If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Any other sockets that currently work will still do so. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. Home Phone. #3. For the NTE5 socket, you will need to connect the two RJ11 sockets to the two “A” terminals on the socket, as well as connecting the “K” terminal to the telephone line. A Virgin Media wall socket is simply a point of entry into your home. Damaged Wall socket. How To Connect Old Bt Master New Virgin Nte5 Avforums. . Further exclusions & legal stuff apply. A second cable, the Ethernet, to deliver the internet from the router to the computer. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. If you have more than one phone socket connected to the same phone line in your property, the wiring from the master socket to the other extension sockets can cause interference. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. We all know and love the internet and TV services that can enter our. Openreach would normally use the existing route that your telephone line would take. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 168. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Estonia and the Netherlands have already switched. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. Trouble shooter. 8 March 2011 at 8:29AM. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. If it does not, then the problem lies outside your house and is not your responsibility. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. TEL1 on the hub should take on your. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Very poor advice. 2. Plug into the Virgin Media wall socket. Virgin Media; My Virgin Media;. Plug it into a wall socket near one of your existing Powerlines. Connecting Hub 3 To. The answer is yes. 1. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. com. Browse Virgin Media Virgin Media Community. No, any cables within the house can be touched as much as the householder wants to touch them. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. 4. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Account - Mobile. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. BT had a rating of 67. OR Options. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. Winner: Tie. This is an unbranded generic version. All the wall sockets I can see are for BT. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. Or if the other end of the white cable is in a more useful. Options. We will certainly investigate this matter for you. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. . The top “capped” one is marked FM & has been disused since cable went digital. He will drill through into the lounge and connect an internal access point to the brown box on. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. Why use a provider other than BT? Why you should consider using a supplier other than BT for your lines, calls and internet connection. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. If you can get Quickstart, you can choose one of two delivery options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Thank you for getting back to me and confirming this @paddingtonbear9. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. Does the Virgin Media master socket need a power supply? [Deleted User] Posts: 409. They use a separate “circuit” to talk to the headend telephone exchanges. CryptoWe would like to show you a description here but the site won’t allow us. 1. Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. Step 2. The problem is the Hub is in my Study and the - 4964746. This lead goes into the same wall socket as my landline phone lead does. Forum Member. My Virgin Media App. I'm with Virgin broadband and land line. Openreach's full fibre network is a different infrastructure that requires more setup than. The cable wiring is the same as the Virgin Media Master socket. There are three cables at the back of the router. Re: Moving broadband socket. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT. Blue/White – White/Blue (probably the only one you’ll ever use!) Orange/White – White/Orange. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Ethernet cable is faintly easy to hide. A third lead from the back of the router. View landline set up guide Hi, this video is a very quick example of how to wire up a nte5 master socket as found in the UK on BT and Virgin media telephone lines. 0 Kudos. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Plug the telephone lead into the white adapter. This is usually marked as Line 1. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. We have the quickstart pack but sadly cannot get broadband set up and working. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Josh235. Vonage 2nd line. Don't touch it. To ensure the best connection and maximum safety, the wires must be connected correctly. The trueCall standalone device. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. If you can get Quickstart, you can choose one of two delivery options. Hi @baralasmi, Thank you for your post and welcome to our community forums. We would like to show you a description here but the site won’t allow us. on 27-10-2022 09:24. Wiring fm connect diagrams ntlSubmarine coaxial brains Dvr. Hi, my master socket is located upstairs, previously when I had my wifi plugged to the master socket upstairs it had issues with connecting to devices downstairs. Virgin Fibre Areas only. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. This is the point where Openreach's responsibility for the line ends, and your. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are. No Coax Wall Socket Virgin Media Community 4802361. A BT master socket. 23 February 2015 at 11:40AM edited 4 March 2015 at 6:37PM. 0. Therefore, in most home installations, where sockets are connected to each other by a single pair, you will only ever use the first “blue” pair. com. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Dave. Purchased a new BT cordless phone and extentioin. Do not remove the PVC insulation from the wires themselves. Sometimes there is no wall box, just a trailing cable. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. For the ADSL faceplate, you will need to connect the two RJ11. The isolator has a terminator cap (marked below) fitted to the open end. I've just ordered Virgin Media cable broadband and phone. Check Details Wiring diagram for bt openreach master socket 5c 23/03/17 - 01:22 #2. Options. Before I went on holiday at the beginning of June the Landline was working fine, but now it's completely dead, and I have been unable successfully to contact Virgin to find out why. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. . • Login with the default login info (on base of Hub) unless you've already updated it. . However, if you'd like we can send out. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. Hi. Sunday. See where this Helpful Answer was posted. The socket in the bedroom that you want to remove is a secondary socket, and has only one telephone cable going to it. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. 29/07/15 - 16:50 #1. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Aug 8, 2019. I don't longer work there. Put the cable in place and tighten the tie (see diagram below). Re: No Wall Socket for Quickstart. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Superfast Broadband. Check the phone is seated in the base unit correctly & powered ON. TV box - 15 mins. However my master socket at the moment is in my sitting room. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. No, you can keep using the same phone you’ve always used. Split the SSID so you know you are connecting to 2. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. CryptoStep 2: Order your TalkTalk Broadband service. #1. Thank you. Then press and hold the security button on one of the original adaptors in your network for two seconds. Country. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. Specification wise, it's near identical with current levels with future proofing for frequencies that may be used in the future at some point. No, what you need to do is switch the extension wiring from the BT socket to the VM one. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. I have been trying to tell BT customer service, however "compute says no" and I am. . Virgin Media Prep House Rewiring Fix Community Forum. Landline operators in the UK will switch every home phone in the. My Virgin Media App. