That would be. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. In your Stream kit you’ll find everything you need to get the Stream box up and running. . Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. 0 Kudos Reply. Don’t plug the power cable into a plug socket yet. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Push the white cable (from the old Hub) into the back of the new Hub. The box was posted as instructed at the start of March and the last update on the Yodel website is March 8th where it says that it was "Processed at National Hub " but as. Posted in QuickStart, set up and connections. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Then enter your email address, and click on email me my new label and follow the instructions. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. My Virgin Media. Y’all are right to be suspicious though!Scroll down and click on create new label. Security matters. Nobody welcomes a price increase, and we get that. I spoke with VM, and they sent me a return kit. You can of course order your own here if you can return it to. Home Phone. 1. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Account - Mobile. Returning Virgin Media equipment. This feels like a mass-send e-mail campaign / request. We would like to show you a description here but the site won’t allow us. . The advice was to recycle the old hub. your Boosters are paired. 12K; 225; 463; Natalie_L. Manage Your Account. Virgin Phone Switchover. on 07-12-2022 16:39. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. 5. Sell them. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. however, I have a splitter with 4 connection. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. We would like to show you a description here but the site won’t allow us. on 05-03-2022 19:10. I have not received the return kit I was promised in order to return VM equipment. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Excludes broadband faults and broadband network outages. Virgin Media want their box back - i dont have it. We would like to show you a description here but the site won’t allow us. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Further exclusions & legal stuff apply. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Sorry to hear there's an issue with a charge for failing to return equipment. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. Sorry to hear that you're leaving us and are unsure on what to do with your equipment. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Tip Set up all of your kit within 12. The webpage usually list which items need returning, however it doesn't at present. None of the dates for collection were acceptable. We would like to show you a description here but the site won’t allow us. Account - Mobile. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. in the box it gives. You can find loads of helpful information on the Virgin Media support site. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. I had a receipt from him and never any comeback from Virgin. My Account; My Bills; My Apps; Upgrades; Service Status; Virgin TV Anywhere; Mobile Your Account. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. . The . At least 30Mbps download speeds in every room or £100 one-off credit. So I can help, I will send you an invite into a private,. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. They said it should be 30 days to return so basically I hav. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Go to solution. Are you leaving Virgin Media but due a refund? If you think your last bill is incorrect or the amount on the cheque is wrong, find out how we can help here. hello007007 Posts: 149 Forumite. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Can any one help please ive been waiting for over a year for Virginmedia to send me a package so i can return the box ive found out last december they had been billing me for this a service i had not used in that time I got in contact with them in decemebr and ask for the account to be closed laughted at down. On our wavelength In. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. Please let me know the procedure to return the kit AT NO COST for me to VIRGIN MEDIAVirgin Media Hub 5 to replace my Hub 3. Stream from Virgin Media. Remember. Check the top-right corner of our forum and you. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I left Virgin months ago and have arranged for my equipment to be collected. Fibre to the home - not actually me, btw. The UK’s most popular channels, Catch Up services and built-in apps, in one place. The first thing you notice is how small the Stream box is. . so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. . I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Browse Virgin Media Virgin Media. No, you can keep using the same phone you’ve always used. Tuning in. If your equipment is broken, stolen or damaged you'll need our advice on getting replacement equipment. Alessandro Volta In response to MattL3. My sister left Virgin Media in January 2023. walthamyank. . we provide and how you are permitted to use those . Many thanks - 534135327. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. couldn't see where best to post this. Up to 3 WiFi Pods if needed. services. When you’re booking your move, let us know if you want to choose a new package for your new home. A power adaptor to plug into the Stream box and a power socket at the wall. It's at least 7 years old! We would love. Could you give le and orientation?. SpeedReturning your Virgin Media kit VirginMedia. This is not a full review yet – but a few early thoughts. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. I. Existing Virgin Media customers will have to pay a fee in order. I have not received the return kit I was promised in order to return VM equipment. If you cancel your service, you will need to return your kit to Virgin Media. Stream from Virgin Media. on 30-05-2023 22:29. My Virgin Media App. Options. Please, expect a private message from me here shortly, so I can have a further look and help out. QuickStart, set up and connections. Account - Mobile. Tip Set up all of your kit within 12. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. . VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. We would like to show you a description here but the site won’t allow us. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. co/recycling for information on how to return or recycle old equipment,together with. We would like to show you a description here but the site won’t allow us. Your experience matters. If you need any help, please don't hesitate to let us know. Go to solution. That has been confirmed and was going to arrive in 3 working days. Labels: My Account; hub 3. . Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. The clerk will print the return label and process your return. Virgin Media; My Virgin Media. I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Home Phone. My Virgin Media App. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. O2 shop or local council recycle yard. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. co. Virgin Media Staff Options. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. 2 July 2015 at 2:05PM in Phones & TV. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. You have arranged to pick up your equipment on three occasions. Select the correct HDMI input for your box. Only kit that supports HDCP 2. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. We would like to show you a description here but the site won’t allow us. Back a step. However, despite my attempt to request for the return kit to be deli. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). e. on 28-11-2022 15:15. I trust the bill will be cancelled when the kit. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. If we don’t get the requested kit back,. Virgin Mobile. So why should I not recyle them instead ??? (not a serious question, but I am interes. Just take it to a recycling centre, find your nearest. Account - Cable. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. H. It appears that returning kit is. . but the box the tv360 and hub4 came in, you use to return the old kit. I am still with virgin media but under a new account. thanks. Virgin Media;. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. scroll down to 'External wall box'). To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. Browse Virgin Media Virgin Media Community. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. We would like to show you a description here but the site won’t allow us. Available with M50 broadband or faster. Forum; Apps. Hi. Joining in. Step 3 - Label the box – a letter came with the. When referring to “agreement” we mean all of these things. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. The impossible task of fitting Virgin Media kit in the returns box . It’s easy to Click & Collect your Virgin Media order with Yodel. What you get in your QuickStart pack depends on what Virgin Media services you ordered. correctly to the Virgin Media wall socket, please follow these instructions to get set up. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. 2% on a yearly basis, driven by fixed and mobile service price rises. 3 hours ago. the left and right are not communicating. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. isn't big enough to take th. I am putting a complaint in with ofcom along with all the evidence I have. Nobody welcomes a price increase, and we get that. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. I gave the guy everything including leads and he said he only needs the box and the remote. hi. Alternatively, contact CollectPlus for help sending your package. Told the disconnections person this and that I wouldn't get their kit return stuff, asked if I could have it early or to a different address, no. QuickStart, set up and connections. HD kit and some older 4K Ultra HD kit only supports older versions. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. We would like to show you a description here but the site won’t allow us. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Browse Virgin Media Virgin Media Community. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. 2022If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Returning a V6 box. they have not sent me a package to return the old kit in. Virgin Media Kit Collection. . QuickStart, set up and connections. If we decide to do this, we’ll let you know. on 23-12-2021 17:18 sorry if in wrong place. All VM Shops in London have been closed (I wrongly thought i coul. Not solved either. Virgin Mobile. I guess the first lady I talked to misinterpreted it. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Thank you both for your input and trying to help. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. hi. My V6 box has been replaced by a 360 and 2 days later I. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. We would like to return it but we didn't a return box and now we are unsure what to do with it. with Virgin Media and Virgin Media Payments. We would like to show you a description here but the site won’t allow us. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Forum Team 10 Views Message 2 of 2 Flag for a. the enevolope they send is free. 2 July 2015 at 2:05PM in Phones & TV. and Virgin Media really have no CLUE what they telling people. You can order a pre-paid equipment returns packaging through our Return Kit page . byrnesv. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Hello. We would like to show you a description here but the site won’t allow us. how to return your old kit. Forum; Apps. Virgin Broadband Box attached to house. Given all the UK calls are recorded it will be verified that she told me to Bin it. SpeedVirgin media sent me a cheque when I didn’t return the router back. I had previously informed a virgin staff member about this via webchat but I still keep. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. super hub. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Networking and WiFi. Quickstart is the quickest and easiest way to setup our services. Thank you in. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Currently equipment returns have been paused due to lockdown. Options. Existing Virgin Media customers will have to pay a fee in order. Security matters. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. SpeedWe would like to show you a description here but the site won’t allow us. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. This includes: The Stream box. Networking and WiFi. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Virgin Phone Switchover. Simply ring our friendly customer service team. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. . Typically, extenders are linked through a wired port using an Ethernet cable. Networking and WiFi. Please look out for the purple envelope in the top right of your scre. on 31-01-2023 16:46. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Working hard to help connect the nation, shop our offers and order online. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. Pop the telly on: check its set to the correct Input and Virgin TV’s. In the event you change service or close your account, it's important that you return any equipment to us. An Ethernet cable – The. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all day waiting! Unacceptable yet again! At present it is more convenient to arrange a collection so very disappointed promises are broken. If you're looking to amend your residential package, you will need to get in touch with our team directly by calling us on 150/ 03454541111 or texting us on 07533051809, as we're unable to process package changes on this platform. . That’s because while you're with us, you rent your kit, rather than own it. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. returns. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Follow the instructions on screen to finish your setup. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. No setup fee is available on all bundles, broadband & phone, and broadband only packages. That is 56 minutes notice of a possible pick up. I'm a moderator/staff could pick this up and follow up, that would be great. If it’s not a technical issue you need help with then we’re here to support you on. None of the links (book a date, contact us) work in the email. We would like to show you a description here but the site won’t allow us. Phone. 2. 02. away the old kit when they come round to do the upgrade. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Virgin Media want their box back - i dont have it. Alternatively, you can take the kit to your local O2 store or your local recycling centre. Networking and WiFi. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Yup this is another completely broken VM process. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Seems like a very long time to be en-route. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Returning hub 4. When HDCP versions are mixed, especially on audio systems, it can cause picture quality issues and audio errors. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. Options. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. We would like to show you a description here but the site won’t allow us. Kit return 5 hours ago Have waited in all. You need to post the equipment back to Virgin Media. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. 3 weeks ago. An Ethernet cable – The. Switched. Stay safe online.