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Apologies for any cabling issues. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Stay safe online. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. Cable TV & Virgin Media TV . on 03-07-2023 01:02. I've gone for Veetop Flat Ethernet Cables 1. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. 27-07-2020 07:02 AM. This only affects landlines. When it comes to the phone I'm confused as to what cable they'll use. 29-12-2022 20:58 - edited 29-12-2022 21:00. NTE5C OpenReach Telephone Master Socket + M3. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I am thinking of switching to Vodafone which I know will use the master socket for their connections. (Wasn’t told of the switchover and only found - 5443370. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. No Virgin Media have their own network which is separate to Openreach`s. There is an access panel in the ceiling for pipes and cables. At present most people probably still have one of BT’s older designs, which was a characterless cream coloured box with a removable bottom faceplate and. What you want is a telephone line extension from the hub to where you want the phone base unit located. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. 2. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. Landline operators in the UK will switch every home phone in the. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Open the Master Socket up. Phone. Plug the telephone lead into the. See where this Helpful. The modular isolator shown is exactly what VM currently install. One to power the router up. I shall have a look through my cables and see what fits. However the wall. 6%, while Virgin Media was only slightly behind with 65. Re: Virgin Media Master Socket. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. Finally got through, explained that since supposedly switching over from my old phone provider on Monday the phone hasn't worked. Power up your router and wait for an indication that it’s online. on 03-08-2020 18:05. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Disconnect the incoming 'Openreach' wires that lead to Terminals A and B. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. Therefore a WiFi based device is not feasible with this current setup. Hi I decided to cancel my Virgin Media package down and have Vodafone broadband, only problem is the BT Masters is in my bedroom where. Virgin Phone Switchover. Telephone socket wiring? Thread starter Saldawop; Start date Feb 10, 2007; Saldawop Distinguished Member. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. These 2 phones work fine pluged in via the one master connection that links to second via wireless. Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. Or you may be quicker than average! You won’t be involved the whole time. We have a virgin media wall socket. Grey/White – White/Grey. 3. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". Customer since 1993. Hello AdamT23, thank you for reaching out on our help forum about this issue. Has migrated me a week early,. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. 04-11-2022 15:05 - edited 04-11-2022 15:17. Solved Remove Un Phone Line Just. #1 Hi everyone. 5mm jack audio socket on the back of the V6 to the DAB input on my amplifier (as it was spare) and it sounds absolutely fine and a comparable level with the other inputs on my amplifier from the other (line level) sources so it would appear the V6. Options. #2. . Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. Which was great as that is in a better location than my master Socket was. Manage Your Account. For much more detail. However, I do not have any of the specified wall sockets available. You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. SSL coax is extremely versatile and can be used in several applications. Virgin Media have used the Openreach socket to provide telephone services. Hello sophieboulter1. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Will we have to move the base unit of the phone to be nearer to the hub or is there some. Fitting new telephone master socket for Vodafone broadband. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I've tried a different phone in the master socket but still the problem is there. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Pop the power cable into a nearby plug socket, and turn it on. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Solved Remove Un Phone Line Just Cut It Virgin Media Community. Re: Using existing Bt sockets with virgin. One to power the router up. Solved: I have one phone socket in my bedroom that no longer works. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. You can buy a standard 5C MS and just swap the faceplate, which would allow you to plug a micro filter and router into your extension socket again. Polarity doesn't matter but if you have access to a multi meter then A is positive and B is negative. Manage Your Account. We would like to show you a description here but the site won’t allow us. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. Options. While ordering I asked how it would be handled, they said they'd use the existing BT copper. Now got a replacement cable and working . on 25-09-2022 15:41. I want infinity to be placed in my loft that is current. Browse Virgin Media Virgin Media Community. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. Quickstart is the quickest and easiest way to setup our services. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. Up to 3 WiFi Pods if needed. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. Solution - VM hub -> telephone socket -> male bt plug to mail bt plug ( 4 core cable) -> socket with splitter -> phone cable . I'm a Very Insightful Person, I'm here to share knowledge. I am hoping for some advice on my virgin cable telephone wall plate. Green/White – White/Green. Master socket. just moved in, can see the brown cable coming in from outside but there's no VM. Phone. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. Fixmyline telephone and broadband engineer posts facebook 35 years to discover a faulty wired master socket plusnet community 1 in 8 out way coax cable splitter tv connector moca 5 2500mhz at affordable s free shipping real reviews with photos joom making the switch virgin media geeky story coolsmartphone andrew mabbitt on twitter so. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Doing this will not in any way damage the BT master socket, which will continue to function as a standalone telephone socket for as long as you subscribe to BT. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. i Master phone socket If you can’t find your master phone socket simply connect your Sky Hub to a convenient phone socket. Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. Lan Wiring Practically. Virgin Media Wall Socket. The cable wiring is the same as the Virgin Media Master socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Various cable mediums are used in modern systems to transmit data. Your internal wiring is connected to the back of this plate. on 17-02-2023 12:46. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). • Under Wireless Frequency 2. We would like to show you a description here but the site won’t allow us. Now go to your. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. Get the Hub ready by connecting the wires. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. - 5250024Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. . Country. We would like to show you a description here but the site won’t allow us. How long will the QuickStart installation take me? WiFi Hub - 30 mins. The UK isn’t the first country to make this move. The modular isolator shown is exactly what VM currently install. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. 99 each £8. . Purchased a new BT cordless phone and extentioin. VM don't use fibre inside the property. Yeah, £122 . Options. Solved No Virgin Media Wall Socket At Installation Community 4832746. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. We moved the hub upstairs to obtain better coverage - 4863967 - 2. LincolnVoda. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. VeryMe Rewards. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. The wiring diagram for the master socket includes the plugs, sockets, wires and colors that are used to connect the various components of the home telephone system. You can also identify a split socket looking at the side. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2.